Wells Fargo Mortgage Complaint

Wells Fargo Mortgage department,

VA mortgage Loan servicing, payments, escrow account Georgia

I closed on my home -/-/- and my first payment was due -/-/-. From that date I have made a payment of - to Wells Fargo Bank ( WFB ), $100.00, more than the required payment. ALL PAYMENTS through -/-/- were made before being due on the first. ( wfb.pfd - ). On -/-/-, I made a mistake in my online billing date for -/-/- and dated the pay date for - -. When that payment came out it made my account overdrawn. I quickly called my bank and Wells Fargo and had the payment reversed. ( Wfb.pfd - & - ). With this item being reversed, I thought everything was ok until I started getting calls from WFB say I was late on my payments. I called and talked to a couple of people that did not seem to want to help. Finally I had called earlier and had my bank on the phone and arranged a 3-way call to get this fixed. We were transferred 4 times and finally hung up on. I called back and told them I wanted to speak to a supervisor. I talked to - - and told him of the issue. I told


open a case to fix this. In the mean time I receiving late afternoon phone calls and mail to collect a debt. Phone calls were from - - ( wfb.pfd. -, -, - ). I was receiving a lot of mail for debt collection, when I was not in debt for one day. ( -, -, - to -, and - ). Statements from WFB came showing that the -/-/- and -/-/- payments were received. ( wfb.PDF - & - ) At this time WFB started playing this reversed items and Applied items making my account status very hard to keep up with. ( wfb.PDF - ). At this time I am so upset that it is causing health concerns, not sleeping good and spending to much time on the phone. To a simple old man I could not make sense of the trouble I was going through, NEVER BEING LATE for any on payment. I still am concerned about my credit report although - said they did not turn information to them, THERE IS NO TRUST WITH WFB. I also found out last Saturday ( -/-/- ) that the VA had been contacted ( wfb.PDF - & - ). Again why do you contact the VA when the loan is not overdue for 1 hour in the life of the load. Today ( -/-/- ) I received another letter telling me I was late with threats. ( wfb, PDF - & - -