Citibank Prepaid Card Complaint

Citibank Prepaid card department,

ID prepaid card California

Front of sheet accompanying prepaid card indicates " valid thru : -/-/- ''. I was n't able to activate the card using my zip code as requested and was finally able to get through to a live agent. Upon activation, agent informed me that the balance remaining on the card was $13.00 ( instead of $16.00 ). He had to explain that there was a schedule of fees located on the back bottom of the sheet, essentially fine-print that is not user friendly and seems very shady to me as a customer, since I did not request this prepaid card and it was issued to me by - through Citi.