Review and analysis of over 140 complaints against Fay Servicing, LLC
Fay Servicing, LLC consumers have reported over 140 official complaints related to Loan modification,collection,foreclosure. Out of the 140 consumer complaints against Fay Servicing, LLC, 25% were disputed by the consumer (i.e. the consumer was not happy with how Fay Servicing, LLC responded to their complaint) and 99% were processed in a timely manner. 0% of consumer complaints against Fay Servicing, LLC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Fay Servicing, LLC Mortgage loan modification,collection,foreclosure June 4, 2016 - I have been trying to complete a loan modification with my lender for 2 years and am continually lied too. They send me a letter, emails, and verify by phone that all the information has been received and under review and then a few days to weeks later I get a call that the information is not complete and I get denied. I have gone through this at least 3 times with the latest being today. I received a letter of denial because they claim the documents are not complete after I have received a letter stating it has all been received. Then I get a call from a new account manager telling me it is n... |
Fay Servicing, LLC Mortgage loan modification,collection,foreclosure May 26, 2016 - I am currently in default on my mortgage loan due to current situation. I have been trying to pursue a short sale with Fay Servicing ( loan servicer ) since last year and they are preventing me from completing the process along with - - ( investor ). At some point in -/-/- the short sale was approved at $280000.00 and the buyer was unable to close the deal due to the fact that I had squatters in my property. By the time that we were able to evict them, the approval expired and the lender did not honored the approval. In - -, - - - acquired my loan and they had expre... |
Fay Servicing, LLC Mortgage loan modification,collection,foreclosure May 25, 2016 - FAY SERVICING, denied my second Loan Modification application on - -, 2016... |
Fay Servicing, LLC Mortgage loan modification,collection,foreclosure May 23, 2016 - My name is - - and I have a home that is to be auctioned on -/-/16 by Fay Servicing. I am pleading your help to stop this auction NOW to allow more time to try to sell my home in order to avoid a foreclosure. Fay Servicing has filed a judicial foreclosure on me in order to foreclose on my once ( PAID OFF HOME ), and i am a victim of predatory lending. I 'm a very ill, -, - - - -. I have fought to keep my home I 've lived in for over 25 years from a present foreclosure. My home is at the point of a Sheriff 's sale now and hanging by a thread. Originally - held th... |
Fay Servicing, LLC Mortgage loan modification,collection,foreclosure May 18, 2016 - Mortgage company Fay servicing LLc, has neglected to send us any mortgage statements in over the 2 years after our mortgage was sold to them, although several requests were made, we fell past due and since we never had information showing we were late we never realized the late payments or payments that said were missed and made. Fay servicing also takes a very long time to process payments and charges late fees. no contact from the mortgage company to try to rectify,... |
Fay Servicing, LLC Mortgage loan modification,collection,foreclosure May 4, 2016 - My loan from - - - was sold to another lender when the DOJ Settlement happened so they did not have to modify my negative amortization loan. The new lender servicer has refused to modify my loan even though they have all the information they need. They are proceeding to foreclosure without mediation, acknowledging my loan mod docs, or even a large down payment to reinstate my loan. The attorneys for them are a foreclosure mill and will not acknowledge receipt of any information. I would like a mediation or intervention to resolve the case. ... |
Fay Servicing, LLC Mortgage loan modification,collection,foreclosure April 27, 2016 - I previously was the owner of a property and had a mortgage with Fay Servicing , LLC. In -, - I was granted a Consent Judgement of Foreclosure. I submitted this court document with a letter to the mortgage company in -, -. The company Fay Servicing LLC has continue to report negative information to the credit bureaus up to - -, -. Due to this negative credit reporting, I have been denied a PLUS loan to pay for my child 's college education. I have contacted Fay Servicing LLC to request the negative reporting to stop and for them to send me a letter indicating my current ac... |
Fay Servicing, LLC Mortgage loan modification,collection,foreclosure April 20, 2016 - Currently and since -, 2016 my mortgage servicer is listed with Fay Servicing. The loan was transferred from -, who I had been trying for three years to get approved for the Home Affordable Modification Program. Due to a reduction in pay when my organization at work went through a reorganization/downsizing, sequester furlough days, and high rise of property taxes, I was unable to keep up my mortgage payments on time which has escalated to -, - did a '' Forebearance '' on the home loan instead of Home Affordable Modification which should have lowered the current interest rate of 7.5... |
Fay Servicing, LLC Mortgage loan modification,collection,foreclosure April 13, 2016 - Dual Trucking regulation is violated with CFPB rules Establish strong Protections for home owners facing foreclosure.Need your help Fay Servicing is in process looking a workout solution to keep my home but at the same time - -. wants to precede with the foreclosure the property they are requesting at the - county court - - hearing date is coming on - - at - room - ... |
