Fay Servicing, LLC Mortgage Complaint

Fay Servicing, LLC Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure New Jersey

I am dealing with Fay Servicing. My account manager is - -. To go over that facts as were stated to me by - via phone on - -, 2015. - called me to tell me I have good news for you before the Holiday weekend, you have been approved for a loan modification. '' It looks like a principal reduction of almost $100000.00, a rate of 6 %, the length to remain the same as the original Note. You will need to sign some documents and make - payments in the amount of $2100.00 '' I would expect - to tell the truth as I am sure he is directed from Fay Servicing. Well, this does n't appear to be true based on the Forbearance Agreement I received. In the Agreement none of the Terms - presented to me on the phone were included. Furthermore, it appears that - along with Fay Servicing are using deceptive practices, which to me appears like consumer fraud. This is no joke. I am at risk of losing my home, I would expect any company would act honestly and NOT use deceptive practices. It appears - - and Fay Servicing are doing just that. To tell someone on the phone all those facts, along with terms of the Loan Modification and send a Forbearance Agreement such as the one attached is certainly Consumer Fraud. Please help me. All I want is to be treated fair and for them to honor the terms they gave me over the phone. I would pay them the - month trial period upfront if they would just honor their words.