Western Union Money Transfers Complaint

Western Union Money transfers department,

International money transfer Money was not available when promised New Jersey

On -, -, 2015 I sent for my mother in - $290.00 by Western Union. On -, -, 2015 my mother could not pick up the money because happened some mistake. So, I called Western Union reported what was going on and they said that in 9 business day they would give me an answer about an investigation on the case that they would do. They took around 3 weeks to give an answer after many attempt mine. On -, -, 2015, after words, they recognize that happened a mistake and they would refund the money for receiver - which was my mom. They gave me a new tracking number, as well. My mother just went in the bank and the money still not available for pick up! There is more than 30 days that I am trying solve it and they just say that the money is available, when it is n't! Or they say for I just wait more 3 business days!! - WHAT?? ) It looks like they are just gaining time for I loose my rights!!!