Review and analysis of over 102 complaints against Santander Bank US
Santander Bank US consumers have reported over 102 official complaints related to Using a debit or ATM card. Out of the 102 consumer complaints against Santander Bank US, 15% were disputed by the consumer (i.e. the consumer was not happy with how Santander Bank US responded to their complaint) and 99% were processed in a timely manner. 21% of consumer complaints against Santander Bank US resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 1% resulted in non-monetary compensation.
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Santander Bank US Bank account or service using a debit or atm card March 30, 2017 - The CFPB has advised me to submit a new grievance with regard to a previous complaint under case # -. In accordance with CFPB guidelines presented to me, the Corporate Complaint Team at Santander Bank has failed to adequately state any appropriate action they have taken to resolve my concerns. Additionally, the response I received from the Corporate Complaint Manager, apparently assigned to resolve my concerns has not provided any legitimate explanation for the ENTIRE amount of funds that were withheld on my checking account. Moreover, after ( 3 ) attempts to directly address the less than ... |
Santander Bank US Bank account or service using a debit or atm card March 26, 2017 - My debit card was lost and somehow someone was able to get my PIN and use the card to make bogus deposits and then shortly after withdraw the funds. I told the bank when I logged in to see my balance and saw this huge overdraft of over $6000.00. I explained that I did n't know the card was gone and that I had nothing to do with what happened. All of the withdrawals took place in Pennsylvania and I live in Virginia and work in -. The bank claimed they did an investigation which I doubt and they expect me to pay back something I never got. I filed a police report with - County 's financi... |
Santander Bank US Bank account or service using a debit or atm card February 27, 2017 - On -/-/2017, I visited a gas station merchant, -, whom I frequent to purchase gas. I always use my debit card w/PIN number to do so. On this occasion, the point of sale did not process, so I decided to try another pump and yet again, the point of sale did not process. I asked the attendant inside if there was a problem with the pump and that person indicated that he was n't aware of such. I then attempted to use another ( 3rd ) pump but again, no luck. I immediately contacted my bank via phone to determine the problem. The bank rep I spoke to advised that the gas merchant had placed FIVE ... |
Santander Bank US Bank account or service using a debit or atm card December 22, 2016 - I HOLD AN ACCOUNT AND DEBIT CARD WITH SANTANDER. ON -/-/-2016 THEY BLOCKED MY CARD WITHOUT NOTIFYING ME AND WITHOUT SPEAKING TO ME. 2 DAYS BEFORE - I GO TO THE STORE AND MY CARD IS DECLINED. I AM EMBARRASED. I CALLED THE BANK AND I WAS TOLD THAT MY CARD WAS CLOSED AND THEY ALREADY SENT ME A NEW -. HOW CAN SOMEBODY TAKE MY MONEY AND MY CARD WITHOUT MY KNOWLEDGE. AM I LIVING IN COMUNIST COUNTRY? OR COUNTRY OF FREEDOM. I CAME HERE FROM - AND GREW UP IN - AND WE DIDNT HAVE TOO MANY RIGHTS. NOW SANTANDER CAN DECIDE WHAT IS GOOD FOR ME WITHOUT ME AGREEING. THEY VIOLATED MY RIGHT. WH... |
Santander Bank US Bank account or service using a debit or atm card November 30, 2016 - I noticed my business debit card did n't work on or about -/-/2016. I had several - dollars available or so I thought. I informed the bank on -/-/2016 of approximately $9200.00 of fraudulent purchases that I did n't make between the dates of -/-/2016 and -/-/2016 per my statement dates. The bank is consistently denying my fraud claim due to questionable items outside the 60 day period. Please read my detailed statement and other documents attached. My account is overdrawn by almost $2000.00 and I 'm getting threatening letters that indicate my checking account fo... |
Santander Bank US Bank account or service using a debit or atm card October 12, 2016 - My name is - -, im filing a complaint against santander bank. Santander bank is the bank i had my checking account with, and used the check card to pay bills sometimes, for convenience. Not realizing that santander would allow anyone who accessed my card number, any amount of money out of my account, any time they wanted it, simply because they had the card number. That was actually told to me by an employee of the bank, that i spoke with on the phone. I paid a merchant over the phone, while sick, in the hospital one time, and thats how this began. At that time, i believe it was -/-/-... |
Santander Bank US Bank account or service using a debit or atm card September 29, 2016 - I previously submitted a complaint ( case # - ) regarding my fraudulently over-drawn checking account at Santander Bank, NA. The bank has resolved the fraud issue and reversed the charges and fees. However, during the process I noticed what might be a Regulation E issue. I submitted my fraud claim to Santander on -/-/2016. The bank reversed the charges and credited me for the charges and fees on -/-/2016. In the meantime, I received - ( - ) automated phone calls from Santander informing me that my account was overdrawn and that I needed to immediately deposit money to avoi... |
