Review and analysis of over 320 complaints against Santander Consumer USA
Santander Consumer USA consumers have reported over 320 official complaints related to Problems when you are unable to pay. Out of the 320 consumer complaints against Santander Consumer USA, 34% were disputed by the consumer (i.e. the consumer was not happy with how Santander Consumer USA responded to their complaint) and 100% were processed in a timely manner. 1% of consumer complaints against Santander Consumer USA resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 2% resulted in non-monetary compensation.
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Santander Consumer USA Consumer Loan problems when you are unable to pay December 16, 2015 - - -, 2015 around - ET someone rings the door bell. My wife, - -, turns on the porch light and asked our son ( who is - years old ) to put the dogs up ( we have - - pound - and a - -. We live on - acres in the county and rely upon them to secure our home and property. A " Beware of Dog '' sign is prominently displayed visible from the street along with a " No Trespassing '' sign. People know to call us before they come to our home so the dogs can be put up ). After the dogs were put up, my wife walked to the door and opened the door, keeping the full-length g... |
Santander Consumer USA Consumer Loan problems when you are unable to pay December 14, 2015 - Co signed a loan for an individual in - customer then defaulted and the car was auctioned then I settled in - with this company Santander for - and they have not applied the - to the account and now I am being harassed and the account is reflecting on my credit. This original debtor is deceased as of - - and I have sent them the proof of the payments I have made to them. The deceased individual estate should have taken care of all debts what can I do? ... |
Santander Consumer USA Consumer Loan problems when you are unable to pay problems when you are unable to pay December 3, 2015 - Santander consumer has been ripping me off!!!! I have been sending payments for months and my loan is still at the same amount it was when I first got the loan. And I 'm getting extra charges for literally nothing ... |
Santander Consumer USA Consumer Loan problems when you are unable to pay problems when you are unable to pay November 25, 2015 - Hello, I had a loan with RoadLoans in -/-/-, repoed in -/-/-. RoadLoans was bought by Santander in -/-/-. I filed bankruptcy - discharged in -/-/-. Case # -. RoadLoans and Santander is part of my filing. RoadLoans and Santander take turns appearing in my credit reports as late payments. I have called them. I sent a certified letter telling them to stop and comply with a federal order. I am applying for a FHA ( possible USDA ) loan. I have to write a letter explaining my late payments with my student loan and bankruptcy. Apparently RoadLoans/Santander appeared agai... |
Santander Consumer USA Consumer Loan problems when you are unable to pay problems when you are unable to pay November 23, 2015 - I had an auto loan with Santander. I was unable to continue the - a monthfor the car, after three years, I voluntarily surrendered the vehicle in 2012. Santander has now placed a negative report on my credit saying I owe - ... |
Santander Consumer USA Consumer Loan problems when you are unable to pay problems when you are unable to pay November 21, 2015 - In - 2015 I contacted Santander Consumer to review my vehicle loan account and describe my temporary financial hardship. Santander told me that they would defer my - and - payments until the end of the loan, and that my next payment would be due on - -, 2015. However, this morning ( - -, 2015 ) they repossessed my vehicle without warning, leaving me unable to work to generate any income. ... |
Santander Consumer USA Consumer Loan problems when you are unable to pay problems when you are unable to pay November 17, 2015 - I am a co-borrower on a car loan though Santander USA. I have had this loan for 2 years and recently lost my job. The car was repossessed in - of 2015. I did not receive any information regarding the repo, and had to call to get the information on where the car was taken to. One day after the repo it was transferred to the auction house. My property was removed from the vehicle and I had to pay $75.00 to get that, then I had to pay another $150.00 to get the car back. On top of these fees, Santander charged me another $300.00 for repo fees. Upon finding out about the repossession, I m... |
Santander Consumer USA Consumer Loan problems when you are unable to pay problems when you are unable to pay November 2, 2015 - I cosigned a car loan for my sister and due to lack of payments ; I ended up calling the finance company, which was - bank to repossess the car. Couple to few months later, I received a letter from the bank stating that they sold the car and it was sold for $4000.00. From that point, I requested documentation that proved that the car was actually sold for what it was sold for. The car was a - - -, limited edition. All I received from - was an itemized list ; I strongly believe that the car was worth more than what the bank claimed it was sold for. I know a creditor may have t... |
