Review and analysis of over 63 complaints against Synchrony Financial
Synchrony Financial consumers have reported over 63 official complaints related to Communication tactics. Out of the 63 consumer complaints against Synchrony Financial, 10% were disputed by the consumer (i.e. the consumer was not happy with how Synchrony Financial responded to their complaint) and 100% were processed in a timely manner. 11% of consumer complaints against Synchrony Financial resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 46% resulted in non-monetary compensation.
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SYNCHRONY FINANCIAL Debt collection communication tactics frequent or repeated calls August 24, 2019 - This company continues to send me robots calls and text messages saying they are synchrony bank and I have a debt with ashley furniture. There's nothing in my. Credit report and I've never been there. It's frustrating because they call multiple times a day, and I feel like that's violating my rights. They have been doing this for a couple mo these and its progressing to 3x a day. I can provide the text messages and further calls from my previous phone if needed.... |
SYNCHRONY FINANCIAL Debt collection communication tactics frequent or repeated calls April 12, 2019 - I have been getting calls from synchrony Bank from -/-/2018 until -. They call me at least 5 to 6 times a day and before -. I have answered and told them many many times on many occasions that the person they are calling for does not own this number and to stop calling me. They have refused to stop and continue to call before - and all throughout the day.... |
SYNCHRONY FINANCIAL Debt collection communication tactics frequent or repeated calls December 24, 2017 - Back in 2015, I was taken advantage of emotionally when my dog suffered a - -. I took him to the hospital where I was informed they would only take payment in full, up front, and without letting me use my chosen form of payment. I was directed to - - as my only option and opened a line of credit. After many months of payments on time and at least the minimal amount requested, I had to move across country ( from - to - ) in order to secure new employment. Prior to leaving my house, which was since put up for sale, I paid up front, at least 3 ( $750.00 ) months worth of minim... |
Synchrony Financial Debt collection communication tactics called outside of 8am-9pm March 21, 2017 - - at - I was woke up by a - man claiming to be a Police Officer. He asked if I was -. I told him yes. He then wanted to know if I knew a - or -. I told him I did not. He then said that - or - had my name in his address book and it was important ( leading me to believe the man may be hurt or dead ). I repeated that I did not know him. He then asked if I lived at -? I told him that I did. He thanked me and hung up. I thought it was highly suspicious and as I do n't live in the nicest area of town became frightened he was maybe looking to break in. I then called the num... |
Synchrony Financial Debt collection communication tactics used obscene/profane/abusive language February 15, 2017 - I was speaking to a manager named " - '' he was ok to talk to and when I called to speak with him to pay it off as it was a pay to delete the woman on the other end of the phone who was the " manager '' on duty she told me to go - myself and other prophanity they do not pay to delete. I was promised over a recorded line they would delete this and it would not affect my credit score.... |
Synchrony Financial Debt collection communication tactics frequent or repeated calls February 11, 2017 - The calls come into my phone stated as unknown. When a message is left ( which is not every time ), it is from Synchrony Financial. As an example of call frequency - called 12 times yesterday. In the morning they called 4 times within a single hour. Then approximately once an hour after.... |
Synchrony Financial Debt collection communication tactics threatened to take legal action February 10, 2017 - Continued to call and threatening me calling at different times and stating someone will be waiting on me with legal documentation outside of my home and job... |
Synchrony Financial Debt collection communication tactics frequent or repeated calls February 7, 2017 - CareCredit would call my cellphone, sometimes from - to almost - everynight trying to collect a debt. They would call every hour to every half a hour.... |
Synchrony Financial Debt collection communication tactics called outside of 8am-9pm February 5, 2017 - Calls begin at - and do not stop until around -. They now call from an unknown number back to back to back & leave repeated voice mails after each call... |
Synchrony Financial Debt collection communication tactics frequent or repeated calls January 23, 2017 - I get at least 2-3 calls a day sometimes less than an hour apart... |
Synchrony Financial Debt collection communication tactics called outside of 8am-9pm January 22, 2017 - I owe money on my Sam 's Synchrony Bank Mastercard. I am in a debt management plan with - to help make the payments. I constantly am receiving phone calls at abnormal hours of the week, such as on the weekends and at night time claiming to be collection calls, but then when we pick up the phone, no one answers. So, someone there is stalking us via the telephone.... |
Synchrony Financial Debt collection communication tactics frequent or repeated calls January 21, 2017 - I had signed up with PayPal Smart Connect which was supposed to help keep my bank account safe when making purchases online but was to automatically deduct the amount from my account and " filter '' it through PayPal so the vendor could gain access to my bank. Somewhere along the line the Smart Connect merged with the credit, which I was unaware of. I made a $70.00 purchase, which I had assumed came out of my account already. It was n't until the first payment was late that I received an email notifying me. So I made the first minimum payment late but they threw on a $25.00 late fee. The s... |
