Western Union Money Transfers Complaint

Western Union Money transfers department,

International money transfer Money was not available when promised Georgia

on -/-/2015 i went to store # - - GA - - - to put on my prepaid card and i was told to pick up the western union phone an i did and the lady proceeded to ask me for my account # an i told her it was a prepaid card i wanted the money to be available the same day she still ask me for acct # ok so when the money wasnt available within a couple of hours i call the western union back an told them that she did n't conduct the transaction correctly an i needed a refund an they told me i had to wait - hr an i been doing that since this happened an still waiting for my money they told me it would be in my bank on Monday it Tuesday its still not there i call again they told me to wait - more hours please help so angry they have terrible customer service