Fay Servicing, LLC Mortgage Complaint

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure

Fay Servicing, LLC Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure California

RE ; FAY SERVICING - LOAN # -please help me!!!! Fay Servicing has been giving me misleading information regarding the application for a HAFA Short Sale to avoid foreclosure. Now after - months since i applied for a loan workout when my loan was still with - - - and somehow the loan was transfer to Fay Servicing after i request for a copy of the original loan documents. FAy Servicing has been manipulating my review, i have provided every single document requested by - -. Which she advise me that she will no longer speak to me over the phone becuase i havent paid my mortgage. I called numerous times to get a manager and they keep disconnecting my calls. Fay Servicing has set a sale date for my property for -/-/2015 and even though the previous offer that i submitted to Fay Servicing backed out. I was able to get another offer which it was submitted to Fay Servicing since -/-/2015 with all the required documents. So far no response from any one. Please help me!!!! - -

Fay Servicing, LLC customer in California
May 29, 2015

* Source: CFPB Complaint Database

Fay Servicing, LLC response to complaint:
Closed with explanation

Consumer disputes how Fay Servicing, LLC handled their complaint

Created with Highcharts 4.2.3Fay Servicing, LLCComplaint HistoryComplaints11/20121/20132/20133/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20152/20164/20165/20166/20160102.557.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Fay Servicing, LLCLoan modification,collection,foreclosure0.7%99.3%ClosedClosed with explanationSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan modification,collection,foreclosure0.2%7.4%6.9%0.6%2.6%0.9%80.5%0.9%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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