Review and analysis of over 20 complaints against Citibank
Citibank consumers have reported over 20 official complaints related to Fees. Out of the 20 consumer complaints against Citibank, 10% were disputed by the consumer (i.e. the consumer was not happy with how Citibank responded to their complaint) and 95% were processed in a timely manner. 20% of consumer complaints against Citibank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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March 29, 2017 - This card company charges - for each declined transaction fee. It does n't matter if the website is the issue and you have funds available. I was charged - in a two week period and they would only credit - of them. That 's unacceptable to me.... |
November 28, 2016 - I received a prepaid debit card from Citi bank as a reward from - - -. I have tried using the debit card and was unable to verify my balance for an extensive amount of time. When finally getting the card reactivated I was informed that I incurred service fees on the account while it was deactivated.... |
October 19, 2016 - I received a Citi Visa Debit card with a balance of $450.00 -/-/-. The card has a one year expiration date for -/-/-. On there site, it says that after 12 months there will be a $ -/month maintenance fee. However, on -/-/-, Citi expired the card and charged my entire balance of $170.00 as a fee.... |
October 18, 2016 - Front of sheet accompanying prepaid card indicates " valid thru : -/-/- ''. I was n't able to activate the card using my zip code as requested and was finally able to get through to a live agent. Upon activation, agent informed me that the balance remaining on the card was $13.00 ( instead of $16.00 ). He had to explain that there was a schedule of fees located on the back bottom of the sheet, essentially fine-print that is not user friendly and seems very shady to me as a customer, since I did not request this prepaid card and it was issued to me by - through Citi.... |
October 15, 2016 - I received a prepaid $26.00 - Citibank - card as a refund for overpayment after cancelling my service in - 2015. I recently discovered that Citibank - has charged a monthly $3.00 account maintenance fee since - for not using the card on a monthly basis. This has caused the card to go down to $14.00. When I contacted Citibank they said that this was the terms & conditions that - initiated. I did not agree to these Terms and would not agree to such terms since this is a refund of services paid.... |
August 18, 2016 - I received a $60.00 prepaid card as a rebate for a set of - tires, which I had misplaced for a time. When I found it, it appears to have expired within the last couple of months. I called the issuer to request they re-issue the card ( I had not used any of the stored value ), but they refused. While I understand the concept of expiriation dates, I feel the company should have reissued the card as the date only around 6 months from issue and had only recently expired.... |
June 21, 2016 - Well, I called citi on -/-/16 to determine why I was being charged ATM fees despite the information pamphlet that was given to me saying I should not incur fees when using a citi bank atm. I spoke with a woman who said that she agrees that I should not be charged for using a citi bank atm and that perhaps I used an atm outside of their network ; she said she 'll look up the atm to determine if this was the case. She confirmed that it was in fact a citi bank atm and that its odd I was being charged. She said she will escalate this to management but that unfortunately there was n't anyone ... |
January 12, 2016 - I just tried to use the remaining balance on my - CitiBank gift card but could not as it had expired. I then went to check my balance and saw that my money had been stolen in the form of an " Balance Expiration Fee ''. ... |
December 11, 2015 - I received a pre-paid debit card for $40.00 when I purchased tires in 2014. I used the card once and still had $22.00 on it. I moved and misplaced the card. I recently recovered it, and I saw it had expired, I called to see if I could still receive my funds and they told me my card had expired and fees had applied for maintenance and I now have $0.00 left. I felt this debit card provided not only had a short date on it for expiration, but also that I was charged these fees. This card is produced by citi.com. ... |
April 12, 2015 - I had a prepaid - card issued to me as incentive from - to purchase their services. I the card was issued by Citi. I never used the card and infact lost it but I recently found a document with the account number and credit amount. I contacted the issuer Citi and spoke to several individuals who reported that the card had expired as of - and the unused balance was surrendered as fees ( $180.00 ). They would not re-issue a card. The last individual I spoke with told me that the card was issued in Pennsylvania so for some reason the Credit Card Accountability Responsibility and Disclos... |