Santander Consumer USA Consumer Loan Complaint

Santander Consumer USA Consumer loan department,

Vehicle loan Problems when you are unable to pay Pennsylvania

On - -, 2015, my car was repossessed due to non payment. During the repossession - - the tow truck driver hit several cars with my car. My cousin witness the event and called me. I then called the lean holder ( Santunder ). They told me how much it would cost to get my car reinstated and gave me the number for -. I called - and they gave me the tow company 's number - ( - ). - from - told me that my car was involve in an accident but not to worry because as it stands my car is repossessed. I told him I would get it out in about 2 or 3 days. He told me to handle what I need to on my end and he would handle his end. I got my car reinstated - -, 2015. I called to set up an appointment to get my car and could not get in contact with the tow company ( - ). I called - and they got in contact with - and transferred my call. I was told the cost of the pick up $150.00 and I then ask was my car


or -. They escalated my case to the president 's office ( - ) she sent an e-mail to - to furnish me with a rental until the repair was completed. I still did not hear anything, so I called - and he told me to make a reservation for a car. I reserved a car comparable to my Chrysler 300 and he told me it was to much. I called a lawyer friend and he called - and advised him of my rights and asked for pictures and accident report information. - replied with a very rude gesture, but called me with information on getting a rental. On - -, 2015 he told me he would give me a $350.00 check for a 2 week rental and if I wanted anything bigger I would have to pay for it myself. I did not see the damages on my '' car nor have any information about my '' car. I went to the police station to get information about the accident and the insurance information. I called the insurance company - and there was no report filed for my car. I filed a report and they also told me nothing about my '' car. - -, 2015 - at - offered to get me a compact rental at -. Unfortunately I did not pass the credit check so I told this to - on - -, 2015. He told me to find another place and told him that - would do it prepaid. I told him the price and he rejected the price I called Santunder to tell them I can not pay them if I do not have a job. I asked them what should I do and they told me I was a grown woman and I can do what I wanted. I have already lost my job because I was unable to go to work. Now that I have a new job that starts -/-/2015 I still do not have a car. I called - on -/-/2015 and he told me that the car has not yet has been worked on because he did not have the key. I asked for pictures and any kind of correspondence between the parties and was told that the information could not be given to me.