Wells Fargo Mortgage Complaint

Wells Fargo Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account California

This is in addition to the complaint we already have. Complaint # -. Wells Fargo has placed a specialist to handle our case. The problem is that this specialist by the name of - has very little knowledge about our account with Wells Fargo. On a telephone call she claimed that we have filed only - Modification, we told her that it has been - Modifications. She persisted in insisting that it has only been -. How could Wells Fargo place someone over our case who does not have knowledge of our account. We spoke to a - - and he asked if we wanted another specialist assigned to our case, we answered yes. But - - then denied us this opportunity to have someone with knowledge of our account take over. First he offers a solution then denies the solution we ask for.