Review and analysis of over 54 complaints against U.S. Bancorp
U.S. Bancorp consumers have reported over 54 official complaints related to Delinquent account. Out of the 54 consumer complaints against U.S. Bancorp, 19% were disputed by the consumer (i.e. the consumer was not happy with how U.S. Bancorp responded to their complaint) and 98% were processed in a timely manner. 7% of consumer complaints against U.S. Bancorp resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 17% resulted in non-monetary compensation.
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U.S. Bancorp Credit card delinquent account March 26, 2017 - Elan Financial Services began servicing a current Fidelity credit card that I own. During the transition, Elan turned off my automatic payment status which was in place with Fidelity. Because of that, my payment was not processed for one month. Elan failed to notify me of this either by phone, email or mail and my status became 30 days late. Elan acknowledged that they erroneously turned off my auto pay and agreed to remove my 30-day late status with the - credit reporting agencies, -, - and -. I have called Elan repeatedly and have asked that they update my status from late to cur... |
U.S. Bancorp Credit card delinquent account February 7, 2017 - - and - put false information on my credit report. I was - when someone took a credit card out in my name. I never permitted. I told - and they still made me pay it. They said they will make my credit better if I pay it and they never did... |
U.S. Bancorp Credit card delinquent account December 5, 2016 - During process of securing a -. construction loan I find out U.S. Bank reported my account 30 days late in -/-/- to all the credit bureaus. My due date is the - of each month and my usual minimum payments are around $120.00. On -/-/- I made a payment of $150.00 On - - another payment of $160.00 On -/-/- made a payment of $200.00 on -/-/- made a payment of $260.00 and -/-/- Payment of $2500.00 was made. All these payments were successful and easily covered my minimum. - - There were a couple larger payments one on -/-/- for $4400.00 t... |
U.S. Bancorp Credit card delinquent account November 29, 2016 - On Saturday, -/-/2016, I drove to the nearest U.S. Bank branch ( U.S. Bank - -, CA - - office, - - -, - -, CA -, - ) that is open on - to make a payment for my U.S. Bank Cash+ credit card. Before making my payment, I withdrew $300.00 from my - - credit card, from the - -, CA - - office at - Pacific. After withdrawing the money, I waited in line to make a payment with one of the branch 's teller 's. Since I do not carry my Cash+ credit card on me, I made a $120.00 payment using my social security number. I made the payment at approximatel... |
U.S. Bancorp Credit card delinquent account September 24, 2016 - I have a credit card account with US Bank that I attempted to cancel at least five years ago. I learned by way of a credit monitoring alert that US Bank had not in fact canceled my account, despite my request. ( In fact, the account remains active even after my second written request. ) Although I had not charged anything to the account since I attempted cancellation, it incurred an annual fee that I did not pay, and thereby resulted in a 30- and 60-day delinquency that was reported to credit bureaus. I have sent two letters to US Bank requesting a discussion of this misunderstanding/error and... |
U.S. Bancorp Credit card delinquent account September 13, 2016 - I had a Fidelity - issued by - - -. It was closed out with a balance -/-/-. I was making payments faithfully since then. Fidelity then closed out their agreement with - - - -/-/-. I received no notice of this. The account was sold to Elan Financial Services -/-/-. They claim to have called me repeatedly regarding the overdue amount, but my cell phone records indicate no such calls or voice mails received. I also never received any letters from them stating they would report me as delinquent to the credit bureaus. As of today, a " 60 day past due '' indicat... |
U.S. Bancorp Credit card delinquent account August 5, 2016 - I am delinquent on - credit cards with US Bank. My only source of income is direct deposit to my US Bank checking acct. of Social Security. I am paying what I can each month after I pay my mortgage and utilities. US Bank has me on their " dialer service '' for both my home and cell phone. From - thru - they called me from - letting it ring twice ( 14 times ) & then hang up. On -, I called and spoke with - and she advised she would take me off the " dialer service '' and have a supervisor call me on or about -. I advised I was scheduled for - on -. Admission and disch... |
U.S. Bancorp Credit card delinquent account April 19, 2016 - US Bank did not refund annual fee when I closed account back in -, -. The fee remained and started accumulating late fees/penalties. Balance is now $200.00 and should be -. Also shows up on credit report as delinquent and 90+ days past due. They say that I closed the account in -, -. I closed the account in -, -. Account should n't be past do at all. ... |
U.S. Bancorp Credit card delinquent account March 14, 2016 - -/-/- I divorced - - -, she went on to open credit cards and loans in her name. One of the cards that she open was with US Bank, which she charged up to the sum of at least $15000.00. She failed to make payments to this institution and was turned over to their collections department. Since - - did n't make the payments they tried to get me to. I explained to them that we were no longer married and have n't been for several, the debt is not mine. I have sent them copies of my divorce papers and they still placed it on my credit report as a debt that I owe. I find this very... |
U.S. Bancorp Credit card delinquent account March 5, 2016 - i have an us bank credit card and i have been charged excessive fees on my account and tried to settle the account due to a family crisis and called US BANK to get som assistance with payment options and was informed that i could n't get help this account has ruined my credit and have n't helped me ... |
