Wells Fargo Loan Servicing, Payments, Escrow Account Complaints

Review and analysis of over 5,401 complaints against Wells Fargo

Wells Fargo consumers have reported over 5,401 official complaints related to Loan servicing, payments, escrow account. Out of the 5,401 consumer complaints against Wells Fargo, 25% were disputed by the consumer (i.e. the consumer was not happy with how Wells Fargo responded to their complaint) and 99% were processed in a timely manner. 4% of consumer complaints against Wells Fargo resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 4% resulted in non-monetary compensation.

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New Loan Servicing, Payments, Escrow Account Consumer Complaints


Wells Fargo Mortgage loan servicing, payments, escrow account

February 3, 2016 - Wells Fargo Home Mortgage continues to use the United States Postal Service to mail fraudulent statements to me, claiming I owe them over $200000.00. I never contracted with Wells Fargo Home Mortgage. They continue demanding unsubstantiated amounts, usually in the range of thousands of dollars at a time. I have written many times asking for verification of this alleged debt and have not received proof they are the holder in due course. ...

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Wells Fargo Mortgage loan servicing, payments, escrow account

February 2, 2016 - To whom it may concern, I received an Escrow account disclosure statement and notice of new mortgage payment dated - -, -. In the statement, the bank has attempted to forecast my escrow account for the 5th year of my mortgage. Technically, they have done it incorrectly because I have FHA Insurance that should be suspended in - - per the terms of the mortgage contract. However my concern is the current principal balance that is posted to my account at the company 's website. When the analysis was conducted and the statement sent, the company calculated a shortage of $91.00. The...

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Wells Fargo Mortgage loan servicing, payments, escrow account

January 28, 2016 - ok on - I have to declare bankcrupcy chapter - while having a WellsFargo mortgage and the reafirmation proccess on this mortgage was not completed on time and ever since the bank has refused to report my payments with the - credit bureaus even though I have never been late or missed a payment since I took out this mortgage in -. What recourse do individuals in this situation like mine have? it is been very hard for me to refinance to take advantage of lower interest rates currently avialable to me. ...

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Wells Fargo Mortgage loan servicing, payments, escrow account

January 28, 2016 - In receipt of the latest correspondence from Wells Fargo Home Mortgage, dated -/-/-, which lists the current balance and total payments. The lists of current payments include, $820.00 / Unpaid payment - and Total payment of $3300.00. On -/-/-, I visited the Wells Fargo Branch located in - - - -, where I spoke directly with personal banker - - deposited $1600.00, with a unapplied amount of $19.00 to be added totaling $1600.00. Additionally - - contacted Wells Fargo Home Mortgage representatives, while I witnessed the conversation, which resulted in...

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Wells Fargo Mortgage loan servicing, payments, escrow account

January 27, 2016 - In receipt of the latest correspondence from Wells Fargo Home Mortgage Return Mail Operations, dated - -, 2016. This is yet another attempt of calculated bullying designed by Wells Fargo Home Mortgage to begin the steps of credit ruin. The letter comes on the heels of my correspondence with - -, of the - - -, NC Wells Fargo Branch. In which we sat down, discussed my concerns, made copies of my deposits and letters from Wells Fargo Home Mortgage. In an attempt to receive a definitive resolution, seeing that my point of contact - - ( - ) -, whom I contacted - ...

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Wells Fargo Mortgage loan servicing, payments, escrow account

January 26, 2016 - In previous correspondence and all replies from Wells Fargo Home Mortgage, the generated robo letter states, " Wells Fargo is unable to establish contact with me ''. With all correspondence sent and owing my home for over 10 years and not changing my phone number, email, etc. The information has remained the same, additionally I attempted to establish contact with my new point of contact ( - - ). After visiting the Wells Fargo branch on - -, located in - and chatting with representative - -. I attempted two phone calls direct to ( - ) - at - and -, both went di...

