Review and analysis of over 29 complaints against SunTrust Banks, Inc.
SunTrust Banks, Inc. consumers have reported over 29 official complaints related to Problems caused by my funds being low. Out of the 29 consumer complaints against SunTrust Banks, Inc., 10% were disputed by the consumer (i.e. the consumer was not happy with how SunTrust Banks, Inc. responded to their complaint) and 100% were processed in a timely manner. 28% of consumer complaints against SunTrust Banks, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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SunTrust Banks, Inc. Bank account or service problems caused by my funds being low April 4, 2017 - I have had several bank accounts with - - - and Suntrust Bank, I am on - so things are tight for me and I get overdrafts sometimes. I get my check once a month, they would sometimes not pay something or let go through just to apply - or - overdraft charges, you get a overdraft charge of -, a nsf fee of - and an extended overdraft charge fee once a week for as long as overdrafted. The accounts become overdrafted and you ca n't pay back so they close the account, and show overdrafted your checking and your savings, they have yet to explain to me how you overdraft a saving... |
SunTrust Banks, Inc. Bank account or service problems caused by my funds being low March 22, 2017 - I have been charged over draft fees for transactions that were covered. I called to to them and they explained it was because of transactions that were covered yesterday I explained that has nothing to do with the pending charges that are covered. I have took pictures of my account when I was online and talking to the rep at the same time. The supervisor continued to talk in circles and would not refund my $72.00 for - charges that were covered. They literally just stole my money and and tried to justify it by saying it was the pending charges that were not posted and they were covered t... |
SunTrust Banks, Inc. Bank account or service problems caused by my funds being low March 6, 2017 - The issue is that the my account online did not show/reflect one of the bill payments and so I thought I still had time to deposit money into the account via atm. ATM deposits are instant so I presumed that if I deposited before the charge hit, I would not be charged an overdraft fee. I presumed wrong. The bank conveniently later in the late night/morning made it so that the bill payment would show up before the ATM deposit so they could charge me a $34.00 overdraft fee.... |
SunTrust Banks, Inc. Bank account or service problems caused by my funds being low March 2, 2017 - I had an issue with my checking account at Suntrust Bank and I went into a branch to resolve it. The personal banker said there was nobody there who could resolve the issue so I left and went to another branch location. At this location, both personal bankers had customers so I sat down to wait. When one of the customers left the manager walked out and took one look at me and then called the free personal banker into his office saying he wanted to show her something. When they went into the office I could hear laughing and joking while I waited. Both the manager and the banker are persons of -... |
SunTrust Banks, Inc. Bank account or service problems caused by my funds being low February 28, 2017 - I was charged and overdraft fee on the same day that an item was paid in my account. It has not been 24 hours to rectify the situation. The date the transaction was completed is the same day the overdraft was charged ( -/-/2017 ). I am also using the banks Merchant Service in which I get charged as well. On this type of transaction I was charged $38.00 for them taking out $.00. I received payments on -/-/2017 from Merchant Services ans should not be charged - fees of $38.00 ( Total $76.00 ).... |
SunTrust Banks, Inc. Bank account or service problems caused by my funds being low February 13, 2017 - SUNTRUST BANK IN FLORIDA ISSED A CASHIER CHECK IN THE AMOUNT OF $4200.00 CK - AND REFUSING TO HONOR PAPER. THEY ARE IN VIOLATION OF THE DOOD-FRANK ACT FOR ISSUING FRAUDULENT CHECKS TO CONSUMERS.... |
SunTrust Banks, Inc. Bank account or service problems caused by my funds being low February 10, 2017 - I have an account at - - and - - -. My direct deposit goes in on Friday with - - AND - - - on Friday therefore, on Saturday - - and - money is in my account. But, Suntrust posts my money on Monday. There are people on my job who banks with Suntrust their money is availbale on Saturday to with draw out of their accounts. It looks as if the deliverably post my money on Monday to create fees. When made the direct deposit at the beginning of the account it was in there on Saturday. Now, they manipulate my deposits in the past 5 years to charge me fees. - -... |
SunTrust Banks, Inc. Bank account or service problems caused by my funds being low January 20, 2017 - On -/-/- I received an overdraft fee of - , from Sun Trust despite denying overdraft coverage on -/-/2016. By denying overdraft coverage I wanted my card to stop processing transactions and be denied at the retail institution. This did not happen. I went into the Sun Trust bank located on - - - -, - -, MD - around - and the Branch manager - - refused to reimburse me the overdraft fee.... |
SunTrust Banks, Inc. Bank account or service problems caused by my funds being low December 1, 2016 - I have a huge amount of NSF fee 's. This bank will show a balance one day and a different one the next. They have pending transactions and then the next day they post in a different order. They have taken my paycheck. I need these funds reimbursed to me. This is causing a huge financial strain for me.... |