Synchrony Financial Debt collection communication tactics used obscene/profane/abusive language January 20, 2017 - - uses abusive language in the way they attempt to collect a debt. They are very aggressive and intimidating in their manner. They need the money NOW and insist on getting your banking information before they send you written acknowledgement of your arrangement. They have REFUSED to send me a written acknowledgement of our arrangement and they said it was due to an " open complaint ''. I stated that my complaint had nothing to do with our arrangement and that I was entitled to file a complaint every time they were nasty to me and I would continue to do so until they changed therir tactics. ... |
Synchrony Financial Debt collection communication tactics threatened to take legal action January 19, 2017 - I incurred debt on a WalMart Mast Card. I have financial difficulties and - - - , - set up 6 months of payments at $150.00 per moth for 48 months. They made me do this via automatic withdrawal from my bank account. I have to re-set this up every 6 months with new check numbers. Last month they took the $150.00 with chk # -. Then 3 days later they took another $150.00 without my permission from WalMart ACH online. I repeat, I did not do anything online. I called my bank and filled out a form and I got my $150.00 back. Now for this months payment on -/-/- they took ou... |
Synchrony Financial Debt collection communication tactics frequent or repeated calls January 19, 2017 - short of cash paying vet bill in - 2016, they offered a credit card from CareCredit/Synchrony Bank. HOWEVER, I had to charge an extra $200.00 on the card for absolutely no services rendered to me. A few days later, still very upset over the rediculous charge fee, I withdrew funds from my savings account and had a bank check sent directly to the vet - not the credit card company. The check arrived at the vet 's on - -, 2016. A couple of weeks ago I started getting phone calls - daily - sometimes four times a day from CareCredit. I have not answered except for the first time, which tu... |
Synchrony Financial Debt collection communication tactics frequent or repeated calls January 9, 2017 - Calling back to back within the same hour from blocked/unknown number... |
Synchrony Financial Debt collection communication tactics frequent or repeated calls December 30, 2016 - ive asked to please stop calling that i am working with a company for debt relief but they constantly do not stop, they start as early as - and some times nearly - even on sundays... |
Synchrony Financial Debt collection communication tactics called outside of 8am-9pm December 28, 2016 - Lowe 's ( Synchrony is the what comes up on the caller ID ) has called at least daily since we were just 4 days late with our payment. They call during the day but also between - at night! We have a young family and this is incredibly disruptive. We are aware we are late with this payment and I told them we would pay as soon as my paycheck is in, which is this week, but they have not stopped. We have now had the phone off the hook for the past few days because it 's gotten so bad!... |
Synchrony Financial Debt collection communication tactics frequent or repeated calls December 23, 2016 - I have been receiving numerous calls from Synchrony Bank from - - to - -. They are calling 20 plus times a day. I have repeatedly asked them to stop calling and have explained to them that I will pay them when I have money. I have asked for a cease and desist notification to be put on the account under my social security number and they stated that they will notate the account and then 5 minutes later they call back. I have advised them that the account should be notated and that they need to stop calling.... |
Synchrony Financial Debt collection communication tactics frequent or repeated calls December 17, 2016 - CONSTANT PHONE CALLS ARE BEING MADE TO THIS NUMBER WHICH IS MY FAMILIES NUMBER NOT MINE. I HAVE TOLD THEM TO STOP NUMEROUS TIMES AND THEY CONTINUE TO KEEP CALLING. THEY ALSO CALL MY PHONE NON STOP... |
Synchrony Financial Debt collection communication tactics called after sent written cease of comm December 14, 2016 - Our firm, - - , - has sent to Synchrony Bank, d/b/a Old Navy Visa, on behalf of our client, the appropriate Cease and Desist letter and POA. The bank has confirmed receipt of the POA and CAD letter on - -, 2016 and continue to contact our client up to 7 times a day, since - 2016 to current.... |
Synchrony Financial Debt collection communication tactics frequent or repeated calls December 7, 2016 - 65 phone calls in the last 21 days ... from Synchrony Bank/Care Credit for a bill that is one month past due. I e-mailed them as soon as I knew it would be past due and told them I would pay today -.... |
Synchrony Financial Debt collection communication tactics frequent or repeated calls November 26, 2016 - I legitimately owe Walmart MasterCard ( Synchrony Bank ) money. But I have told them many times on the phone that I ca n't make my payments so I will be consolidating all of the credit cards I owe together for one monthly payment that will be distributed each month to all the credit cards I owe through my debt management plan that I 'm on. Yet, this number continues calling me day and night! They call in excess OVER 15 times a day, some calls are before - and well after -, I 've gotten calls at - before. It 's gotten ridiculous, my phone rings all the time and I know it 's them.... |
Synchrony Financial Debt collection communication tactics frequent or repeated calls November 20, 2016 - Synchrony Bank, a debt collector for my Amazon.com Store card, initates calls outside of the - - - time frame, specifically on the weekends. I receive called on the weekends. I receive 4-5 calls daily.... |