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Wells Fargo Mortgage loan servicing, payments, escrow account

January 23, 2016 - I have a rental property valued at $50000.00 more than what is worth, tried to keep afloat by renting at much lower amount than my mortgage. In the meantime, my husband and I have used just about all of our savings to pay for other necessary expenses such as : property management fees, homeowners insurance, homeowners association fees and other expenses related to the up-keeping of the property. Throughout the months I have contacted my bank ( Wells Fargo ) seeking some assistance as to it has gotten harder and harder to financially support the avoidance of foreclosure but to no avail all I ...

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Wells Fargo Mortgage loan servicing, payments, escrow account

January 23, 2016 - iam disgusted that everytime i disput what wells fargo say and tell why i disput what they say the system never allows me to progress forward i have a least - compaint casses all diputed and you have not done anything about it? yet you have fined wells fargo bank for falsifying documants mis acounting, fraud and perjury committed in court .why have you nomade compensation claims against then for the consumer that have not been protected iam disgusted in your prceedure ...

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Wells Fargo Mortgage loan servicing, payments, escrow account

January 21, 2016 - My name is - -. In 2010, my wife, - - and I had to file for Bankruptcy due to a job loss. My wife passed away last year and I am trying to sell the home. I am having trouble getting Wells Fargo to issue a payoff demand. I am in Escrow and the buyer is threatening to cancel because we have been waiting 2 weeks to get this information. Please help me to get this payoff amount asap. My SSN is -. Attached is the Bankruptcy paperwork and Deed of Trust. Thank you! ...

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Wells Fargo Mortgage loan servicing, payments, escrow account

January 21, 2016 - Wells Fargo has placed a bankruptcy on my credit report and Wells Fargo has reported I have been late on my mortgage more than 30 days which is incorrect. ...

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Wells Fargo Mortgage loan servicing, payments, escrow account

January 21, 2016 - In my previous correspondence and details of letters sent and no replies given by Wells Fargo Home Mortgage. I again have received another letter from an additional state agency. This letter dated - -, - and received on - -, - to my home since purchase in -. This letter from State Foreclosure Prevention Fund, states. Your mortgage company may have informed you recently that you were late on your mortgage payment. If you miss a payment or payments, you - be facing foreclosure on your home. I want you to encourage you to TAKE ACTION NOW to prevent that from happening. It ...

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Wells Fargo Mortgage loan servicing, payments, escrow account

January 21, 2016 - On - -, - I mailed to Wells Fargo a Error Resolution Notice under 12 C.F.R. 1024.35. I received verbal acknowledgement from Wells Fargo that errors have been made on my account. I was advised by Wells Fargo that I would receive written confirmation of the errors including that the errors have been corrected. I have not received written confirmation. On - -, - I mailed Wells Fargo a request for a complete account history of my mortgage. As of - -, - Wells Fargo has failed to provide the information I requested. On - -, - I mailed Wells Fargo an additional let...

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Wells Fargo Mortgage loan servicing, payments, escrow account

January 20, 2016 - Dear -, I am seeking help to resolve home loan matter since -. I filed for bankruptcy back in - and was not aware that you all would not reaffirm my home loan at - - - - GA -. LOAN # - after chapter - bankruptcy. - of - the house was destroyed by fired due to lightening, I have reached out to the Recovery department trying to resolve this matter as well. I have even gone as far as hiring attorney - - The - Law Firm, - - - - -, - - - Georgia - - - - here in - Ga. to help and we - continue to receive system ge...

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Wells Fargo Mortgage loan servicing, payments, escrow account

January 19, 2016 - This complaint is about the Attorney - - - - - -, - - - - - - NY - I - - - previous account # - was told by Wells Fargo Mortgage that the Foreclosure was suspended. I am on a pre-modification at this time. I have made my first payment - - 2016. and will be making my second payment Febuary - 2016, I have received a - Court Letter from Wells fargo attorney Stating They were not informed of any Suspension court date is - - 2016. ...

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Wells Fargo Mortgage loan servicing, payments, escrow account

January 16, 2016 - The bank ( Wells Fargo ) mistakingly applied a home equity line of credit payment to " principal only '' instead of interest and principal. The next month, when I went to mail a check, the account was in a past due status. On the payment coupon I recieve every month, there is no " principal only '' option, so someone at the bank decided on their own that I must want my account to lapse into past due status. As a result, my HELOC account was placed on restricted status and negative information may have been reported on my credit history. It was completely the bank 's mistake. They offered to re...

