Fay Servicing, LLC Mortgage Complaint

Fay Servicing, LLC Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure California

RE ; Fay Servicing LLC-Loan Account # - To whom it may concern, I just received the following letter from Fay Servicing and i am really upset with all the misleading information that - - is providing us. Over a year ago i requested for help under the - Short Sale Program due to my hardship, As of - 2015 my realtor finally got an approval on the - Short Sale however the buyer was not able to get prequalified due to his income. The same month - - told me that my realtor was not acting in good faith and therefore if i want them to review my - Short Sale i will have to look for another Realtor. So i did like - - from Fay Servicing told, i went and got a new Realtor. Now the new Realtor - has been working on the account since - - as of -/-/15 Fay Servicing LLC/ - - stated that they issued an approval however the approval was received


Since then - - - refuses to answer my realtor 's calls or emails, we requested for her manager and - License Number and now she does n't even answer our calls. After 3 months trying to get a manager we finally got transfer to - - ( Senior Vice President ) who stated he will not issue the extension or any review because of my background. I am starting to believe that - are trying to manipulate and take away my home. I dont know what to do now, please Im begin for your help. - -