Fay Servicing, LLC Mortgage loan modification,collection,foreclosure April 12, 2016 - We held a mortgage with - for many years. My husband - became unemployed in - -. I am on Social Security -. - offered an Unemployment program that allowed deferment of our mortgage payment until - became employed again and they were offering a mortgage modification at the end of the program in - -. The mortgage was transferred to Fay Servicing on -/-/-. We filled out Application to modify the mortgage with Fay Servicing on - -, - after speaking with the service representative weekly. Aside from the odd request for additional information I was told ... |
Fay Servicing, LLC Mortgage loan modification,collection,foreclosure February 26, 2016 - Our loan was sold from - home finance to Fay Servicing in the middle of our modification process - 2016. We were told in writing by - fay servicing continue the modification process. They did not. They almost immediately foreclosed and sent no notice of foreclosure sale as required by law. They were notified nobservice of foreclosure sale had been given. But they continued with the sale on -/-/16. Under the national mortgage settlement agreement a mortgage transfered or sold to a new servicer/lender from - of the Big - banks must still be considered for a modification if ... |
Fay Servicing, LLC Mortgage loan modification,collection,foreclosure February 12, 2016 - RE ; Fay Servicing LLC-Loan Account # - To whom it may concern, I just received the following letter from Fay Servicing and i am really upset with all the misleading information that - - is providing us. Over a year ago i requested for help under the - Short Sale Program due to my hardship, As of - 2015 my realtor finally got an approval on the - Short Sale however the buyer was not able to get prequalified due to his income. The same month - - told me that my realtor was not acting in good faith and therefore if i want them to review my - Short Sale i will have to ... |
Fay Servicing, LLC Mortgage loan modification,collection,foreclosure December 14, 2015 - we have been trying to resolve our mortgage problem with a deed in lieu of filing. To this point we have signed all the paperwork and vacated the property. We were participating in the " cash for keys '' program. All the paperwork we have signed and submitted states the property must be in broom swept condition. Also we were told that as long as the property was vacated in broom swept livable condition we would receive some compensation. Now that the house is signed over and out of our control we were told that because we left items in the house we will not receive any compensation. All the it... |
Fay Servicing, LLC Mortgage loan modification,collection,foreclosure November 24, 2015 - In -/-/-, our rental property mortgage fell behind. Due to tenant non-payment for many months. At that time, - - - was the mortgage lender. - - - suggested a loan modification. Paperwork and required documentation was submitted several times, for a modification, which in turn was never received by - - -. After many failed attempts at a modification, the loan was them sold to - - -. - - - would not accept any payments and also suggested a loan modification. Again after several years and failed attempts at a loan modification, the loan was next... |
Fay Servicing, LLC Mortgage loan modification,collection,foreclosure November 24, 2015 - My loan was in the final stages of being modified by - - when it was sold to Fay Servicing. First contact Fay had made with me was horrible. They said that my loan was in default and that they were going to Foreclose on me. There was no mention of a modification until I said something. Fay said that through there modification process they would work with me and get my payment lowered to an amount that I could afford. Loan modifications are done to help keep home owners in their homes. This is suppose to be the reason that this company even exist so I thought. Upon reading up on Fay Servi... |
Fay Servicing, LLC Mortgage loan modification,collection,foreclosure November 18, 2015 - Applied for Mortgage assistance with Fay servicing and recieved and offer of a loan modification by phone on -/-/15 and recieved written offer on -/-/2015. The new mortage payment under the TPP was more than I had been expecting at almost fifty percent of my take home pay. I consulted with my housing counselor who was unable to determine from the modification offer letter the type of modification i was being offered. My housing couselor then contacted my assisigned specialist at Fay servicing to enquire about the offer I had recieved. The specialist informed him that it was a propr... |
Fay Servicing, LLC Mortgage loan modification,collection,foreclosure November 12, 2015 - Fay Servicing has taken over one year to get our mortgage dealt with that they acquired -/-/-. This has destroyed our credit file, they are unwilling to show current status -/-/-, or give me a quick refi due to the over 9 % ( - ) we are at now. It takes weeks to get an answer, and seems this is a top down mentality to ignore clients. I deal with delays due to communication for weeks, up to a month - that is with me emailing weekly doing follow up. All requested paperwork from Fay was sent in -/-/-, at once. Then we are told they did not receive parts. We find that strange b... |
Fay Servicing, LLC Mortgage loan modification,collection,foreclosure November 12, 2015 - During the summer, I was working with account manager, - -, of Fay Servicing , LLC to secure a modification. The loan was in my parent 's name who are deceased but I became owner after I filed the " Death of Joint Tenants at the - - - - Office. I was also appointed Administrator. I submitted the modification papers to her in early - 2015 and provided the necessary supporting documents as requested. My last verbal communication with - - was the - week of - where she informed me that their company had to send someone out to the property to take pictures from th... |