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Wells Fargo Mortgage loan servicing, payments, escrow account

January 16, 2016 - This concerns case -. We contacted you to let you know that someone at Wells Fargo named - has agreed to review our case again. Today we received a load of documents from Wells Fargo. All the responses given to Consumer Financial by Wells Fargo is false twisted information. It was Keep Your Home California who advised us to contact Consumer Financial Protection Bureau on the State and Federal violations by Wells Fargo. Now Wells Fargo is retaliating for us going to Consumer Financial for help. All the Bank has been saying is very confusing because it does not make any sense. We received ...

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Wells Fargo Mortgage loan servicing, payments, escrow account

January 14, 2016 - This concerns case # -. We contacted Wells Fargo again today. There seems to be good news. I had my son - - speak for us. He spoke to someone at Wells Fargo named -. - has agreed to review this whole case anew. ...

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Wells Fargo Mortgage loan servicing, payments, escrow account

January 14, 2016 - This concerns complaint # -. Wells Fargo has submitted a response to you that is not true. We were forced to sign documents that the Federal help that came through Keep Your Home California was in fact a modification from Wells Fargo. It was either we sign or the Bank would return the funds to the Federal Government and foreclose on us. It was not an empty threat. Wells Fargo responded to Consumer Financial that they clarified to us that the funds from Keep Your Home was not a modification. That is not true. We had to sign documents that it was a modification from Wells Fargo. We do n't kno...

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Wells Fargo Mortgage loan servicing, payments, escrow account

January 14, 2016 - Previously I filed a complaint through the offices of Senator - -, Senator - - and Congressman - - about the Wells Fargo Bank withholding $5200.00 as a servicing set-aside from a reverse mortgage that my wife and I entered into with them in -. It is my understanding from your documentation that Servicing Set-aside 's are intended to pay for any needed repairs to the home, taxes and /or insurance that I do not pay myself. Wells Fargo has never brought to my attention any repairs that my home required, nor has it paid for any repairs, taxes or insurance, thus I believe tha...

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Wells Fargo Mortgage loan servicing, payments, escrow account

January 13, 2016 - Simply put, Wells Fargo sent me a letter on - saying that my home loan adjustable interest rate is now 3.00 %, and starting -/-/- my adjustable interest rate would remain 3.00 % for a year. On -/-/- I received the exact same letter stating that starting -/-/- my home loan adjustable interest rate is now 3.375 %. I relied on the -/-/- letter and did not refinance. ...

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Wells Fargo Mortgage loan servicing, payments, escrow account

January 12, 2016 - I have an Home Equity ine with Wells Fargo , NA, since they acquired Wachovia Bank. Since the changes in FEMA 's Flood Insurance Maps, Wells Fargo has insisted that I obtain Flood Insurance on the property mortgaged. The requirement was for the amount of the lien against said property. Since last year, Wells Fargo has billed me for an excess of the amount of insurance they claim I require because their figures show a lien amount in excess of the amount of the Actual lien. I have called Wells Fargo on -/-/15 and this situation was supposed to be corrected. To date, Wells Fargo has not rev...

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Wells Fargo Mortgage loan servicing, payments, escrow account

January 11, 2016 - RE : Wells Fargo Home Loans - and - -, - - -, - NJ - Loan # - TO WHOM IT MAY CONCERN : This serves as a Notice of Error as enacted by Consumer Financial Protection Bureau effective -/-/-. We applied for a modification with our Servicer, Wells Fargo -/-/-. We worked with a certified HUD Housing Counselor named - -, - - -, - -, NJ. We worked with - - to provide Wells Fargo with a hardship letter, and all our documents that provide evidence we have the income to support modification mortgage payments. Despite our eligibility for a ...

