Fay Servicing, LLC Mortgage Complaint

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure

Fay Servicing, LLC Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure California

RE ; Fay Servicing LLC-Loan Account # - To whom it may concern, I just received the following letter from Fay Servicing and i am really upset with all the misleading information that - - is providing us. Over a year ago i requested for help under the - Short Sale Program due to my hardship, As of - 2015 my realtor finally got an approval on the - Short Sale however the buyer was not able to get prequalified due to his income. The same month - - told me that my realtor was not acting in good faith and therefore if i want them to review my - Short Sale i will have to look for another Realtor. So i did like - - from Fay Servicing told, i went and got a new Realtor. Now the new Realtor - has been working on the account since - - as of -/-/15 Fay Servicing LLC/ - - stated that they issued an approval however the approval was received


Since then - - - refuses to answer my realtor 's calls or emails, we requested for her manager and - License Number and now she does n't even answer our calls. After 3 months trying to get a manager we finally got transfer to - - ( Senior Vice President ) who stated he will not issue the extension or any review because of my background. I am starting to believe that - are trying to manipulate and take away my home. I dont know what to do now, please Im begin for your help. - -

Fay Servicing, LLC customer in California
Feb 12, 2016

* Source: CFPB Complaint Database

Fay Servicing, LLC response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Fay Servicing, LLCComplaint HistoryComplaints11/20121/20132/20133/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20152/20164/20165/20166/20160102.557.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Fay Servicing, LLCLoan modification,collection,foreclosure0.7%99.3%ClosedClosed with explanationSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan modification,collection,foreclosure0.2%7.4%6.9%0.6%2.6%0.9%80.5%0.9%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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