Review and analysis of over 36 complaints against Carrington Mortgage
Carrington Mortgage consumers have reported over 36 official complaints related to Application, originator, mortgage broker. Out of the 36 consumer complaints against Carrington Mortgage, 19% were disputed by the consumer (i.e. the consumer was not happy with how Carrington Mortgage responded to their complaint) and 97% were processed in a timely manner. 3% of consumer complaints against Carrington Mortgage resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Carrington Mortgage Mortgage application, originator, mortgage broker December 12, 2015 - - - CMS acquired my mortgage from - - - Agent contacted me to discuss FHA Streamline refinance options from - office. - - Moved forward to closing after delivering all paperwork required. Initial signing botched by Notary. Closing rescheduled for -. " Bring to closing '' amount refunded. No other concerns reported. - - Calls start coming in about " why I have n't paid my mortgage '' ( were told we would skip - payment as part of the closing ). Emailed Sr. Loan Officer on - to ask about calls. He responded on - saying it was normal, procedural, and not to worry... |
Carrington Mortgage Mortgage application, originator, mortgage broker November 2, 2015 - The ONLY reason why I have not received an approval on my numerous Loan Modification requests with Carrington is because their attorney, - - told Judge - that Carrington had denied my Loan Modification request and Judge - DID NOT ASK Attorney - to show proof. That same day, I took an e-mail that I had received from Carrington dated - -, - saying that Carrington had a complete package and that they were ready to send my file to Underwriting but Judge - did not allow me to show my written evidence. This evil combination of an Attorney 's lie and the unprofessional be... |
Carrington Mortgage Mortgage application, originator, mortgage broker October 19, 2015 - Carrington Mortgage reported 2 late payments on my credit report for both -/-/2015 and -/-/2015. The property was being rented for the previous 4 years and was sold -/-/2015 leading me to believe the late payment marked for -/-/- was erroneous. I followed the instructions given to me by the mortgage company in resolving this issue but they said they can not give me a phone number for the department that is responsible for resolving this issue. I am now having great difficulty in acquiring a new mortgage for my family. ... |
Carrington Mortgage Mortgage application, originator, mortgage broker September 28, 2015 - I have asked Carrington Mortgage to stop calling me to sell me a refinance of an existing mortgage. They call every 10 days to 2 weeks. Last week ( - or so ) I called customer service directly and asked them to stop with the calls or I would be filing a complaint. Here we are - and I have a message on my machine Update on my account '' with a phone number to call. I WANT THEM TO STOP CALLING ME! My loan is in good status and was sold to them. ... |
Carrington Mortgage Mortgage application, originator, mortgage broker September 24, 2015 - Earlier this year my VA Mortgage was transferred to Carrington Mortgage Services for unknown reasons from - - -. I elected to refinance with Carrington and was assigned to - - ( Loan Officer, Regional Sales Ctr. Inside Carrington Mortgage Services , LLC ) back in - of 2015. The refi had changed from cash-out to streamline throughout the process and after many failed attempts of attempting to get a hold of her and her supervisor ( - ) I elected to start searching elsewhere after several misleadings by Carrington as a whole. For instance, - left a voicemail for me on -... |
Carrington Mortgage Mortgage application, originator, mortgage broker July 8, 2015 - I purchased a my home in -, Arizona in - - through -, - - - making weekly payments with no payments missed. Around - -, I started to receive checks from - - -, when I called them to question these refund checks, they then stated that they bought my loan -. I asked them why the did n't assume my loan, they stated that I was not in their system and that my payments were being posted in an escrow account. B of A stated that because they could not assume my loan that I would have to reapply with them and so I did, with one request, reduce my interest rate to ... |
Carrington Mortgage Mortgage application, originator, mortgage broker June 11, 2015 - My closing date for my mortgage with Carrington Bank was - -. It is now - - 2015. After being told it was clear to close over - weeks ago by my broker, it is still not closed. Every day they keep asking for something else and why was n't this asked - MONTHS ago. I signed the contract on - - and my closing date was supposed to be - -, 2015. My concern is they keep questioning me about my status with my divorce and I was FORCED to file for divorce because of their internal guidelines '' and just on Tuesday I was asked why I was getting a divorce and to explain my r... |
Carrington Mortgage Mortgage application, originator, mortgage broker June 9, 2015 - VA assumable mortgage. Deceased veteran ; surviving elderly spouse with only - income ; out of money and ca n't make payments. Mortgage was current at time of contract. Property under contract with good buyer who requested assumption packet from mortgage company, - - - - - - on - -, 2015. Received assumption packet - -, 2015 and returned completed packet next day. After taking about 4 weeks to review the completed assumption packet and stating that it looked complete and good, - sold the mortgage on - -, 2015 to Carrington Mortgage. - transferred as... |
Carrington Mortgage Mortgage application, originator, mortgage broker May 28, 2015 - I applied for a refinance with cash out in -/-/-. The rate was locked and the loan was to be underwritten by Carrington Mortgage. I paid $450.00 for an appraisal which was performed in ( I believe ) -/-/-. I was told we were near closing on at least - different occasions and was asked to gather all of the final payoff documents. Each time, Carrington would come up with some strange documentation request and the closing would be postponed. Each time I was asked to provide additional documentation, I provided it right away. Again, I would be told we were near to closing/gather the... |