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Wells Fargo Mortgage loan servicing, payments, escrow account

January 9, 2016 - On Saturday - -, -, my wife called Wells Fargo, our mortgage lender to stop an automatic payment scheduled to process on - -, -. The reason for our request was because my wife gave birth to our - child in -/-/-, and she 's had some difficulty with her - disbursements. In order to ensure access to funds so that we could care for our - children, my wife contacted Wells Fargo. The representative did not tell my wife there was a possibility the payment would process as initially scheduled, but instead confirmed the request was processed and told my wife to call back...

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Wells Fargo Mortgage loan servicing, payments, escrow account

January 9, 2016 - My wife and I have a home loan and a home equity loan with Wellsfargo Bank. For more than 2 years now, Wellsfargo has refused to allow us to combine the - loans for a lower payment. We bought the - bedroom townhouse in 2007 when we only had - child. 3 years a go we had a - child and needed to move to a bigger house and a better school district but we could not sell our undervalue house. Wellsfargo refused to work with us so we went ahead and bought a different house and got the mortgage with a different bank and the old house is now a rental property. We are renting the house at a ...

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Wells Fargo Mortgage loan servicing, payments, escrow account

January 8, 2016 - Wells Fargo foreclosed on my property with no right to do so. They did not pay off the previous mortgage I did. I paid them back my own money and then they took my property my escrow my proceeds my income and a loan I have paid again included in a mortgage on my house. Wells Fargo needs to return all of the money I paid them including the escrow they collected on another property to which I made separate payments to another lender. And return the money they were not entitled from the foreclosure. They owe me more. ...

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Wells Fargo Mortgage loan servicing, payments, escrow account

January 8, 2016 - Case # -. I wish to give an example of how Wells Fargo lies and also to serve as an example to Wells Fargo if this case needs to go to Federal Court what it is they can expect. On the envelope I received from Wells Fargo on -/-/- there is a section investigated by - -, in which she gives a conclusion of the investigation on the matter. First I quote from page -. " On - -, - you authorized a phone payment to draft on - -, -, in the amount of $810.00 which was applied to the - - payment. Upon completion of the phone payment, you were provided with t...

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Wells Fargo Mortgage loan servicing, payments, escrow account

January 7, 2016 - Case # -. This concerns our complaint. Wells Fargo sent us an envelope where they pretend to have wrapped this case up. We agree with only about - paragraphs out of about - pages. We understood that they were selling our loan It was only a case that Wells Fargo was changing Servicers and giving us a new address to where we send our payments. The rest of the information is in fact taking the truth and mixing it up with total false information. We do not agree with their explanation, we have a paper trail that proves the opposite of what they state. This is business as usual with Wells ...

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Wells Fargo Mortgage loan servicing, payments, escrow account

January 7, 2016 - This is in addition to the complaint we already have. Complaint # -. Wells Fargo has placed a specialist to handle our case. The problem is that this specialist by the name of - has very little knowledge about our account with Wells Fargo. On a telephone call she claimed that we have filed only - Modification, we told her that it has been - Modifications. She persisted in insisting that it has only been -. How could Wells Fargo place someone over our case who does not have knowledge of our account. We spoke to a - - and he asked if we wanted another specialist assigned to ...

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Wells Fargo Mortgage loan servicing, payments, escrow account

January 6, 2016 - My husband and I have been having problems with our 2nd Mortgage with Wells Fargo since our bankruptcy in -. I went to a special - hearing before the bankruptcy judge regarding his concern about us reaffirming the 2nd mortgage. We went to our bankruptcy lawyer and address his concern but the lawyer felt we would be in jeopardy of losing our house if we did not sign it. We signed the 2nd mortgage which was a balloon interest only coming due at 10 years. In - my husband was laid off and I was without work - - -, - - -. We were struggling with payments and the balloon ...

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Wells Fargo Mortgage loan servicing, payments, escrow account

January 6, 2016 - I lost employment in - - and can not work due to an injury on that same job in - -. I contacted my mortgage company to apply for a Modification. At the time My income was over $- per month for three months ( until my contract as a - ended ). I explained that after that time my income would end and I would be on Workers Vompensation insurance. I did receive a Modification that reduced my mortgage payments from just over $1200.00 per month to about only $1100.00 per month. After one year, - -, I called again to see what help I quaualified for and was told that I 'co...