Fay Servicing, LLC Mortgage loan modification,collection,foreclosure November 9, 2015 - Fay Servicing Appeals RE : - - - Account Number - - - - -, - - -/-/-I am writing to appeal in response to the letter of denial on the loan modification application for account -. I am really at a loss in why this was denied and the overall review process that took place was very confusing and perplexing. I submitted the modification packet to Fay Servicing on -/-/-. They requested additional information numerous times. In particular they requested 'official ' bank statements on three separate occasions, even though I had already faxed/emailed them... |
Fay Servicing, LLC Mortgage loan modification,collection,foreclosure November 9, 2015 - I am trying to stop my foreclosure date - - 2015 because i think because i have file a previous complain they got mad and issue me with forclosure notice. they told me today that my circumstances having being change since i have apply and that is not true i started i have rented out - room which is now bringing in -. - extra dollar per week.please help me to stop foreclosure so i can resummit my application. ... |
Fay Servicing, LLC Mortgage loan modification,collection,foreclosure October 14, 2015 - Purchased my home - - - was the bank holding my mortgage. My mortgage went from $2300.00. To $2800.00 in a year at 6.5 % I reached out to - - in - ( which his office tried to playoff that they were a law firm, they did nothing for me! ) you need to look into his company too. I stopped making payments for three months, it got their attention In - I was granted a mod. In - paid - I signed documented papers from - star. Paid - - mortgage, paid - - mortgage, it gets returned to me in -. Took months before I was able to speak to anyone was told that ... |
Fay Servicing, LLC Mortgage loan modification,collection,foreclosure October 9, 2015 - I applied for assistance in saving my home with my servicer Fay Servicing. I hired an attorney to help me submit all of my paperwork. My attorney submitted a complete financial application on - -, 2015. My attorney also called and confirmed my application was received on - -, 2015 and that it was complete. On - -, 2015 Fay Servicing filed a Notice of Sale against my home. Today they verbally state I was denied and that they are still going to foreclose on my home on - -, 2015. They not only dual tracked '' my foreclosure process after I was already under review for loa... |
Fay Servicing, LLC Mortgage loan modification,collection,foreclosure October 9, 2015 - I applied for HAMP with Fay Servicing , LLC -. -, -, IL - and was denied a loan modification. I appealed because I was told by my file manager ( I think his name was ( - ) at Fay Servicing that I would be denied because the investor would probably require - upfront for me to qualify. He insinuated there was no reason to send the required information because I would be denied anyway based on this fact. Therefore, on -/-/15, I sent an appeal letter to Fay servicing because I would later find out it was potentially illegal in California for the Servicing Company or investo... |
Fay Servicing, LLC Mortgage loan modification,collection,foreclosure September 15, 2015 - I became sick two years ago, and was - for three years, and during that timewe fell behind our Mortgage payments. We obtained help for Hope for Housing, and reached out to our Lender, - for a Loan Modification because our Interest rate is at 8.5 % Our Loan was originated by - - -, a Predatory Mortgage Broker who sold to - and at the time we did not realize it was not a VA Loan, because I am a retired - - Veteran. - will no longer communicate with us, except to say that the Loan was transferred to Fay Servicing, who have been reluctant to offer us a Loan Modification ... |
Fay Servicing, LLC Mortgage loan modification,collection,foreclosure September 13, 2015 - I had try several ways to get a loan modification on my property first with - - - but we git rejected more tan - times because of low income and the - time in the middle of the modification they send to us letter letting us know that they had transfer our mortgage to Fay Servicing , LLC the account manager - - - contact us and told us that we have a new loan # - and explain that there was already a Sheriff Sale date scheduled for -/-/15 and it was going to be postponed only if we turn in a complete modification package because by law they had to give us that op... |
Fay Servicing, LLC Mortgage loan modification,collection,foreclosure July 10, 2015 - I called Fay Servicing and they said they received the loan modification packet and it is in review. I informed them that I have a sales date on this coming MONDAY - -, 2015. I was connected into the recorder of the person named Grant '' who handles my file but he was not there? So I left a message! DUAL TRACKING - DUAL TRACKING : By failing to adhere to both California law and the rules under CFPB, The party ( - ) complained of in my initial complaint are not compliant with rules regarding dual tracking. The Parties are covered '' under both California Homeowner 's Bill of Rights ... |
