Western Union Money Transfers Complaint

Western Union Money transfers department,

Domestic (US) money transfer Money was not available when promised Massachusetts

On Saturday -/-/- I went to - at - - -, -, - to send my brother in - money through Western Union. I sent $1000.00 in cash they charged me $86.00 fee for an Immediate transfer, so the money would be available to my brother immediately. My brother went to pick up the money in - with the transaction number that I provided him with and his picture - driver 's license. He was told that the money was on hold '' to come back at a later time. He went back with his US passport as ID and was told that the money was still on hold. On Sunday -/-/2015 he called me to inform me of this problem and I went to The Stop and Shop that I had originally sent the money from and was told that they


was have your brother Fax or email a picture ID to us and our legal department will notify you. I explained to her that this money I had sent so that my brother could have quick access for the care of my dad who is - years old and has - and lives alone in -, -. She told me that Western Union would contact me. My brother emailed Western Union right away a copy of his US Passport on Sunday - '' I waited and waited an heard nothing from Western Union. Today I called their customer service number and was told that they had not received any emails from my brother. I asked my brother to please send me the email which he did right away and I emailed it to them I also faxed it to make sure they receive. Again I asked Western Union when could I expect to get my $1000.00 back plus the fee of $86.00 since they had failed their fiduciary responsibility to the paying customer of make the transaction as agreed. A few minutes ago I receive a short email from Western Union reading that this case had been escalated to higher department and that they would notify me when the investigation '' is completed. No time frame when the money would be return to me. To say the least I am very upset about this issue. I am a - - with the highest credentials and clearance working for the - and a law abiding citizen and for this company to hold my hard earned money which my dad needs is inexcusable. I feel that Western Union has racially profiled my brother and I and this not acceptable. We were born in - and have resided in the US since -/-/- and are American citizens we are being treated as criminals by Western Union and that is very frustrating. I want this embarrasing incident to be put behind us and I want justice for my brother and I. I also want my money to be returned to me by Western Union as soon as possible. Thank you for taking the time to read this complaint. Respectfully submitted, - -, - - - - - -, - -cell number -home number -