Pentagon FCU Mortgage Complaint

Conventional fixed mortgage Application, originator, mortgage broker

Pentagon FCU Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Delaware

I have applied for a PenFed mortgage the beginning of - 2015. I have sent all information requested, - times. Had a settlement date and time ( was about there ) my attorney called saying it was cancelled, they did not approve me. Found out they wanted same info again that I sent. I have been patient, but now I was threatened they would terminate my loan application if I do not respond within the next business day with info I gave them and my CPA, he said the papers were sent before. Going on 6 months, they will not talk by phone, only e-mail. Claiming they lost my PERSONAL tax papers!! I feel they are drawing this process out to get me to stop the process and give me a hefty bill.

Pentagon FCU customer in Delaware
Jul 15, 2015

* Source: CFPB Complaint Database

Pentagon FCU response to complaint:
Closed with explanation

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How Pentagon FCU handles Application, originator, mortgage broker complaints

Created with Highcharts 4.2.3Pentagon FCUComplaint HistoryComplaints12/20112/20123/20124/20125/20126/20129/201210/201211/20121/20132/20133/20135/20136/20137/20138/20139/201310/201311/201312/20133/20144/20147/20148/20149/201410/201411/201412/20141/20153/20154/20155/20156/20157/20158/201512/20153/20169/20163/20170123456Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Pentagon FCUApplication, originator, mortgage broker55.7%18.0%16.4%4.9%4.9%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageApplication, originator, mortgage broker2.4%74.6%8.2%5.3%1.1%6.3%1.3%0.8%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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