Synchrony Financial Debt collection communication tactics frequent or repeated calls November 17, 2016 - They call close to 8 times per day after missing - payment.... |
Synchrony Financial Debt collection communication tactics frequent or repeated calls November 11, 2016 - Synchrony bank has called me 7 times in one day, for more than one day. I am less than a month behind on ONE payment. This is harassment and is unacceptable.... |
Synchrony Financial Debt collection communication tactics frequent or repeated calls October 29, 2016 - I currently have a part time job and unable to pay for my debt that 's been sent to collections. Spoke about a payment plan I also can not commit based on my income. It 's frustrating to know how the government deferred my student loans based on my income but this company can not do the same. I addressed I do NOT wish to abandon my financial responsibilities, but with their repeated calls everyday ( 4 times average calls throughout the day ), they expect me to already have a new job when In fact I 'm still looking for a full time job.... |
Synchrony Financial Debt collection communication tactics frequent or repeated calls October 27, 2016 - - - calls my spouse 's phone repeatedly and continuously using various different phone numbers. In fact, my spouse has 20 different phone numbers now in her phone as a " contact '' for - -. Just today, they have called 3 times in 3 hours between - - -.... |
Synchrony Financial Debt collection communication tactics frequent or repeated calls October 12, 2016 - Constantly calling regarding an account I have n't been contacted about since I closed the account. Saying I still owe money and when I asked for a copy of the bill, refused to send it multiple times and then it finally came in the mail. This is a bill from over 4 years ago that I know I had paid and closed after looking over the information. The calls stopped for about a month until today when the supervisor was getting very hostile and basically stating in simpler terms that I 'm being lazy and not wanting to pay the bill all because I 'm not giving them my card information over the phone co... |
Synchrony Financial Debt collection communication tactics frequent or repeated calls September 11, 2016 - received - calls within 2 hours on -/-/2016,4 calls on -/-/2016 where I talked to a rep that insisted I make payment even after I explained to him in detail 3 times that no funds are available until after -/-/2016 and to please stop blowing up my phone. so I received - calls on -/-/2016, - calls -/-/2016, - calls on -/-/2016 and - calls with a real voicemail so far on -/-/2016. other calls also had voicemail but only *dead air*. clearly the company is either not keeping records of their customer contacts or they just do n't care about FDCPA. the company is a ban... |
Synchrony Financial Debt collection communication tactics frequent or repeated calls September 6, 2016 - I am getting repeated calls from Synchrony Bank ( SP?, phone number - ), regarding an Amazon store card. I do not have any Amazon credit card, I believe the calls are meant for the last person to have my phone number ( I often get calls meant for this person ). The calls from Synchrony are automated, and if I answer, tell me to call them back. When I call their number ( - ) I get an automated system that is only to verify my acct. information ( which I do not have, since I do n't have an account ). After several minutes ( 2-3 ) of failing to verify my ( non-existent ) account information... |
Synchrony Financial Debt collection communication tactics frequent or repeated calls September 5, 2016 - I am currently in a debt consolation program and this company has repeatedly called my home over ten times daily. There should be a limited amount of calls a collector is allowed to call anyone daily.... |
Synchrony Financial Debt collection communication tactics threatened to take legal action September 2, 2016 - I called your agency to inquire about possible payment plans and settlements available to me in regards to the unpaid debt. I was very professional and I explained my situation to the agent as to the reason why I had not paid the bill. The agency started off professional but the changed once I started asking additional questions about possible payment arrangement/settlements. When I did n't agree to what she was saying she started to get very forceful and aggressive trying to bully me into making a payment. I let her know that I was a - and that I know we could make other arrangements ins... |
Synchrony Financial Debt collection communication tactics threatened to take legal action August 18, 2016 - - - - - - - - - - il - - encourages questionable practices from debt collectors because they get - for each claim whether it is true or not. they have questionable practices and my attorney - combs goodwin stated that since this was already registered on my credit report as a judgement they can not take the case. Gap - - employed - - who constaly called at odd hours and threatned to put a lien on my house when I paid -. IT is documented that I paid and noone wants to provide my statements! Gap - - Bank or this - -. The judge did... |
Synchrony Financial Debt collection communication tactics frequent or repeated calls August 17, 2016 - I have been contacted by - - for a debt I owe to Synchrony Bank. On - -, 2016 they contacted me six times from a different number each time. I will list the numbers below and the times that they called. At - I was able to take the call and spoke with a representative. I asked her if they have mailed a letter for debt verification. She stated that they e-mailed me, I advised that I have never received an e-mail in my inbox nor my junk mail. I advised her that they are supposed to mail a letter and they are not supposed to be contacting me on my cell phone but my home phone. Also,... |
