Wells Fargo Mortgage Complaint

Wells Fargo Mortgage department,

FHA mortgage Loan servicing, payments, escrow account North Carolina

In receipt of today 's billing statement dated -/-/15 from Wells Fargo and reviewing the previous billing statement dated -/-/15. The total payment due for -/-/15 was $2400.00, my deposit on -/-/15 were, $ - $ - $820.00, totaling $2400.00. In the -/-/15 billing statement the unapplied amounts were $810.00 and -. In today 's billing statement I know have total unpaid payment of $2400.00 and a total payment of $3300.00. According to Wells Fargo there is also $540.00 in unapplied funds balance. In previous correspondence, this is exactly the frustration that I described when having to deal with the Executive Offices and in particular - - - - - -. Which you will see in the previous dispute letter, I requested to have another point of contact assigned to me, due to her lack of knowledge, unprofessionalism, passive aggressive behavior and her inability to control herself, as she constantly talks over the client. I have additionally sent out a direct email to the CEO of Wells Fargo, in hopes that this request will take place. Due to the nature of my work - - - - and my hours of operation ( --/Monday thru Saturday ), it was my


of - - and the Wells Fargo Organization and the lack of disregard for Railroad Workers personal safety, she continues to pick up the phone and contact me. Thus showing her passive aggressive boldness and utter lack of respect. It baffles me that Wells Fargo can not show where my deposits were applied to my mortgage account. The only response from Wells Fargo is, " We 're working on it ''. I have my records to show deposits made and unapplied funds to my account, which sit collecting interest on a daily basis. I have requested all correspondence in writing, as I understand and can digest everything more clearly in that manner.