Santander Consumer USA Consumer Loan Complaint

Santander Consumer USA Consumer loan department,

Vehicle loan Problems when you are unable to pay Georgia

We purchased a car that was financed through Santander USA in -. After having years of financial issues, we filed a chapter - bankruptcy in - -. In the filing we included - cars that were financed by Santander USA and our payments made to the courts were solely for the - cars. In - -, we requested that our bankruptcy be cancelled. Prior to the cancellation, we contacted Santander USA stating that we wanted to keep our cars. We dropped the bankruptcy only to find our payments that were made only covered a percentage of the monthly payments and we were now far behind. Santander USA proceeded to call our neighbors, who were not listed on any documents as contacts. We requested deferments, starting making payments only to notice the payments and then requested a resolution to why Santander was calling random people and telling them they were trying to reach us. This was highly embarrassing and consulted legal advice. We never heard back from anyone in management and continued to try payments to catch up. In my research of our account, I noticed that all of the payments to the - - were going towards interest. I called


could rectify our concerns. I made the last payment in - and waited for someone to call us back. While they continued to call repeatedly, not - call was from a manager. We received several calls for another loan holder. On - -, I received a call from Santander USA and again, tried to rectify the situation. They told us we need to pay over $2000.00 to get caught up and then we would be on track. I explained that the car was worth $1000.00, we have paid over $2000.00 in recent repairs and that we did not have the money to pay to catch up. The person said they would inform the recovery team to pick up the vehicle. We surrender the vehicle on - - - to - ''. We need to know why Santander USA delved through our social media accounts to contact a neighbor and proceed to tell them of our situation with the car. Why they called us repeatedly but never called to explain the insulting call or the repeated calls to our phones when we were making payments. And, we need to know why no one explained that our payments after our bankruptcy would go directly to interest for almost a year due to the bankruptcy filing.