Santander Consumer USA Consumer Loan problems when you are unable to pay problems when you are unable to pay November 2, 2015 - Auto loan through Santander Consumer USA. Loan # - vehicle VIN # - Subaru vehicle. We arranged for the vehicle to be voluntary repossessed by the lender -/-/-. After repossession we received a - -/-/- in the amount of $5100.00 added to our -/-/- income reason as " cancellation of debt ''. This amount was added to our -/-/- income and we have paid additional tax to the IRS for this. Recently we received a form - -/-/- for an additional amount of $4400.00 being added to our -/-/- income reason " cancellation of debt '' FOR THE SAME LOAN AND THE SAME... |
Santander Consumer USA Consumer Loan problems when you are unable to pay problems when you are unable to pay October 30, 2015 - I opened a loan with Santander -/-/- and was financed - at 16.99 % interest rate on my loan for 72 months which should equate to $26000.00 in finance charges equaling a monthly payment of $370.00 and I have been paying $370.00. I made my payments accordingly over the next 4 years. I tried refinancing my loan in -/-/- as well a trade in my vehicle around the same time. Come to find out I was severely upside down and no one would finance me a new loan with my vehicle as a trade or refinance because my debt owed was to high. At that time I allowed my vehicle to repossessed due ... |
Santander Consumer USA Consumer Loan problems when you are unable to pay October 29, 2015 - In - of 2015 I went to a local - dealership to purchase a used car. I was offered a - Nissan Versa, sticker price was listed at $ -. I signed a sales agreement and put $2000.00 down. The dealership told me they would negotiate my loan, I advised I wanted it to go through my credit union, but they said it would most likely go through " someone else ''. I was allowed to drive off the lot and was told my first payment of $270.00 would be due - -, and to be on the lookout for my loan contract in the mail. -/-/- goes by and I received nothing in the mail. -/-/- I beg... |
Santander Consumer USA Consumer Loan problems when you are unable to pay problems when you are unable to pay October 22, 2015 - -/-/-CFPB, When trying to buy my first home I was denied by USDA for the reason of a charge off and closed account by Santander Consumer USA. Years ago I thought my mother and I had paid off our car loan of $24000.00 with Santander Consumer USA but according to - we still owed $6700.00 in late charges and interest. At the time my mother and I were confused how this could be but still wanted to work with Santander Consumer USA and pay what we owed. We asked Santander if we could make payment arrangements and was told by Santander Consumer USA that the loan had reached its term and ... |
Santander Consumer USA Consumer Loan problems when you are unable to pay problems when you are unable to pay October 21, 2015 - The car was given back and it was a recall on the car and i should n't have to pay $3000.00 for a car i do n't have or be responsible for the car. The company has the car back, i tried to make an agreement to see what was my options with this car and there was none at all .try to get help or can we get a hold on it, the refused.The engine beauty cover detach from the engine and come in contact with the catalytic converter.Also there was an hidden fee from the car dealer i was told my car note was suppose to be lower. ... |
Santander Consumer USA Consumer Loan problems when you are unable to pay problems when you are unable to pay October 18, 2015 - I had a car loan with Santander Consumer USA. After paying for many years we requested the company repossess the vehicle. This was -/-/-. At a later date we received a -/-/- - adding $5100.00 to our -/-/- income due to the amount of the loan adjusted off. Last month I received a -/-/- - for the SAME LOAN adding an additional $4400.00 to my -/-/- income for the SAME REASON FOR THE SAME LOAN. I do n't think I should be charged twice for the same loan charge/write off!!!! ... |
Santander Consumer USA Consumer loan problems when you are unable to pay October 15, 2015 - I purchased a car for my then husband in - - that was financed through Santander. In - - when our divorced was finalized, our divorce decree stated he was responsible for all payments on the vehicle. This was forwarded to Santander who stated they could not honor the divorce decree and the loan was still my responsibility. My ex husband continued to make payments sporadically then decided he no longer wanted the car. I tried to continue the payments on them but just could not financially afford to. The vehicle was voluntarily surrendered to Santander in - -. They have sold th... |
Santander Consumer USA Consumer loan problems when you are unable to pay October 13, 2015 - Santander Consumer USA- Financed me and my mom as a co signer. I had the car for about a year and got into a car accident, the tow truck driver that tow my car stole my car and took it to a scrap medal place and got $500.00 for the car. He texted me it. Santander knew what was going on because they even had to get their lawyers involved because they could n't get the car back from this tow truck driver. Now They have try to stick me with a repo for something me and my mother had nothing to do with. I am a single mom with - kids and unable to get a car because of this. Santander is very un... |
