Citibank Prepaid Card Complaint

Gift or merchant card Fees

Citibank Prepaid card department,

Gift or merchant card Alabama

I just tried to use the remaining balance on my - CitiBank gift card but could not as it had expired. I then went to check my balance and saw that my money had been stolen in the form of an " Balance Expiration Fee ''.

Citibank customer in Alabama
Jan 12, 2016

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with explanation

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Similar Complaints

How Citibank handles Fees complaints

Created with Highcharts 4.2.3CitibankComplaint HistoryComplaints8/20149/201411/20141/20152/20154/20155/201512/20151/20166/20168/201610/201611/20163/201700.511.522.533.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3CitibankFees80.0%20.0%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageFees2.2%64.9%29.1%3.7%ClosedClosed with explanationClosed with monetary reliefIn progressSource: Consumer Financial Protection Bureau

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Contact Citibank

http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
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