Pentagon FCU Mortgage Complaint

Pentagon FCU Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Mississippi

We signed a contract for a home and submitted the contract to Pentagon Federal Credit Union - Penfed -. We were assigned a loan officer, - -, and assigned a closing date of - -. She requested MANY documents for the underwriter, which we returned within only a couple of days. She never confirmed that she received the documents. She did, however, note that she had ordered the appraisal on - -, 2015. The appraisal occurred, but there was an issue with the names on the document. She was given contact information for all parties involved - appraiser, realtor, homeowner 's insurance agent, etc ). She had multiple weeks to get all of her work together. Because I had not heard from her and it was the week of our closing date, I called on Monday, - -. I received no answer, and no response to my voicemail. I called again on Tuesday and received no answer, and no response to my voicemail. On Thursday evening, she calls to say that she is missing signatures on a contract and needs it immediately. We sent it to her within an hour, even though our realtor claims it was sent to her before ( and I believe this because she has continuously lost documents that I have submitted ). Tonight, - nights before closing, she tells me that now that she has the contract, she will have to get an appraisal done, and that I should contact the seller and request a new closing date. I do not want a new closing date, and everyone has done their part to make sure closing happened on time except for her. And if she had answered the phone earlier in the week, or returned a phone call, perhaps we would n't be in this situation.