Synchrony Financial Debt collection communication tactics frequent or repeated calls August 3, 2016 - Each day they call over 5 times a day, today - - with Synchrony Bank has repeatedly hammered my phone. I have phone records of each attempt made. Not only have they harassed they have went above and beyond the fair debt collection practice.... |
Synchrony Financial Debt collection communication tactics frequent or repeated calls July 21, 2016 - I keep getting calls on my cell phone while I 'm at work from Synchrony Bank in regards to my Walmart credit card account. I - 6 days/week and I 've told them to stop calling me while I 'm at work. I told them when the best time to call me, but they still keep calling and I have no time for this while -. I told them that if they kept it up I was going to file a complaint. I know this is a violation of my rights and they should be told to stop.... |
Synchrony Financial Debt collection communication tactics frequent or repeated calls July 20, 2016 - Creditor contacting a number which their client no longer currently lives.... |
Synchrony Financial Debt collection communication tactics frequent or repeated calls July 7, 2016 - I have asked for validation and verification on several occasions and these individuals have not been able to validate and verify pursuant to 15USC1692g, and 15USC1681. This DEBT COLLECTOR - or any of their constituents have not been able to give me anything that substantiates information I have asked for. So this DEBT has sufficiently been disputed. This DEBT COLLECTOR - has sent dunning letters saying I owe them money because they bought this from some other individual. These individuals have put entries into my personal credit reports and they have been successfully disputed but they... |
Synchrony Financial Debt collection communication tactics frequent or repeated calls June 25, 2016 - Receive more than 6 calls every day back to back starting at - from multiple numbers... |
Synchrony Financial Debt collection communication tactics frequent or repeated calls June 18, 2016 - I 'm getting repeated calls from Synchrony Financial. I am only a month behind in payments and intend to make my account current this month. I am receiving up to - calls every day including nights and weekends. I just want them to stop harassing me. ... |
Synchrony Financial Debt collection communication tactics called after sent written cease of comm June 16, 2016 - This organization claims that they do not have written authorization to cease communications other than in writing. I will again send this information to them however, the representative said that she will continue to call until I provide banking information which will allow them to automatically withdraw funds from my account each month. I will mail the agreed payments to them however, she stated that is not good enough and she will continue to call because they do n't consider it an arrangement or agreement unless they can automatically withdraw payments from my account. ... |
Synchrony Financial Debt collection communication tactics frequent or repeated calls June 12, 2016 - The company is calling before - CST concerning, a past due payment that is not 30 days old. The company called on Sunday concerning the same payment, which was -/-/2016, this has gone to far. During the conversation the representative was demanding payment. ... |
Synchrony Financial Debt collection communication tactics frequent or repeated calls June 11, 2016 - Called 16 times in 4 day period after told not to call. ... |
Synchrony Financial Debt collection communication tactics frequent or repeated calls June 8, 2016 - I am receiving multiple phone calls a day from Synchrony bank. They are using a couple of different phone numbers : -, -, -, -, and -. Some of these calls are coming only minutes apart, others are coming almost every hour. Here are a few examples. On -/-/16 I received calls at : -. On - I received calls at : -. This morning I received two calls almost back to back at -. and - I have spoken to them regarding the debt and trying to work out an arrangement, but they are not very willing to work with me and my situation at the moment. I have asked them to stop t... |
Synchrony Financial Debt collection communication tactics called after sent written cease of comm June 8, 2016 - I recently disputed a very old account that showed up on my credit report. A collection agency apparently got my cell phone number from that dispute and began calling me regularly demanding payment for an old Wal-mart account. I told them that I was only interested in paying the debt if it would be completely removed from my credit report. The representative said they were not able to do that, so I asked that she designate my telephone number do not contact. She said that I would have to submit a do not contact request in writing, but she would not give me the address of the business she was c... |
Synchrony Financial Debt collection communication tactics frequent or repeated calls June 2, 2016 - i am getting 14-20 calls daily on my cell phone, i have asked several times not to call during my work hours. the calls are sometime - minutes apart. ... |
Synchrony Financial Debt collection communication tactics frequent or repeated calls May 29, 2016 - i had - with no income coming in i fell behind. I explain this each and every time i 'm contacted. I could n't make the agreed scheduled amount so i send what i can get from family and friends. That 's when the calls started coming daily up to 6 times a day starting from - until - - including weekends. I know i owe this debt and looking for work as the Doctor recently released me back to duty with limitations so it 's hard trying to find work with limits. But i am trying. ... |