SunTrust Banks, Inc. Bank account or service problems caused by my funds being low December 1, 2016 - My bank charged me an overdraft fee and a extended overdraft fee. My account was overdrawn for 5 days and I received a - $ fee. This is not my first time having trouble with suntrust bank. My check is only - and they are taking - for 5 days. This extended overdraft fee is anew policy that I am unaware of. this bank is a rip off and will take money any chance it gets. please help me get my money back! Suntrust... |
SunTrust Banks, Inc. Bank account or service problems caused by my funds being low November 11, 2016 - SunTrust has continually been charging me bogus overdraft fees and they also charged me $51.00 in account maintenance fees. I 'm tired of it. Occasionally I have to transfer money from my savings account to my checking account as my paycheck fluctuates. Despite the fact my account balance never goes negative, they now charge $12.00 for the privilege of me transferring my own money. They have also recently revised their rules so that even if the money is in the account before close of business, they will still be able to charge the $12.00 overdraft.... |
SunTrust Banks, Inc. Bank account or service problems caused by my funds being low November 10, 2016 - i put a check into my account on - -,2016 i made a few purchases all the amount is accounted for yet Suntrust Bank still charged me - over draft fees every time i put money in there they hold the money extra long then charge me a fee even if when i had not over drawn this is a copy of my statement pay close attention to the dates and how they take the money - RECURRING CHECK CARD PURCHASE - - NY - $14.00 - RECURRING CHECK CARD PURCHASE - - CA - $16.00 - POINT OF SALE DEBIT - - - $110.00 - POINT OF SALE DEBIT - - - $50.00 - POINT OF ... |
SunTrust Banks, Inc. Bank account or service problems caused by my funds being low November 8, 2016 - Sun Trust Bank has been arranging it 's deductions from my account to result in overdraft fees. I have also been informed that it has done away with showing it 's customers a running balance, making it impossible to know one 's balance at any particular time or to reconcile one 's account. Such predatory practices have been instituted to directly increase the likelihood of customers incurring numerous overdraft fees. It is impossible to prevent such fees.... |
SunTrust Banks, Inc. Bank account or service problems caused by my funds being low October 31, 2016 - i am having an issue with the overdraft fees my bank is charging me. On - I checked my mobile banking app to see how much money I had after a weekend of shopping. I spoke to a customer service rep and was informed that all the fees i incurred were correct to the sum of -. This balance has increased to - dollars in the matter of a week. A - $ that comes out automatically should have been rejected if the funds were not available was processed just to turn around and give me a - $ fee for the transaction. I find these practices to be criminal and predatory.... |
SunTrust Banks, Inc. Bank account or service problems caused by my funds being low October 22, 2016 - Bank charged me overdraft fees despite the fact that the account was not overdrawn.... |
SunTrust Banks, Inc. Bank account or service problems caused by my funds being low September 30, 2016 - For a second time, Suntrust bank has decided arbitrarily when to consider charges 'posted ' and by doing so overnight, charged their litany of fees simply because I did not have time to transfer money to cover it between the hours of - and -. Clearly their intent is to grab as much money as possible, but I will not stand for this theft. They need to either make their posting times consistent ( and have a way to see ALL pending charges ) or they need to cut these ludicrous fees which help no one but their own bottom line. Additionally, they charge a fee for transferring money from a savi... |
SunTrust Banks, Inc. Bank account or service problems caused by my funds being low September 19, 2016 - Business account with Sun trust linked to credit card was placed in overdraft status due to problem with credit card syst em Being offline. As a result My account was charged over $700.00 in overdraft fees.... |
SunTrust Banks, Inc. Bank account or service problems caused by my funds being low September 13, 2016 - Suntrust covered a debit card transaction when I had insufficient funds. They did this even though they knew I had insufficient funds at the time of the transaction and I opted out of overdraft protection. They are now charging $35.00 for what was, in effect, a $5.00 loan that I did not want, and thought I had opted out of.... |
SunTrust Banks, Inc. Bank account or service problems caused by my funds being low August 25, 2016 - My complaint is that Suntrust bank has been processing my transactions in order from highest to lowest, rather than real-time. I further find them responsible for the following. a. Does not obtain affirmative consent from its customers prior to processing transactions that will result in overdraft fees ; b. Does not alert its customers that a debit card transaction will trigger an overdraft fee, and does not provide its customers with an opportunity to cancel such transactions ; c. Manipulates and reorders. Transactions so that it can increase the number of overdraft fees it imposes ; - Ma... |
SunTrust Banks, Inc. Bank account or service problems caused by my funds being low August 23, 2016 - Between - 2016 and - 2016 Suntrust Bank has charged me more than $500.00 in overdraft fees caused by their policy of reversing debits to increase the number of fees that they can charge. Some of the debits that they reversed on my account were days old before they reversed them. Some of these charges were less than $10.00 and incurred charges of $37.00.... |