U.S. Bancorp Credit card delinquent account January 15, 2016 - I believe what happened was a system error. I normally pay my cards online and I remembered making my payments for those months ; I have not missed a payment since I had the card. It could have been a system error and the payment was not processed. I also was never notified about my late payments- no phone calls, emails or mail to inform me about the late payment. I only noticed that I had missed payments when I checked my credit profile online. I have already contacted US bank and settled this issue with them and told me to explain my situation here. It was an honest mistake, simply overlooke... |
U.S. Bancorp Credit card delinquent account January 12, 2016 - I have had a credit card with US Bank for two years. On - -, - I changed checking accounts, and updated my online autopay settings with US Bank to reflect my new account number. For some reason the US Bank website did not register this change. On - - I realized that US Bank had not realized that US Bank had not registered the change, and that my account was overdue. After numerous conversations with customer service representatives, I was assured autopay was successfully set up. On - -, -, I received a letter dated - -, -, that my account was past due despite h... |
U.S. Bancorp Credit card delinquent account November 6, 2015 - I applied for the US Bank Hardship Program and was told by Customer Service not to make payment until my new interest rate and minimum payment were finalized. Once the new terms were set up in - 2015, I was told to make payment - 2015. US Bank is now reporting me to the credit bureau 's as 30 days late. I have spoke to multiple customer service agents who tell me By law US Bank can not remove negative information such as late payments '', which I know is false. I have filed disputes with the credit bureau 's as well as CFPB. US Bank responded with a letter stating additional false infor... |
U.S. Bancorp Credit card delinquent account November 3, 2015 - I have had a charge account with First National since -/-/- never missed a payment. -/-/- i set up a payment online that was due -/-/- at the same time i set the account up for auto pay but using a different checking account.. First National Credit Card sent me a text one week later stating that my account was past due the same day i called to see why the account was past due. The rep informed me mmy payment could not be processed because the bank name didnt match the acct information. I confirmed the account information thatmy payments always came from while on the phone she ww... |
U.S. Bancorp Credit card delinquent account September 22, 2015 - US bank is reflecting on my credit report that I was 30 days late in the month of -/-/2015, when I actually paid off the account on -/-/2015 before the payment was even due. I need this account to be updated on my credit report as being never late and the 30 day late removed as it is stopping me from purchasing a home. ... |
U.S. Bancorp Credit card delinquent account September 10, 2015 - US BANK CREDIT CARD STATEMENTSCARD WAS OPEN - OF - WITH A - PERENT INTEREST- Explained to us bank about my us that I had a income cut because of divorce and ask for a hardship program. This request went on for the last 6 months. No one would offer me help. I had a fico score of - and now it dropped - points. Only after they reported me 30 day late they begin to offer me help ; which I found out through money management. So, I called us bank alerting them that I found out about their program and they suddenly begin doing application ; which was on -/-/-. The program want... |
U.S. Bancorp Credit card delinquent account September 4, 2015 - ELAN Financial service reported me 30 days late. I have made payments with them. I also informed them that I had a house fire and ID theft. I would like this late reporting removed from my report. ... |
U.S. Bancorp Credit card delinquent account August 7, 2015 - I have an account with Spencer Savigs Bank which is managed by Elan Financial. Not only did I receive a call from them telling me that I was - days past due without them even verifying any information other than my name, when they discovered that my payments had applied to my spouses account, they refused to transfer the payments. They said that they could not transfer the payment because my husband has a payment due this month on the -. His account is not past due and they see that more than - payment has applied to his account and this is an obvious error yet they still refused to t... |
U.S. Bancorp Credit card delinquent account August 3, 2015 - I 've had the US Bank - business card for several months. For several months ( despite me spending hours on the phone trying to fix it each month ) when I log into my online account my balance appears as - and there is no way for me make a payment if I wanted to. Each month I log in and see no balance due, then a couple weeks later I receive a letter in the mail tha my account is delinquent. I call, I get a run around on why I ca n't see my account online, and no on has been able to fix it. I 'm transferred between customer service and web support between personal reps and business reps,... |
U.S. Bancorp Credit card delinquent account July 18, 2015 - I have a delinquent account with lan Financial Services ending in : - with an outstanding balance of $2700.00. ... |
U.S. Bancorp Credit card delinquent account July 18, 2015 - I am requesting as a - - and Veteran of the - - -, in the spirit of good faith, customer service and appreciation of my service to the country, that the outstanding balance be waived and forgiven and all collection efforts be ceased and not resumed on account ending in:-. ... |
U.S. Bancorp Credit card delinquent account June 8, 2015 - U. BANK - SERVICES AND COLLECTION AGENCIES KEEP SKIP TRACING - - REGARDUNG ACCCT # - ( LAST - ). - AT ( - ) - - -. THESE ARE VIOLATIONS OF TCPA AND FDCPA. AND MUST STOP. ... |