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Wells Fargo Mortgage loan servicing, payments, escrow account

January 5, 2016 - I paid my mortgage to Wachovia Bank. Almost every money I earned went toward this mortgage. The bank collected my mortgage for years. was told, - - handled the books for the bank. - - would send me notices also about my account. I was also sending them money also. No one let me know that - - was no longer part of Wachovia Bank. I was paying - mortgages and did n't know it. The bank should have let me know if they had made changes with - -. Between Wachovia Bank and - - I paid - notes for years and still lose my home. Wachovia Bank should have let me know if ...

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Wells Fargo Mortgage loan servicing, payments, escrow account

January 5, 2016 - Statement date -/-/2015 and the latest correspondence from Wells Fargo Home Mortgage. In depositing funds into and for my monthly mortgage for - 2015 of $300.00 and unapplied funds of $540.00, which sat in my account since - -, 2015. I asked the teller at the Wells Fargo route - branch in -, NC to total and add the deposit which totaled $840.00 to my current - monthly mortgage. She and - of the bank supervisors looked over the account, saw that the unapplied funds were there and specifically asked " how would you like you 're deposit and unapplied funds applied...

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Wells Fargo Mortgage loan servicing, payments, escrow account

January 4, 2016 - This is a follow up to our complaint # -. We contacted Wells Fargo and have now reached a dead end. Wells Fargo has given us an ultimatum of either we sign false documents or lose our home. Recently we spoke to a representative from Wells Fargo who was belligerent and heaped lies after lies. We requested not having to deal with her again. Our request was granted but today speaking to someone by the last name of - he reversed what we requested. If we do not sign the documents that contain false information the Bank will return the funds the Federal Government helped us with through - a...

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Wells Fargo Mortgage loan servicing, payments, escrow account

January 4, 2016 - We have a reverse mortgage with Wells Fargo reverse mortgage and we have been unable to acquire money from them for various reasons according to them. we used a lot of the money a certain quota which they say it has to go through HUD. and I have to write a letter instead of over the phone like we always did before. My complaint is I sent - letters to them priority mail but they say they only received - and they said I forgot ss # or birth date of the person whose name is on the account. The account name is - - birth date - - # - today is - 2016 Loan # - Pin # - W...

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Wells Fargo Mortgage loan servicing, payments, escrow account

January 4, 2016 - I have an adjustable rate mortgage with Wells Fargo Home Mortgage. This year when the loan re-adjusted the principal balance used to determine the following years payments was incorrect. I have tried to resolve this with " The Bank '' to no avail. This has occurred at every re-adjustment period and when brought to " The Bank 's '' attention it has always been corrected in the past. ...

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Wells Fargo Mortgage loan servicing, payments, escrow account

December 31, 2015 - Our daughter died six years ago and the bank has been trying to foreclose on her apartment for the last six years. The first foreclosure was dismissed due to fact they had used - - the robo-signing attorney to try to steal the apartment and could not produce the original note. We have maintained the property over the last six years. We are the heirs to our daughter 's Estate. The case was refiled and was at issue. We were never served by the court my wife and I. We located the attorney ad litem that was supposed to defend our interest - - -, -, -. - - - -, -...

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Wells Fargo Mortgage loan servicing, payments, escrow account

December 31, 2015 - We - - - and - - - - have attempted - modifications on our mortgage loan. Each time Wells Fargo performs illegal tricks in order to deny us. On the first Modification we were approved and promised some - which we did n't receive, this modification was a joke. On the second modification we applied because we were in danger of default, we were denied because we were current on our mortgage. On the third modification Wells Fargo requested document after document. We received word that our modification was approved and to wait for documents in the mail for us to sign. Th...

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Wells Fargo Mortgage loan servicing, payments, escrow account

December 29, 2015 - Wells Fargo received a verbal appeal on - -, 2015. This was the only time we were given to verbally discuss - mortgages with Wells Fargo underwriter at a meeting set up by - -. On this date Wells Fargo underwriter, - -, requested our appeal to be written. This written document was never reviewed. Instead of a response to our appeal, our modification that we had just finished all the trial payments on, was being withdrawn because we had appeal request. This is the second time Wells Fargo has withdraw our modification when we asked for a review of the information they are u...