SunTrust Banks, Inc. Bank account or service problems caused by my funds being low July 22, 2016 - I am a - on limited funds. On - -, I deposited my payroll check into the ATM prior to going on a - trip on a Friday. I used my bank card for expenses while on the trip over the weekend. I did n't realize that my deposit showed $0.00, vs the over $410.00. SunTrust then reshuffled my transactions and my put my deposit on the end and charged an NSF fee for all transactions the next business day. By the time all Fee 's were assessed, the total fees are $430.00, ON TOP OF THE TRANSACTION 'S I made. Over the weekend ( - - ), I deposited a - payroll check for $110.00. Wit... |
SunTrust Banks, Inc. Bank account or service problems caused by my funds being low July 15, 2016 - SunTrust bank has stolen money by assessing charges not needed on the account. I have a Business checking and on -/-/2016 a deposit was made of - however, the bank took all my money claiming I owed fees. The account had a beginning balance of -. It is a new account that I reopen because I have a small business. I delayed from having any real activities because I have been violated by - bank and - - involving thousands of dollars in bank fees and over draft supposedly. However if the balance was - and I spent - how is it possible for a - to be attached to me and fu... |
SunTrust Banks, Inc. Bank account or service problems caused by my funds being low July 1, 2016 - Suntrust Bank has continuously reorganized transactions that are on my account to ensure that they are able to get multiple ovedraft fees for transactions. They have even left CASH DEPOSITS pending and not posting to my accounts causing fees to happen. They will take transactions that have been pending for days ( with smaller balances ) and reorder them and process a newer larger pending transactions so that all the funds that are allocated and supposedly already being held for current pending transactions are used. So now there is an OD fee so when the funds that are held on pending transacti... |
SunTrust Banks, Inc. Bank account or service problems caused by my funds being low June 15, 2016 - My Girlfriend and I signed up for - checking accounts with Suntrust on - -, 2015. - joint and - individual. We were asked about overdraft protection. At first we said no, but the Representative insisted we get it stating that " we did not want our child stranded at the gas pump, unable to purchase gas to get home ''. We reluctantly signed up for it understanding it was a " service '' for a small fee. Recently, we utilized the service to avoid a late rent payment. Much to our surprise, we received - overdraft charges, instead of the one we were expecting. In contacting the ban... |
SunTrust Banks, Inc. Bank account or service problems caused by my funds being low May 13, 2016 - Due to some transactions that were double billed by a company -, Suntrust hit me with over - overdraft fees in a less than 2 week period. I 'm happy to eat the costs of some of these transactions, even though they are not my fault, but would like suntrust to be reasonable in that this amount is excessive and the transactions should not have been approved in the first place ... |
SunTrust Banks, Inc. Bank account or service problems caused by my funds being low April 25, 2016 - The amount of the check was for $1700.00 the amount in the account was $1300.00 the account did not have enough money to cash this check. I put down for 2 mortgage payment instead of 1 my fault. This amount is over NOT by $100.00 or $200.00 or $300.00 but over $400.00. The check should of went in as a NSF $36.00 charge to the account and not cause my account to roll over and over with NSF fees. I am requesting that the NSF fee be removed from this account. This will not happen again I 'm putting my mortgage on auto pay. ... |
SunTrust Banks, Inc. Bank account or service problems caused by my funds being low April 6, 2016 - On -/-/16 I checked my balance online, prior to making a purchase at - - -. It said my balance was $70.00. I had a an item pending, but my available balance once the pending item was applied, was still plenty enough to cover my purchase. I purchased $30.00 at - - -, and went home. That night I looked at my balance, as I do daily. I had money available, although I do n't recall how much at that moment. It was a positive balance, and I saw my - - charge go through for $25.00 ( less the tip amount, which was $5.00 ). The next day, on -/-/16, I believe I... |
SunTrust Banks, Inc. Bank account or service problems caused by my funds being low March 30, 2016 - I started a bank account checking account because I had no other options. I was on -. I do n't remember signing up for overdraft protection and I git hit with multiple overdraft fees. I think they reversed - - I got hit with over - fees in a row, I hen asked then to turn off overdraft but they continued to charge overdraft fees on subscriptions I had. They said I have to have the balance current. There is no branch in my state so I ca n't make deposits either to make my account right. I asked to close the account but they refused. Now I will be charged negative balance fees. Please... |
SunTrust Banks, Inc. Bank account or service problems caused by my funds being low March 4, 2016 - My bank has been changing the order transactions come in so that they are able to charge additional overdraft fees. I have a branch manager that has been helping me to credit each time but this is now the - overdraft fee they attempted to charge. A recent example is I had my direct deposit go through this morning and the rent check that was deposited yesterday after business showed that it came in before the direct deposit and a $36.00 fee was charged. I do n't keep a lot of funds in this checking account as there is no interest for having it there. Therefore ; I monitored my accounts d... |