Santander Bank US Complaint

Santander Bank US Bank account or service department,

Other bank product/service Using a debit or ATM card Pennsylvania

This complaint is in regards to the - - breach. I found out about this breach -/-/-. Prior to this I knew something was hairy with the account but they were all small purchases and places that I had shopped before. I had no proof of anything. At that time there was a significant amount of money in the account from a settlement I had received from a car accident to which I sustained - injuries from. It was in there temporarily until I could put it in something else. After the breach was confirmed I was devastated. I would stare at these statements for hours just in tears. Finally I pulled out a calendar and every receipt I had and went to work. -. I put the first set of claims in -/-/- I received a letter for each individual claim an affidavit was mailed I filled it out and sent it back. A provisionary credit was credited to my account about 10 days later with a letter for each individual amount stating it was a provisionary credit. They were still investigating and after 3 months if they found fraudulent purchases the money they credited would remain permanent. In

want to put in any more claims until I new for sure they were going to remain permanent because of the - toll it was taking on me. -/-/- I received individual letters for each individual amount stating that the investigation was complete and the credits would remain permanent. May I add that during this time I would call Customer Service making them aware that there was additional claims to be put in still. Immediately following the -/-/- decision I started putting in more claims. I was aware that it was after the 60 days but these were not your normal circumstances. I received the affidavit filled it out sent it back but that was as far as it went. A month went by and I heard nothing. How can they just not respond? As I am still waiting on a response I get a phone call -. My file was sent to her and she just wanted the backstory of everything. So I gave it to her. She assured me - times she was going to do everything she could for me. Not to worry. All of the additional claims were going to go through her at this point. Im thinking great i do n't have to deal with customer service being rude or hanging up on me or asking me questions which is not there job. This will all be over soon I will get my money back and can put this behind me. Reminding you that I am on -. as of now I have been - my body aches all day long and I ca n't sleep. The worst thing I can do is add stress to my life. Instantly I have -. It takes me 4 weeks to get ahold of this women again. I think I am supposed to put the claims in through her. I finally reach her she says oh no thats my fault all claims still need to initially be put in through customer service. I just wasted - more weeks. I faxed her paperwork straight from the bank. She lost it. Had to do it again. Finally I get a letter in - about those claims that was dated -/-/- that they were denied because it was passed 60 days. Then theeir is another claim she just completely ignored. I would call her leave messages sometimes 6 a day. Never got a call back. She never worked on my file. The latest thing to happen was the last set of claims was put back in my account end of -. -. Then it was taken out without notice on -/-/-. I was blindsided.