Wells Fargo Mortgage Complaint

Wells Fargo Mortgage department,

FHA mortgage Loan servicing, payments, escrow account North Carolina

In receipt of the latest correspondence from Wells Fargo Home Mortgage, dated -/-/-, which lists the current balance and total payments. The lists of current payments include, $820.00 / Unpaid payment - and Total payment of $3300.00. On -/-/-, I visited the Wells Fargo Branch located in - - - -, where I spoke directly with personal banker - - deposited $1600.00, with a unapplied amount of $19.00 to be added totaling $1600.00. Additionally - - contacted Wells Fargo Home Mortgage representatives, while I witnessed the conversation, which resulted in the representative understanding how much was to be deposited and how it was to be deposited. Also while I sat with - -, I left a voicemail with my new point of contact - - ( - ) -, along with my repeated concerns of how my mortgage payments were applied and also the three ( 3 ) escrow analysis performed on my mortgage account without my consent and or authorization. - - assured me that he would make every effort to address my concerns, handing me his personal card, information, etc. Today 's letter however does not reflect the deposits I made on -/-/-, thus reinforcing the fact that monies sit in the banking institutions while gaining interest. The fact that Wells Fargo Home Mortgage has state of the art communications at their disposal, it baffles me that money sits after deposits are made, while Wells Fargo insists this is not the case. It is my hope the constant letter sent to credit bureaus/agencies and a definitive answer can somehow have clarification in writing. The constant robo letters sent by Wells Fargo Home Mortgage, never answers any questions. Only satisfying inquiries sent into the CFPB and their guidelines for response. I request undated accounts and accountability of those involved in the constant delay tactics and non-answers from Wells Fargo Home Mortgage.