SunTrust Banks, Inc. Bank Account Or Service Complaint

Checking account Problems caused by my funds being low

SunTrust Banks, Inc. Bank account or service department,

Checking account Problems caused by my funds being low Florida

My bank has been changing the order transactions come in so that they are able to charge additional overdraft fees. I have a branch manager that has been helping me to credit each time but this is now the - overdraft fee they attempted to charge. A recent example is I had my direct deposit go through this morning and the rent check that was deposited yesterday after business showed that it came in before the direct deposit and a $36.00 fee was charged. I do n't keep a lot of funds in this checking account as there is no interest for having it there. Therefore ; I monitored my accounts daily and as of - yesterday ; they account had $300.00 available. The next morning I looked and noticed they jumped the rent check -- transactions down along with the overdraft fee. This has been happening a lot more recently and needs to be investigated.

SunTrust Banks, Inc. customer in Florida
Mar 04, 2016

* Source: CFPB Complaint Database

SunTrust Banks, Inc. response to complaint:
Closed with explanation

Consumer disputes how SunTrust Banks, Inc. handled their complaint

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