Fay Servicing, LLC Mortgage loan modification,collection,foreclosure July 1, 2015 - In 2014 I was going through financial difficulties and fell behind my mortgage payment, i contacted Fay to see if I can do short sale. I contacted Fays and i got intouch with the realtor and we start working on the short sale, we have - done and I received so many offers within asking price. My realtor had spoken to the negotiator at Fays and he had agreed that if we received officer of specific asking price he will acccept the offer. We received - separate officers within the asking price and every time my realtor will submit the offer to the Fays, Fays will respond to the realtor that ... |
Fay Servicing, LLC Mortgage loan modification,collection,foreclosure June 11, 2015 - My mortgage was modified for in-house step mortgage program by my then lender, -, on -/-/2012 before being transferred or sold to Fay Servicing , LLC in -. The rising interest rate and payment coupled with near fatal accident that kept me out of work for several months, made it difficult to maintain my mortgage payment. I subsequently fell behind on my mortgage and reached out to Fay Servicing for assistance. -, they denied my loan before I had a room renter income because, according to them, I did not have sufficient income. Several months later, I reapplied showing additional ... |
Fay Servicing, LLC Mortgage loan modification,collection,foreclosure May 31, 2015 - I am dealing with Fay Servicing. My account manager is - -. To go over that facts as were stated to me by - via phone on - -, 2015. - called me to tell me I have good news for you before the Holiday weekend, you have been approved for a loan modification. '' It looks like a principal reduction of almost $100000.00, a rate of 6 %, the length to remain the same as the original Note. You will need to sign some documents and make - payments in the amount of $2100.00 '' I would expect - to tell the truth as I am sure he is directed from Fay Servicing. Well, this does n... |
Fay Servicing, LLC Mortgage loan modification,collection,foreclosure May 31, 2015 - Starting as of -/-/15 we tried to make a payment online with Fay Servicing and was unable to do so. We called our account manager - - and asked why we could not. She told us that at that time they took off our link to make payments and we were in pre-foreclosure & would no longer take our partial payments. She explained I could fill out some paperwork to try and defer a payment. So, I filled out everything & sent her my paystubs like she requested. After I sent everything in I was told I did not make enough money and they declined the deferral payment. - then stated that she wan... |
Fay Servicing, LLC Mortgage loan modification,collection,foreclosure May 29, 2015 - RE ; FAY SERVICING - LOAN # -please help me!!!! Fay Servicing has been giving me misleading information regarding the application for a HAFA Short Sale to avoid foreclosure. Now after - months since i applied for a loan workout when my loan was still with - - - and somehow the loan was transfer to Fay Servicing after i request for a copy of the original loan documents. FAy Servicing has been manipulating my review, i have provided every single document requested by - -. Which she advise me that she will no longer speak to me over the phone becuase i havent paid my mortgage... |
Fay Servicing, LLC Mortgage loan modification,collection,foreclosure May 5, 2015 - I recently agreed with my mortgage loan servicing company to short sale my home. It was the only option giving to me at that time. I was giving a contact agent ( - - ) at Fay Servicing , LLC. I have not been able to contact him at all after he told me that the best way to contact him was by email. In our original conversation ( the only contact I had with him by email ), he told me that he submitted it to the - - Department. It has been several weeks and no contact by either him or the - department. I was also told that if I had a realtor that the agent should contact him for fu... |
Fay Servicing, LLC Mortgage loan modification,collection,foreclosure April 30, 2015 - This complaint is being filed against FAY SERVICING ( Lender/Investor/Servicer '' ) on behalf of - - ( Borrower '' ). This complaint is being filed due to violations to the HAMP guidelines concerning the lack of procedures on the bank 's operations. A complete file with all supporting documentation was faxed on - -, -. The homeowner received a loan modification on - -, -. In the modification - - - forgave $88000.00 permanently forgiven. Our office has been informed that the current balance owed with Fay Servicing contains the $88000.00 forgiven by - 3... |
Fay Servicing, LLC Mortgage loan modification,collection,foreclosure April 26, 2015 - On - -, -, My family and I am in receipt of the proposed loan modification from Fay Servicing, which is my servicer and this was what they offered : they want me to come up with $8600.00 up front, they are increasing my interest rate to - percent and my payment is going to be bumped up to $ -/month ( principal, interest, taxes and insurance ) and my trial payments period is going to be - months before they permanently modify my loan and they want this documents to be signed and delivered in their office no later than on the - -, -. If it goes beyond - -, they... |
Fay Servicing, LLC Mortgage loan modification,collection,foreclosure April 24, 2015 - We believe Fay Servicing & the investor behind our loan been purposely delaying the short sale process, ignored the short sale request and valuation disputes, did not cooperate with seller or buyer or their respective agents even though there is every evidence that the short sale valuation was most legit and up to par value of not only their own BPO ( Broker price opinion ) but our buyer 's offer, and additional appraisals & reports done by licensee 's. They have refused to send additional inspector even though they promised in writing and agreed to consider their original request was outrages... |