Wells Fargo Mortgage Complaint

Wells Fargo Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account California

Case # -. I wish to give an example of how Wells Fargo lies and also to serve as an example to Wells Fargo if this case needs to go to Federal Court what it is they can expect. On the envelope I received from Wells Fargo on -/-/- there is a section investigated by - -, in which she gives a conclusion of the investigation on the matter. First I quote from page -. " On - -, - you authorized a phone payment to draft on - -, -, in the amount of $810.00 which was applied to the - - payment. Upon completion of the phone payment, you were provided with the confirmation number of -. This payment was returned not honored by your financial institution and was reversed from the mortgage loan on - -, -, causing your loan to be due for the - -, - payment. A confirmation number is provided when a payment by phone is completed however it does not guarantee


Wells Fargo was proud of its thorough investigation. But now I will give the truth of the Matter. You will see a difference on the truth vs the lies. I have a statement dated -/-/-. I paid - to catch up to my mortgage. In that statement the payment for -/-/- was included. I did not notice that at first until Wells Fargo informed me of it. When I received my -/-/- billing statement I sent the payment of $810.00. Which means I paid the -/-/- payment -. It was not I who called Wells Fargo on -/-/-, it was Wells Fargo who called me. I was told that because of the over payment I made I did not owe for the month of -/-/- and because I had also overpaid almost - my payment for - would be less. I was given a confirmation number in which Wells Fargo in - of their tricks changed the information on it. I had asked my son - - - to talk to Wells Fargo to see if I understood them correctly, that I owed no payment for - - and only a partial payment for - -. The information was confirmed. As for for their lie that I gave approval for a payment to be withdrawn from my account. I was previously told that no automatic payments could be taken from my account as the filing of the Bankruptcy " killed it ''. I was told I could redo the electronic debit for my payments at a later date. Wells Fargo went ahead and tried to take the payment that was already paid out of my Checking account - different times. This caused me to be overdrawn on my account twice and I was charged over the limit fee. I have proof of the double payment I made, one is the statement sent by Wells Fargo and the other is the payment I paid by Check for the same month of -. Wells Fargo refuses to accept that I paid double for -/-/-. Wells Fargo owes me $810.00 plus the late fees they charged and the interest I paid. Let these facts be proof of their lies. The proof of their other lies will be told to a future attorney. Wells Fargo, your lies with us are over!