Santander Consumer USA Consumer loan problems when you are unable to pay October 6, 2015 - My complaint is against Santander who I have my auto loan with.. Reason I am filing a complaint is that I have been paying my car note for almost 3 years and my balance on my car has not gone down, and it 's all going to interest, because Santander has a very high interest rate that they charge their customers. This interest rate is ridiculous!!! And on top of that they do not offer refinancing to get a lower payment, and it 's hard to find a Bank that will want to refinance because my balance is still so high with Santander. I feel they should help consumers who want to keep their cars buy of... |
Santander Consumer USA Consumer loan problems when you are unable to pay October 5, 2015 - I received a threatening letter in the mail stating that if I do n't pay $1300.00 by - / - / 2015 they are going to take repossession of my vehicle. After I have made - car payments and they know I 'm out of work from giving birth to my son. ... |
Santander Consumer USA Consumer loan problems when you are unable to pay September 22, 2015 - Ive been a Santander account holder for a little over a year now and Ive had some hard times come and I ask the company for a payment deferment and they tell me my account is in excellent standing that I should n't have an issue being approved. So I wait the 2weeks they told me it would take for a Manager '' to decide my approval and I never receive a call or email, so I take it upon myself and call them. They then tell me I was denied because I was not past due atleast 10 days or more. I do n't think its right to accrue late charges and interest for every day after the 10 day grace period th... |
Santander Consumer USA Consumer loan problems when you are unable to pay September 20, 2015 - Santander USA refused to accept my payments for the months of -, -, - and - then in - they wrongfully repoed my car and i also asked them over the phone if i can give them - $ they said it has to be - $ or more which i found out they cant do that. then i got a letter saying they wont speak to me over the phone at all. i tried going online to see if i can make a payment and it says my username and password is wrong when it wasnt. this company is playing games ... |
Santander Consumer USA Consumer loan problems when you are unable to pay September 17, 2015 - Today I received an alert from my Credit Union stating that they had just paid a ACH Debit for Santander $560.00. I was outraged due to the fact that I did n't authorize Santander to debit my account for anything and also I no longer own the car that I had. The repossesed the vehicle in - 2013. Shocked so I called up Santander and asked them why did they debit my account this money and they claimed they had no idea what I was speaking about and they have had no payment options for me set up. Well somebody within that company did something. I looked on the back of the check and it states ... |
Santander Consumer USA Consumer loan problems when you are unable to pay September 16, 2015 - I 'm trying to get a refinance on my car loan. I 've had it for 2 years, and they wo n't lower the payment. They keep sending me threatening letters and wo n't help me. I need my vehicle and have been struggling with the high payment. I need to get in lowered. ... |
Santander Consumer USA Consumer loan problems when you are unable to pay September 16, 2015 - I entered a contract with an un named bank when i purchased my 2008 Hyundai Santa Fe. I purchased the automobile at a cost around - The loan then was purchased by Santander without notice until my first bill was recieved. In this time i was going through a very bad divorce and became late with payments. There were also times that I had my vehicle repossessed. I would always pay to get things caught up and tried to make timely payments. Now that i am back on my feet and can make larger payments i have found that I am receiving accrued interest daily and a large amount of unpaid fees and char... |
Santander Consumer USA Consumer loan problems when you are unable to pay September 12, 2015 - On - -, 2015, my car was repossessed due to non payment. During the repossession - - the tow truck driver hit several cars with my car. My cousin witness the event and called me. I then called the lean holder ( Santunder ). They told me how much it would cost to get my car reinstated and gave me the number for -. I called - and they gave me the tow company 's number - ( - ). - from - told me that my car was involve in an accident but not to worry because as it stands my car is repossessed. I told him I would get it out in about 2 or 3 days. He told me to handle wh... |
Santander Consumer USA Consumer loan problems when you are unable to pay September 9, 2015 - i received a reply from HSBC on case # -, here is my loan # i had with them -, they didnt have enough information to process my loan, yet i called and was given my own account # hmmmmm. I PAID this loan off, it was NOT transferred. Also they show my last payment late -/-/- when loan was paid, my last late payment -/-/-. ... |