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Wells Fargo Mortgage loan servicing, payments, escrow account

December 29, 2015 - In -/-/-/-/-/-, I refinanced my Wells Fargo mortgage to a fixed rate of 4.125 % that matures in -/-/- and has no prepayment penalties. Since, -/-/- this newest misapplication of my mortgage payments issue has existed. The bank has attempted to falsely foreclose on my home. By Wells Fargo falsely CLAIMING : ( 1 ) past due mortgage payments up to 2-5 months ; ( 2 ) demanding the refinancing of my 15-year mortgage to one of their 20, 30, or 40 year to pay for two months ; ( 3 ) two years of past due and late mortgage payments to the credit bureaus ( e.g. -/-/- reported se...

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Wells Fargo Mortgage loan servicing, payments, escrow account

December 29, 2015 - In receipt of the last reported correspondence from Wells Fargo Home Mortgage and my calling today and speaking directly with - - / - -. The goal today was to inform Wells Fargo Home Mortgage of a deposit of $300.00 to be applied with unapplied funds that sat in my mortgage account since my last deposits of $1100.00, $490.00, $820.00 on -/-/-. It is said that unapplied funds of $540.00 also sat in my account since -/-/- and has not been applied to my mortgage account. When speaking to - - she made mention that she would forward my correspondence to my poin...

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Wells Fargo Mortgage loan servicing, payments, escrow account

December 28, 2015 - Wells Fargo Bank has reset my loan to allow for more interest to be paid up front. Changing the loan number as I enter the last remaing years of my mortgage. I have a negative amortization loan that was converted from a fixed to a arm in 2006. I requested several modifications and have been denied for every reason. I have now discoveved as I enter the fully amortized payment they have changed my loan extended my term for a additional 22 years and have changed the payments which now allows the majority of the payments being applied toward the interest. They have changed my loan number to - a...

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Wells Fargo Mortgage loan servicing, payments, escrow account

December 25, 2015 - In previous correspondence I have requested a new point of contact and not the person whom previously failed to grasp knowledge and understanding of my accounts and failed to control herself in conversation and continually interrupting questions and answers. I contacted and emailed the corporate headquarters to make this request for a new point of contact and due to my hectic work schedule, it is my request that I receive no phone calls until and after -. All correspondence should also be placed in writing and sent to me via email and or at my home at - - - - -, NC -. Addi...

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Wells Fargo Mortgage loan servicing, payments, escrow account

December 23, 2015 - The Wells Fargo Bank is my mortgage holder. At the end of the year, funds in my Escrow account are returned to me supposedly. I received an e-mail stating that I was due a refund but they would have to keep some funds in my account. I asked them why, and they told me that your escrow could not be empty. I said I do n't understand because my property taxes have been paid, homeowners, and wind insurance has already been paid, so why would you have to keep some of the funds that are left. I told them that in - 2016, I would still have an overage. I was told that part of the money in Escrow was...

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Wells Fargo Mortgage loan servicing, payments, escrow account

December 23, 2015 - -/-/- Wells Fargo Months Long Encounter * Why does it take 54 business days to fulfill my RESPA with no acknowledgement on their part of the delay except that there will be a delay. I thought only 45 days are allowed, including a 15 day extension, if granted. * Why did I get - identical letters dated the same, on the same subject from one rep. * Why did I get a letter from ASC ( dated -/-/- ) stating " if the foreclosure process has not yet started, it could begin at any time '' ( attached ) I 'm current in mortgage, tax and insurance payments as of that date of - - and as...

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Wells Fargo Mortgage loan servicing, payments, escrow account

December 22, 2015 - I received a Wells Fargo mortgage modification package which is not in line with what I agreed to verbally with - of Wells Fargo " home preservation specialists. '' I have already filed a complaint with CFPB ( complaint number - ) because I did not feel comfortable with the vagueness of the Bank 's statements, but the complaint was closed because they provided a convenient generic response and I had no way of knowing whether or not they would act in bad faith. Instead of providing me with a fixed-rate loan, they sent me documentation for a new predatory loan ( adjustable-rate baloon ), n...

