Fay Servicing, LLC Mortgage Complaint

Fay Servicing, LLC Mortgage department,

Other mortgage Loan modification,collection,foreclosure Maryland

My mortgage was modified for in-house step mortgage program by my then lender, -, on -/-/2012 before being transferred or sold to Fay Servicing , LLC in -. The rising interest rate and payment coupled with near fatal accident that kept me out of work for several months, made it difficult to maintain my mortgage payment. I subsequently fell behind on my mortgage and reached out to Fay Servicing for assistance. -, they denied my loan before I had a room renter income because, according to them, I did not have sufficient income. Several months later, I reapplied showing additional $600.00 a month in rental income, Fay Servicing denied my application again because they said this time that I made too much money. I have been denied for HAMP several times, for different reasons, like ; I have already been modified for HAMP once before which is not true, I do n't meet the 31 % threshold for HAMP - - or they can not achieve the 10 % P & I reduction for HAMP - -, and finally that the investor on my loan does not participate in HAMP modification.It was difficult to know their real reason for not


with them. I submitted a new application to Fay Servicing with documents I received from the housing counselor showing that I met generic HAMP guidelines. Even when I was already more than - months past due on my mortgage payment, Fay Servicing told me the only way they would consider me for a modification was if I agreed to make payments of $2200.00 while my file was in review and was further advised by my then Account Rep, - -, that making those payments will enhance my chances of getting my mortgage modified. I agreed and made about - payments and my loan was still denied. Eventually, - - 's manager, - - - said he might be able to help me get an in-house modification if I completed the financial worksheet he sent to me. I completed the worksheet and sent it back and several weeks later I was notified that my loan modification was approved. I was very excited until I found out that they raised my interest rate from 3 % to 5.875 %, thereby significantly increasing my mortgage payment from $2300.00 a month to $2800.00 a month for - years. I told them I had a family to maintain and so could not afford the payment increase and that is when my new Account Rep, - -, started calling me almost every day threatening that unless I agreed to a short sale, the only other option will be to voluntarily vacate the property or they will come and evict me if I did not. The calls became relentless and they were quite humiliating to me in front of my family. I discussed Bankruptcy but was told that they would still come after me for any deficiency balance. Left several messages for his manager, - -, who never bothered to call back, not even once. - - referred me to work with a company he said they use for FHA short Refi. I contacted that company and worked with someone named - -. I completed their application only to be told they could not help me because of an old judgment on my credit report. A friend of mine referred me to a non-profit Short Refi company called - -. I completed their form and submitted with requested supporting financial documents. After about - weeks, I was contacted and told that I was pre-approved for their program. Their program involves getting the house at a short sale and transferring it to me as a Short-Refi. I gave them the permission to contact Fay Servicing for short sale but Fay Servicing declined to work with them. Please help me with Fay