SunTrust Banks, Inc. Bank Account Or Service Complaint

SunTrust Banks, Inc. Bank account or service department,

Checking account Problems caused by my funds being low Tennessee

My complaint is that Suntrust bank has been processing my transactions in order from highest to lowest, rather than real-time. I further find them responsible for the following. a. Does not obtain affirmative consent from its customers prior to processing transactions that will result in overdraft fees ; b. Does not alert its customers that a debit card transaction will trigger an overdraft fee, and does not provide its customers with an opportunity to cancel such transactions ; c. Manipulates and reorders. Transactions so that it can increase the number of overdraft fees it imposes ; - Manipulates and reorders debits from highest to lowest in order to maximize the number of overdrafts and, consequently, the amount of overdraft fees ; e. Imposes overdrafts and overdraft fees '' when, but for reordering transactions, there would otherwise be sufficient funds in the account ; - Fails to provide customers with accurate balance information ; g. Delays posting of transactions by customers using debit cards so that customers are charged overdraft fees on transactions, even though the customers had sufficient


Prior to this I received notice that no fees would be charged if I made a deposit by - -, - : which I did for $30.00 on -/-/- to make my account in the black. -/-/- Transaction Total Transaction : $1100.00 Total Deposits : $1100.00 My Actual Balance : $3.00 Bank Balance : ( $140.00 ) Bank Overdraft fees : $100.00 A message was sent on -/-/- based on this fact and that the overdraft was caused by in accurate information via my cell phone with amount available which caused my overdraft with details.