SunTrust Banks, Inc. Bank Account Or Service Complaint

SunTrust Banks, Inc. Bank account or service department,

Checking account Problems caused by my funds being low Virginia

On -/-/16 I checked my balance online, prior to making a purchase at - - -. It said my balance was $70.00. I had a an item pending, but my available balance once the pending item was applied, was still plenty enough to cover my purchase. I purchased $30.00 at - - -, and went home. That night I looked at my balance, as I do daily. I had money available, although I do n't recall how much at that moment. It was a positive balance, and I saw my - - charge go through for $25.00 ( less the tip amount, which was $5.00 ). The next day, on -/-/16, I believe I did n't glance at my balance at all, or make a charge. On Friday, -/-/16, I took my sister to the airport and paid for $2.00 worth of parking, and we got some ice cream for my kids. Since I had n't used my card since the day before, I was sure I had enough to cover the $15.00 ice cream and the $2.00 parking, which would have left my balance at $22.00. I did n't see this as a problem as I had a deposit


wondered why my bank had not yet posted my deposit, but still I had a positive amount of money in my account. Saturday, I woke and looked at my account, hoping the deposit had finally posted. It had not, and I had now a negative balance, due to - overdraft charges that were erroneously charged to my account beginning with the - - charge. So, this here is the problem. At no time prior to that morning, did my account say I was negative, nor did it say I did n't have enough to cover the very first charge I made, that they say made me overdraw. My balance online still reads $70.00 prior to the - - charge, and they charged me $38.00. Next they charged me another, and another, all snowballing because of the first erroneous fee. It continues on today. I have spoken to the bank on three occasions. Once by phone, when the Rep just told me I was overdrawn, which obviously was not true. The next time I emailed, and was given a basic default response, that had n't much to do with what I 'd emailed about. The third time I contacted again by email, no pretty upset. I was given a response that they would look into the matter and either way call me immediately. That was two days ago. No call, no answer. I want my money back, and hope you can help. As of today, -/-/16 they have fined me $220.00. When my deposit came through finally on -/-/-, I withdrew the money at the ATM. Then, they fined me for that!!!! I clearly had that money in there. This is just ridiculous.