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Wells Fargo Mortgage loan servicing, payments, escrow account

December 22, 2015 - Four years ago, I applied and received a Step Rate Modification Home Loan at Wells Fargo Bank. The interest rate on this modification will reach its cap rate in - -. That rate will be much higher than the current rate ; therefore, in - of this year, I applied for a new home loan modification. I received a letter from Wells Fargo on - -, - indicating that an escrow account would be established as a part of any new modification process. On - -, -, I received a letter stating that I was denied the requested modification due to my NPV. I appealed the denial and that app...

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Wells Fargo Mortgage loan servicing, payments, escrow account

December 22, 2015 - In receipt of today 's billing statement dated -/-/15 from Wells Fargo and reviewing the previous billing statement dated -/-/15. The total payment due for -/-/15 was $2400.00, my deposit on -/-/15 were, $ - $ - $820.00, totaling $2400.00. In the -/-/15 billing statement the unapplied amounts were $810.00 and -. In today 's billing statement I know have total unpaid payment of $2400.00 and a total payment of $3300.00. According to Wells Fargo there is also $540.00 in unapplied funds balance. In previous correspondence, this is exactly the fr...

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Wells Fargo Mortgage loan servicing, payments, escrow account

December 21, 2015 - My home mortgage documents/regulation z which were originated on - -, - states that my monthly payment would be $5100.00 beginning -/-/-. I received a letter from Wells Fargo stating my new payment is $6400.00. When I called Wells Fargo, the customer service reps have no answer for the discrepancy but say I must pay the $6400.00 or fall into foreclosure. My interest rate is locked at - % currently and all other previous annual increases have been in accordance to my signed loan documents. I feel this is totally unfair, unethical and a breach of contract and would lik...

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Wells Fargo Mortgage loan servicing, payments, escrow account

December 20, 2015 - I have made - payments to escrow account that was received and cashed by Wells Fargo, but never deposited to the escrow account but rather used to pay interest. $980.00 on -/-/2015 $500.00 on -/-/2015 FYI monthly mortgage payments are $630.00, and monthly escrow payments of - ...

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Wells Fargo Mortgage loan servicing, payments, escrow account

December 19, 2015 - As a - veteran ( - ) with a - status accorded me by VA, I qualified in 2013 for a VA mortgage, which in New Jersey means that I do not pay property tax. Despite this, my mortgage lender, Wells Fargo, has not only required me to pay property tax as part of my mortgage payment, they have demanded the municipality send my tax refund to them. They have also then held the full amount, over $4000.00, claiming it is needed for escrow to pay my homeowners ' insurance, despite the fact that the homeowners ' insurance is under $1000.00. Additionally, they have held the refund payment for a ...

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Wells Fargo Mortgage loan servicing, payments, escrow account

December 18, 2015 - On - -, 2015 I, - - called in and spoke directly with - - ( - ) - -, whom Wells Fargo Home Mortgage Executive appointed as my point of contact. Due to her lack of understanding and knowledge to grasp the simple requests I made in previous correspondence and her inability to control herself when engaged in a conversation, playing semantics ( constantly talking over the client, to attempt to control the conversation ), I hereby request a different point of contact. It is my observation that the representatives are trained to become passive aggressive and combative, in ...

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Wells Fargo Mortgage loan servicing, payments, escrow account

December 17, 2015 - I have been trying to get Wells Fargo for about 6 years to fix a credit bad report mark on my credit report from -. They have continually used stall tactics and discounted the information that has been provided to them that proves that MY PAYMENT was made ON TIME actually EARY and in GOOD FAITH from -/-/-. They have never given me a reason why they returned the payment to my bank account without MY Knowledge. However in Early - an employee of theirs - - who no longer is employed there told me by phone that she had traced the payment to ESCROW but at that time could not tel...

