Western Union Money Transfers Complaint

International money transfer Money was not available when promised

Western Union Money transfers department,

International money transfer Money was not available when promised Oregon

On - - -, 2015 I made an online money transfer through the Western Union website. The MTCN tracking number is -. The receipt for this this transaction ( as well as the webpage ) stated, and I quote, that the funds will be available in receiver 's country - -, 2015 ( may be available sooner ). '' Additionally, the bank and account I used to have the monies debited from informed me that the money was withdrawn and sent to WU on Tuesday - -. On - - -, my bank informed me that WU had the money and even provided me with a trace number '' to provide to WU that the funds were distributed to them. The issue I now have with Western Union is that they are not scheduled to clear the funds to the recipient in the receiver 's country unit Monday - - at -, one week after the original transfer was made, and two business days past when the receipt they provided me promised the funds to arrive.

Western Union customer in Oregon
Apr 24, 2015

* Source: CFPB Complaint Database

Western Union response to complaint:
Closed with explanation

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