Wells Fargo Mortgage Complaint

Wells Fargo Mortgage department,

FHA mortgage Loan servicing, payments, escrow account North Carolina

Statement date -/-/2015 and the latest correspondence from Wells Fargo Home Mortgage. In depositing funds into and for my monthly mortgage for - 2015 of $300.00 and unapplied funds of $540.00, which sat in my account since - -, 2015. I asked the teller at the Wells Fargo route - branch in -, NC to total and add the deposit which totaled $840.00 to my current - monthly mortgage. She and - of the bank supervisors looked over the account, saw that the unapplied funds were there and specifically asked " how would you like you 're deposit and unapplied funds applied ''?. To which I replied to my current - monthly payment. In the latest statement dated -/-/2015, I see that my request was not honored and that when Wells Fargo received these funds, they applied $170.00 to principal, $ $420.00 to principal and $220.00 to escrow. While the statement states Unapplied - / Unapplied $300.00. I write this in frustration and awe as to the tactics Wells Fargo Home Mortgage displays on a daily basis when it comes to my account, as if this is a game to them. I hereby request a Forensic Audit on my account to clarify how the deposits that I have made, have been applied to my account. It is troubling to say the least that Wells Fargo continues to taunt customers into believing they can not understand exactly what is taking place. Especially when it comes to understanding ones account. I currently posses all of the deposit slips I have made and personally walk into the bank, speak and know bank managers personally when making my deposits and I do this for this very reason. Not to just exchange pleasantries, but to also make certain that all my deposits are accounted for.