Santander Bank US Bank account or service using a debit or atm card September 12, 2016 - I went to a bank ATM of - in -, -, location - - -, -, -, Terminal ID - on Friday -/-/2016 and made an $800.00 cash deposit. The ATM gave me a message that the deposit failed and the transaction was cancelled and did not give me back my cash deposit or a receipt that it took my money. My account was not credited either. I spoke to the bank teller - who called her supervisor immediately. They advised me to contact the phone number on the back of my card which I did. I spoke to - at Santander Bank who gave me a case # - and advised me that I would have ... |
Santander Bank US Bank account or service using a debit or atm card June 28, 2016 - ATM Skimming device placed on - MA, - between - - and - -. Bank statement outlined " CASH WITHDRAWAL - - - - - - US . on - - at - -. '' Santander alerted me via snail mail that my debit card may have been a victim of fraud and it was disabled. After noticing charges being declined, I called them up - - to inquire as to why, and immediately reported the - ( not including fees ). That were stolen from my account. After responsibly, and honestly answering their questions, they denied my claim based on the fact that only I knew the PIN ( whi... |
Santander Bank US Bank account or service using a debit or atm card April 20, 2016 - I discovered - -/-/16 that a charge of $850.00 was charged to my Debit Account. I contacted Santander immediately while the charge was still pending. They told me then that there was nothing that they could do while it was still pending however they overdraft my account. The next day I call and they said they could not return my money for 10 plus business days, even though I had notified them when the charge was still pending. I have not charged over $250.00 to this account and the charge for $850.00 was made in - and I live in -. I strongly question if they have a fraud d... |
Santander Bank US Bank account or service using a debit or atm card April 15, 2016 - Description from my complaint : On Monday, - -, I attempted to use my debit card and it was declined. Knowing there were funds available, I called the customer service number at Santander. I spoke to a woman who informed me that my card had been flagged for fraudulent activity and canceled/put on hold on Friday, - -. I never received a phone call telling me this. I tell her the charges on the card were not fraudulent, as I was traveling for work all week and weekend and had purchased the items. The woman then lifted the freeze on my card, and I was able to make an online purchase. ... |
Santander Bank US Bank account or service using a debit or atm card March 10, 2016 - Before leaving for an extended stay in another country, I contacted Santander Bank to let them know that I would be in a certain city for 9 weeks and wanted to make sure that there would be no problem using my debit card at the Santander ATM in the city I would be staying in. They noted this on my account and assured me that there would be no problem. In - 2016 ( mid-way through my stay ), Santander made a decision to de-activate my debit card as a new one, with a new chip, had been sent to my home and had been activated by the bank. I received no notice that the card I had with me would be... |
Santander Bank US Bank account or service using a debit or atm card December 21, 2015 - There was fraudulent activity on my account and I was told that I may just get my money back right away or I may get some paper work in the mail first. I said that was fine, well a week goes by and non paper work and no credit. I went to a branch and they told me in 7 business days id get a provisional credit to my account while they further the investigation. Well nothing still. No one has contacted me about anything and no mail. I call the bank today and the rep was rude, they got loud with me and told me that it may take up to 90 days for me to get my money back. This is unacceptable custom... |
Santander Bank US Bank account or service using a debit or atm card November 20, 2015 - Santander Bank declined a debit card transaction even though my account had sufficent funds to cover the amount. ... |
Santander Bank US Bank account or service using a debit or atm card October 13, 2015 - This complaint is in regards to the - - breach. I found out about this breach -/-/-. Prior to this I knew something was hairy with the account but they were all small purchases and places that I had shopped before. I had no proof of anything. At that time there was a significant amount of money in the account from a settlement I had received from a car accident to which I sustained - injuries from. It was in there temporarily until I could put it in something else. After the breach was confirmed I was devastated. I would stare at these statements for hours just in tears. Finally ... |
Santander Bank US Bank account or service using a debit or atm card April 21, 2015 - 1 ) Subsequent to the loss of my debit business card which of course was timely reported to my bank under regulations E, I have not as to date received immediate returns of my funds as requested under banking regulations. 2 ) There have been numerous UNAUTHORIZED CHARGES which were not made and unauthorized by me and or my business entity. ... |
Santander Bank US Bank account or service using a debit or atm card April 10, 2015 - On - -, 2014 I noticed a fraudulent charge of $490.00, on my Santander bank statement, was made using my debit card. I immediately called Santander in regards to the charge. I was told that the charge had not yet processed so nothing could be done because the charge could potentially fall off rather than be processed. However, I had a new debit card issued in the meantime. On - -, 2014 the fraudulent charge was in fact processed. The charge was made to an unknown person in -. I was in - for my wedding and honeymoon from - -, 2014 to - -, 2014. Prior to my trip t... |