Wells Fargo Mortgage Complaint

Wells Fargo Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Pennsylvania

We have a reverse mortgage with Wells Fargo reverse mortgage and we have been unable to acquire money from them for various reasons according to them. we used a lot of the money a certain quota which they say it has to go through HUD. and I have to write a letter instead of over the phone like we always did before. My complaint is I sent - letters to them priority mail but they say they only received - and they said I forgot ss # or birth date of the person whose name is on the account. The account name is - - birth date - - # - today is - 2016 Loan # - Pin # - Wells Fargo Phone - Reverse Mortgage I sent a fax from their bank they said they could't accept a fax.