Santander Consumer USA Consumer loan problems when you are unable to pay July 6, 2015 - Case number : -Chrysler Capital. Office of the President. Chrysler Capital at this time I have not been mailed any paperwork to pay of my car. I would be willing to pay off the car if damages from the repo was deducted. Please send me some paperwork for payoff. I have not been sent any paperwork for payoff. For fear of late night repo chases and repo men calling my friends and family at home and work and the safety of my family and others. I am willing to accept a settlement offer for the payoff of the car. Please send me some paperwork or forward to collections. - - - - - -... |
Santander Consumer USA Consumer loan problems when you are unable to pay July 3, 2015 - miss lead by sells rep during time of purchased vehicle in which ; car was never inspected/ warranty as stated claim by sell rep ; car will not past state inspection for past -, inoperable/ unsafe to drive, excessive cost of repairs $ -, predatory lending with excessive interest rate - ... |
Santander Consumer USA Consumer loan problems when you are unable to pay July 3, 2015 - I have fallen behind on my car payments. I have not avoided talking to the lender. They are continuously harrassing us for money. Within an hour of setting up an arrangement on the account i recieved another call wanting me to pay them. This - individual had no idea of the arrangement. At this point I verbally instructed them to cease and decist all calls. Then, my vehicle went into repossession and they started calling again anyways. I was told that if i payed - immediately and - again within - days, we would be fine. I paid the - and spelled out my intent to pay the remaining ... |
Santander Consumer USA Consumer loan problems when you are unable to pay June 15, 2015 - Santander has been charging me unreasonable amounts of interest when a payment is late, to the tune on $300.00 per month. I was not informed of this practice at signing, or ever after, until I noticed my loan had not decreased - dollar in 6 months. Also, their obscene 24.99 % rate is undue hardship on me. I believe that - and Santander have an inside deal which has - steer consumers toward these bad loans, because they know in the end they will just have the same car on their lot to resell. Santander is disguising outrageous late fees within simple '' interest, and it is unfair and... |
Santander Consumer USA Consumer loan problems when you are unable to pay June 15, 2015 - I financed a vehicle in - - from a company in - County California called my car agent. It was a buy here/ pay here deal where I made my payments directly to the company due to my credit score. I had the car for over a year and made all my payments on time. I ended up losing my job in - of - and my unemployment benefits ran out later in the year so I was unable to pay my car payment and still without a job. By that time the company had changed their financing to a company called drive it financial services. So when I surrendered my vehicle it was a repo and the company started tr... |
Santander Consumer USA Consumer loan problems when you are unable to pay May 26, 2015 - I have contacted Santander USA regarding surrendering my automobile. What I receive instead is harassing calls ever since. The calls have gone to my employer even though I have spoken to them daily about picking up the automobile. ... |
Santander Consumer USA Consumer loan problems when you are unable to pay May 19, 2015 - The vehicle was surrendered as agreed upon by santander and myself. They are reporting it as a repossession. They have refused to correct this and have stated that they do not need too even though it was on a recorded line. I have asked them to change it and adjust the costs and they refused. ... |
Santander Consumer USA Consumer loan problems when you are unable to pay May 19, 2015 - In - 2008 I purchased a car that was finance with Santander Consumer I was making monthly payments until my bank account was compromised and I fell behind in my payments. I notify Santander, it took the bank some time to replace my funds in my account. Santander stated they was going to place me in collections, when the bank did replace my funds, again I notify Santander and informed them I was ready to pay all payment in the rear. Santander stated if I pay the total balance they would not put any derogatory information on my credit report. I kept my promise and paid them of, f but Santande... |
Santander Consumer USA Consumer loan problems when you are unable to pay May 15, 2015 - I had a car loan with Santander that default back around - 2011 and the car was repossessed. Santander is claiming the the car was damage but the time they saying it was damage it was n't in my possession. The damages that they said I cause to the car cause for the value of the car to be less then what it should have been and they was n't able to profit from it to the point the they break even and I do n't own any money and also its affecting my insurance rating. when the company they hired to repossess the car it was at - and my car was park in the driveway behind my mother car and they... |
