Carrington Mortgage Mortgage Complaint

FHA mortgage Application, originator, mortgage broker

Carrington Mortgage Mortgage department,

FHA mortgage Application, originator, mortgage broker California

I purchased a my home in -, Arizona in - - through -, - - - making weekly payments with no payments missed. Around - -, I started to receive checks from - - -, when I called them to question these refund checks, they then stated that they bought my loan -. I asked them why the did n't assume my loan, they stated that I was not in their system and that my payments were being posted in an escrow account. B of A stated that because they could not assume my loan that I would have to reapply with them and so I did, with one request, reduce my interest rate to something more reasonable. Every month since then, I have refiled as they claimed that they needed either new documentation and or they lost some part of it. In - of -, I discovered that Carrington Mortage now has my loan. I discussed the past problem with a - - -, the gentlemen who called me and he stated that based on the information that he reviewed, he did n't see a problem getting this loan processed. It is now - -, now they claim that


n't accept payment for my loan, has my credit tied up with this single '' mark against me. They have tried to Foreclose on my property - times, all of which they withdrew on the date of sale. This is my retirement home, I make good money, have always been employed and have set aside a years worth of money to clearly prove that I can afford my home. I even gave them a written offer to which they refused. ( very reasonable, I offered them more than the house was worth@3.5 %, 30 year fixed - they ignored it ) I am not sure what else to do and I need help finding resolve to re-establish my loan and have my credit repaired.

Carrington Mortgage customer in California
Jul 08, 2015

* Source: CFPB Complaint Database

Carrington Mortgage response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Carrington MortgageComplaint HistoryComplaints3/20127/201211/20126/20137/201310/201312/20134/20146/20147/20148/20149/201410/20141/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/201501234Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Carrington MortgageApplication, originator, mortgage broker2.8%88.9%2.8%5.6%ClosedClosed with explanationClosed with monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageApplication, originator, mortgage broker0.8%5.3%6.3%1.1%2.4%8.2%74.6%1.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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