Review and analysis of over 159 complaints against Western Union
Western Union consumers have reported over 159 official complaints related to Money was not available when promised. Out of the 159 consumer complaints against Western Union, 6% were disputed by the consumer (i.e. the consumer was not happy with how Western Union responded to their complaint) and 98% were processed in a timely manner. 2% of consumer complaints against Western Union resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Western Union Money transfers money was not available when promised December 18, 2015 - I have had many frustrating experiences with Western Union over the past year ( have never used them until this year ) and this latest experience is what led to filing this complaint. I initiated an international transaction with Western Union on - -, 2015 in which the confirmation email states the money would be available in the receiver 's country on - -, 2015. The receiver went this morning to collect the funds ( - -, 2015 ) at a Western Union office with ID and MTCN number in hand only to be told the money was not available for pick up. I immediately contacted Western Uni... |
Western Union Money transfers money was not available when promised money was not available when promised December 3, 2015 - Hello, I used Western Union ( WU PAY ) service to send money to - for emergency on -/-/-. I call WU on -/-/- to see if they got money from my bank yet and they said due to technical issue so they have not received the money yet. I called my bank company to check if my money has been sent to WU and I was told that money has sent to WU. I called WU pay back and explained to them and was told to call back in 24 to 48 hours to check the status of the money. I called them back daily after the - and until the - I got an email like this : " Your payment was received on -. We sou... |
Western Union Money transfers money was not available when promised money was not available when promised November 23, 2015 - On Friday, - -, I scheduled a money transfer of $450.00 through Western Union ( WU ) to my son in Oregon through the Wupay ( billpay ). On Monday, - -, money was sent by ACH from my bank account to WU. The money as advertised should arrive in 3 days on Wednesday, - -. The money did not arrive so I called WU. They said that they had n't received the money and to wait a few days but in the meantime they would escalate the transfer to research. I called at - Friday, - - about the status and they said it was still not funded but it had been escalated and should just be... |
Western Union Money transfers money was not available when promised money was not available when promised November 2, 2015 - I attempted Western Union money transfer to another country ( - ) using the service they call " WU Pay. '' This is an on-line billpay type transaction which Western Union advertises as allowing for funds to be obtained by receiving party in about 2 days. My account was debited on -/-/15 and as of -/-/15, my father was unable to obtain the funds. Multiple phone calls to Western Union were made with representatives assuring me that it had been cleared and the funds were available but he could not obtain the funds. On other occasions, I was told that there had been a hold on funds ... |
Western Union Money transfers money was not available when promised money was not available when promised October 30, 2015 - Fund transfer was done on - - 2015 and suppose to be delivered to receiver by - - 2015 but till - - fund not received. As per Western Union money delivered to Receiver 's bank and Case - was opened and resolution till today. receiver have to go to the bank every day to check but no fund in the account and receiver 's bank has no record of fund transfer received from Western Union. ... |
Western Union Money transfers money was not available when promised money was not available when promised October 28, 2015 - Money has been sent by Western Union to private party in -. I received information that money can be received in - - WU reps. - women walk for - miles to get it but in - reps told her that is WU system doesnt work. She has to walk back by rough road w/o pavement. ... |
Western Union Money transfers money was not available when promised money was not available when promised October 28, 2015 - This is about Western Union money transfer to another country. I sent a money transfer in - -, 2015 to a relative who is not very mobile and is easily tired. My relative went to the Western Union agent in that country and was told that there was an error. I called up Western Union and was told to cancel the transaction and that the money will be refunded to my bank account and to make another WU transfer. I cancelled the first transaction and made another transfer. For this - transaction dated - -, 2015, my relative was told that there was an error but the agent can not tell wha... |
Western Union Money transfers money was not available when promised September 9, 2015 - - used wester union online services to transfer - $ to my overseas bank account with - bank -. I did the transaction on - - 2015. The money has not reached my bank account in - till now. I have already escalated this issue with Western Union on - - 2015. Since then i have been calling western union customer care and they have always given false status and have been transferring my call to various departments, they have also told me that money will be refunded to my account but have not refunded till now. I have been harrased by there operators for hours during the ca... |
Western Union Money transfers money was not available when promised September 6, 2015 - I sent money thru western union on -/-/15 amounting to $2700.00 for emergency surgery of my sister and was told that the fund will be readily available. My sister tried to get the money on - authorized western union office in the - - such as - and - but was told that the money is not available and they do n't have enough funds asked to come back on -/-/15 which is 5 days after the money was sent, she as also advised by the - agent to leave the claim form without the money being released which sounded kinda fraudulent. I called the customer service here in the US... |
