Wells Fargo Mortgage Complaint

Wells Fargo Mortgage department,

FHA mortgage Loan servicing, payments, escrow account North Carolina

In receipt of the last reported correspondence from Wells Fargo Home Mortgage and my calling today and speaking directly with - - / - -. The goal today was to inform Wells Fargo Home Mortgage of a deposit of $300.00 to be applied with unapplied funds that sat in my mortgage account since my last deposits of $1100.00, $490.00, $820.00 on -/-/-. It is said that unapplied funds of $540.00 also sat in my account since -/-/- and has not been applied to my mortgage account. When speaking to - - she made mention that she would forward my correspondence to my point of contact, whom I requested not contact me by phone and also to assign a new point of contact directly by email to CFPB and the President and CEO of Wells Fargo. All correspondence will now take place via email, due to the unprofessionalism, combative, passive aggressive and lack of knowledge displayed by - -. As of today, I have received correspondence stating that the requests I made in previous correspondence be answered by -/-/-. As we embark into a new year, my goal is to resolve any and all confusion caused by the lack of concern by untrained representatives. I again request knowledgeable, professional representatives whom will respect my wishes and concerns.