Santander Consumer USA Consumer loan problems when you are unable to pay May 7, 2015 - We purchased a car that was financed through Santander USA in -. After having years of financial issues, we filed a chapter - bankruptcy in - -. In the filing we included - cars that were financed by Santander USA and our payments made to the courts were solely for the - cars. In - -, we requested that our bankruptcy be cancelled. Prior to the cancellation, we contacted Santander USA stating that we wanted to keep our cars. We dropped the bankruptcy only to find our payments that were made only covered a percentage of the monthly payments and we were now far behind. San... |
Santander Consumer USA Consumer loan problems when you are unable to pay May 6, 2015 - ON - - 2015 MY CAR WAS REPO BY SANTANDER CONSUMER. THE REPO GUYS BROKE THE LAW FALSE IMPRISONMENT BY BLOCKING ME IN AND PUTTING A WHEEL LOCK ON MY CAR WHILE I WAS ATTMEPTING TO DRIVE CAUSING BREACH OF THE PEACE. THE REPO GUYS FORCED ME TO GIVE THEM MY CAR KEY. THEY DID NOT SHOW ME ANY PAPER WORK. THEY CANE ON PROPERTY THAT WAS CLEARLY POSTED NO TRESSPASSING.. ... |
Santander Consumer USA Consumer loan problems when you are unable to pay May 3, 2015 - Santander Consumer USA reported a repossession on my credit report which has cause my nothing but tramua. I was not able to get financial for my son college education, loans for my - degree and etc. The vehicle is in my position after making nessary arrangement Santander. I called Santander to discuss this situtation and was told, it is legal for them to report repossession on your credit report even if you receive the vehicle back '' .. The definition of repossession is the term used to denote a financial institution taking back an object that was either used as collateral or rental or le... |
Santander Consumer USA Consumer loan problems when you are unable to pay April 23, 2015 - I financed a vehicle through Crysler Capital and -. When I financed the vehicle I went thru hard time and in my first location i could n't find car I need it was so so but the finance percentage was 12 % when my first vehicle was finances with 1.9 %!!! So I changed my mind because vehicle did n't match my requirements, and I went to another place where I found what I need, my offered Percentage there was higher 18 %!!! I asked if I can pay off right away, they told me yes. That what happened. Crysler Capital sent me Thank you for financing your bla bla and then I got a Title ( Clean Title )... |
Santander Consumer USA Consumer loan problems when you are unable to pay April 15, 2015 - Santander Consumer keeps calling me at work. I have informed them over a year ago to note the account that my employer prohibits these calls and I could lose my job if they keep this up. I have also informed them that unfortunately I can not keep the vehicle due to - wage garnishments. - from the federal government for student loans and - from the state of California for back taxes. I have asked them If I can return the vehicle for a voluntary repossession. They are not listening to me and keep asking for payment, they said they will not come get the vehicle. They have called me - ... |
Santander Consumer USA Consumer loan problems when you are unable to pay April 7, 2015 - 24 % interest rate high pmts refuses to help when i try and talk to someone refuses to allow me to speak with collections calls - or more times a day when asked to stop very rude and demanding money has repo order on car even after i pay whst i can ... |
Santander Consumer USA Consumer loan problems when you are unable to pay April 1, 2015 - Santander came today to Reposes my - after months of trying to renegotiate my 37 % predatory loan now they want to Reposes my - i need help so i want the - banks mortgage relief center and his team of law firms to audit the car loan and see if it hassecuritized in - of those Asset backed securities ... |
Santander Consumer USA Consumer loan problems when you are unable to pay April 1, 2015 - In - I purchased a-/-/- dodge ram truck, at the time we lived in - -. I was financially stable to make my payments, in - - my daughter gave - to - in - - they were 3 months early, they were in -.my wife and I had to move to - - to help take care of our other grandsons who were - and - my daughter had to stay -. well I took a job with a guy and he paid me fine to start and then he did n't and I had to call Chrysler and surrender my truck in - - ... |
Santander Consumer USA Consumer loan problems when you are unable to pay March 31, 2015 - Hello. Santander Consumer USA has placed an auto repossession on my credit reports which I disputed with the - credit reporting agencies ( -, -, - ), but they claim that they have verified this information with Santander. The credit reporting agencies gave me the name and address of the creditor that they supposedly used to verify this information and directed me to them. On - -, 2015, I mailed a dispute letter directly to Santander at the address given to me by the credit reporting agencies. I sent the letter via certified - with a return receipt. The - confirmed that ... |