Western Union Money transfers money was not available when promised July 13, 2015 - I sent money through Western Union. It has been over - weeks and money is n't there. WU has simply not helped track the money and keep saying that money has been transferred to the bank, which bank denies. I have now spent number of hours trying to solve this and WU has not offered any resolution and keeps delaying the matter. ... |
Western Union Money transfers money was not available when promised June 27, 2015 - Western Union would not assist me over the phone. I had sent money through their service and there was a technical difficulty - they would not assist. I spent hours on the phone and they kept telling the money was availble - the person trying to collect the money at the other end could not get any help from Western Union. ... |
Western Union Money transfers money was not available when promised June 18, 2015 - I use Western union to send money and I have to constantly call to get money released and I do n't get the issues resolved, one person from the company tells me that I do n't need to call to get it reased but then when I send the money it wo n't get delivered to my famy member unless I call, I get charged for the service and I expect to get it, today was an agent being really unhelpful and rude just making me feel uncomfortable and global sanction and interdiction department wo n't help me. I still get charged and get not the device I 'm paying for. They will not help me resolve the issue, I h... |
Western Union Money transfers money was not available when promised June 16, 2015 - On -, -, 2015 I sent for my mother in - $290.00 by Western Union. On -, -, 2015 my mother could not pick up the money because happened some mistake. So, I called Western Union reported what was going on and they said that in 9 business day they would give me an answer about an investigation on the case that they would do. They took around 3 weeks to give an answer after many attempt mine. On -, -, 2015, after words, they recognize that happened a mistake and they would refund the money for receiver - which was my mom. They gave me a new tracking number, as well. My mothe... |
Western Union Money transfers money was not available when promised June 10, 2015 - I authorized my bank to pay $440.00 to Western Union - WU - on -/-/-. WU received the money from my bank on -/-/- - - -, - - from - to WU for $440.00 ). WU cancelled the transaction on the same day and promised to return my money. Today, 7 days later -! ), after daily phone calls, emails, and chats, they are not willing to comply with such basic rule of any banking ( or for that matter business - institution. If WU had any issue they should have contacted me before cancelling ( they did n't even try ) and, in any case, NOT TO TAKE MY MONEY because th... |
Western Union Money transfers money was not available when promised May 19, 2015 - on -/-/2015 i went to store # - - GA - - - to put on my prepaid card and i was told to pick up the western union phone an i did and the lady proceeded to ask me for my account # an i told her it was a prepaid card i wanted the money to be available the same day she still ask me for acct # ok so when the money wasnt available within a couple of hours i call the western union back an told them that she did n't conduct the transaction correctly an i needed a refund an they told me i had to wait - hr an i been doing that since this happened an still waiting for my money the... |
Western Union Money transfers money was not available when promised April 29, 2015 - I used Western Union direct bank for International money transfer for sending money -. The money was transaction was done on - -, 2015 and they promised that money would be available on receivers account on - -. when I checked the receivers account on - - the money was not deposited. Then I call immediately to the Western Union - Bank money transaction department. they said that the receivers bank was rejecting the transfer and money would be refunded to my account within - business days. I was waiting for patiently those days and still money was not credited to my a... |
Western Union Money transfers money was not available when promised April 24, 2015 - On - - -, 2015 I made an online money transfer through the Western Union website. The MTCN tracking number is -. The receipt for this this transaction ( as well as the webpage ) stated, and I quote, that the funds will be available in receiver 's country - -, 2015 ( may be available sooner ). '' Additionally, the bank and account I used to have the monies debited from informed me that the money was withdrawn and sent to WU on Tuesday - -. On - - -, my bank informed me that WU had the money and even provided me with a trace number '' to provide to WU that the ... |
Western Union Money transfers money was not available when promised April 18, 2015 - On -/-/2025 I send money thru western union ( online ) to recipient in - - -, -. I received SMS & email confirmation that money went thru and available to recipient on - -. But to this moment as i write nobody knows where the money is in - or here! The MTCN - also confirmed money is available but recipient was told by -. in - that there is no money!! I am sick & tired of this! It is indication of incompetence & very poor service! Thank You, - ... |
Western Union Money transfers money was not available when promised April 9, 2015 - I transferred money on -/-/15 by Western Union 's Money in Minutes '' method, which was not made available to the receiver for almost - weeks. I only got a message from Western Union - WU - today - -/-/15 - that the funds are ready for pickup after several complaints to them ( but it is too late as the matter has been overtaken by events ). I have been using WU for over 15 years and have a Gold card ( # - ). I sent $300.00 on -/-/15 to a high school friend - -, - for an urgent medical matter ; the transfer was done via telephone with my debit car... |
Western Union Money transfers money was not available when promised March 31, 2015 - On Saturday -/-/- I went to - at - - -, -, - to send my brother in - money through Western Union. I sent $1000.00 in cash they charged me $86.00 fee for an Immediate transfer, so the money would be available to my brother immediately. My brother went to pick up the money in - with the transaction number that I provided him with and his picture - driver 's license. He was told that the money was on hold '' to come back at a later time. He went back with his US passport as ID and was told that the money was still on hold. On Sunday -/-/2015 he called me... |