Fay Servicing, LLC Mortgage Complaint

Fay Servicing, LLC Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure New York

I am currently in default on my mortgage loan due to current situation. I have been trying to pursue a short sale with Fay Servicing ( loan servicer ) since last year and they are preventing me from completing the process along with - - ( investor ). At some point in -/-/- the short sale was approved at $280000.00 and the buyer was unable to close the deal due to the fact that I had squatters in my property. By the time that we were able to evict them, the approval expired and the lender did not honored the approval. In - -, - - - acquired my loan and they had expressed their desire to keep the property since it is located in - which a mortgage market on the rise and they rather F/C on the property to keep it and make profit. I wonder if they ever realized how much stress tis situation has caused me and my family. Do they even have any type of consideration for the customer? As anybody else, I bought this property back in -/-/- and I never thought for a minute that I will be in this situations. The previous


be consider for a short sale at a realistic market price. We have provided all kind of supporting documentation to support numbers and the investor is NOT willing to allow me to work a short sale. They are forcing us to do a deed in lieu. We have been told my - - - ( Fey servicing - negotiator ) that the investor wants to sit on the property until the foreclosure is completed, so they can keep it, fix it and make a profit on it. I do not believe is right for an investor to do so by preventing me and my family to close this chapter. The investor ( - - ) is denying me the right to do a short sale. Lastly, please keep in mind that they are using a value from from -/-/- and they are not willing to do a BPO due to the fact that they know this property is in really bad shape and they will have to sell it at a price that is lower than their expected price. The short sale was previously approved by the previous investor for $310.00 and now the new investor is asking for $500000.00. My questions is if the previous investor using the same BPO approved at $310000.00 why is the new investor using the same BPO is asking for $500000.00? You can tell they have their own intentions and are not willing to help our situation.