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Wells Fargo Mortgage loan servicing, payments, escrow account

December 16, 2015 - I contacted Wells Fargo Mortgage to have my PMI taken off my loan. They sent out an appraiser who though appraised my house low ( I filed for an appeal on the appraisal ) it still qualified for the requirements of the PMI being removed. Then Wells Fargo contacted me stating I needed to produce - dollars worth of structural receipts because they wo n't base the PMI being taken off on the appraisal and this was - - ruling. I contacted - - and they said that was not correct. I can not get Wells Fargo to remove my PMI unless I pay them an extra - or produce structural receipts. ...

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Wells Fargo Mortgage loan servicing, payments, escrow account

December 16, 2015 - I closed on my home -/-/- and my first payment was due -/-/-. From that date I have made a payment of - to Wells Fargo Bank ( WFB ), $100.00, more than the required payment. ALL PAYMENTS through -/-/- were made before being due on the first. ( wfb.pfd - ). On -/-/-, I made a mistake in my online billing date for -/-/- and dated the pay date for - -. When that payment came out it made my account overdrawn. I quickly called my bank and Wells Fargo and had the payment reversed. ( Wfb.pfd - & - ). With this item being reversed, I thought everything was ...

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Wells Fargo Mortgage loan servicing, payments, escrow account

December 15, 2015 - My husband and I purchased a used a VA loan for a purchase and closed escrow on - -, 2015. We have received countless letters stating we are eligible for a VA IRRRL loan. At first, I threw a few letters away, but after the fourth or fifth, I called a family member, who happens to be our lender. I know what happens to the original lender when someone refinances within six months of a purchase or a refinance. I now have - letters that I 've kept, describing the VA IRRRL loan. One of the larger lenders has sent one twice, the dates on each notice only being seven days apart. I can not ...

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Wells Fargo Mortgage loan servicing, payments, escrow account

December 15, 2015 - Wells Fargo is admitting that they screwed up. - has been updated and my credit score has been repaired. - is still showing errors. Should be receiving paperwork from Wells Fargo on -/-/2015 ...

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Wells Fargo Mortgage loan servicing, payments, escrow account

December 13, 2015 - We have a mortgage with Wells Fargo and we agreed to pay taxes and insurance ourselves. In -/-/- we noticed a deduction for an escrow account? We spoke with the bank several times by phone and once in person and they say we had a gap in insurance. Not so. Our insurance agent sent the bank a letter with copies of all of our policies shown no gap in coverage. That was on -/-/-. So far, more charges and no response to her letter. We are at our wits end. Can you help? ...

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Wells Fargo Mortgage loan servicing, payments, escrow account

December 12, 2015 - $13000.00 was charged to - account in - - Since this date Wells Fargo has been unable to furnish any backup documents to support this charge. At -/-/-, with compound monthly interest at 10.75 %, the total amount charged to - account from - thru - is $93000.00 which is greater than the foreclosure amount.. - has sent dozens of qualified RESPA requests only to receive the same reply for each. " WE have received your inquiry and as soon as our research is complete you will be advised. '' This is not believable and is criminal fraud. For 13 years Wells Fargo has ...

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Wells Fargo Mortgage loan servicing, payments, escrow account

December 11, 2015 - re numerouse complaints against, - /wachovia bank / wells fargo bank, fraudulent forclosure / predatory lending/ forced home owners insurance, lets start -/-/-, wells fargo bank say i missed 3 consecative mortgage paymants, that is a bare faced lie, i have all the proof of paymants international wire transfers, recieved and cashed by wells fargo bank, i was over paying on my monthlly paymant incureing a over paymant in excess of a $1000.00 credit also my escrow acount was in credit of over $5000.00 credit .for taxes and insurances paid, This is what wells fargo bank .Fraudulently d...

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Wells Fargo Mortgage loan servicing, payments, escrow account

December 11, 2015 - We submitted request to be reviewed for repayment plan on -/-/2015 and supplied additional information on -/-/2015 and again opun request on -/-/2015 at that point package was complete and under review. Then on -/-/2015 I was served a foreclosure summons and complaint while I was under review for repayment plan and had not received a decision yet on that. I was under the understanding that my review would be complete first before they proceeded with the foreclosure. It appears they were dual tracking my case. ...

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