SunTrust Banks, Inc. Bank Account Or Service Complaint

SunTrust Banks, Inc. Bank account or service department,

Checking account Problems caused by my funds being low Tennessee

Suntrust Bank has continuously reorganized transactions that are on my account to ensure that they are able to get multiple ovedraft fees for transactions. They have even left CASH DEPOSITS pending and not posting to my accounts causing fees to happen. They will take transactions that have been pending for days ( with smaller balances ) and reorder them and process a newer larger pending transactions so that all the funds that are allocated and supposedly already being held for current pending transactions are used. So now there is an OD fee so when the funds that are held on pending transactions are freed, they are eaten up by the OD fee causing the ALREADY pending transactions that are ( Previously authorized for payment with funds taken from available balance ) to not be able to be paid and Overdraft. I was charged a $36.00 OD fee for a $94.00 charge because I only had $94.00 available at the time. I was charged $36.00 for a $0.00 differential. This has happened before on my account. There was a $20.00 cash deposit pending when this happened as well. So why was my deposit of CASH not processed? If my $20.00 CASH


account is overdrawn $69.00 which is $72.00 ( - OD fees ) +-+-+-= - - ( $20.00 Cash Pending ). I have checked and honestly due to Overdraft fees for reorganizing drafts and transactions and holding deposits ( CASH DEPOSITS ) I have paid in excess of $1000.00 in Overdraft fees to date. I have already paid these fees to keep from having to pay the extended fee but I truly feel like paying $36.00 for $0.00 makes me feel like I have been - by the bank and no one cares. Why could this not be a courtesy reversal. I called and had absolutely no complaint about the $15.00 charge and Overdraft fee. I know how unethical and unconcerned this bank is for it 's customer 's welfare. They are more concerned with the dollar amount. I would like to be refunded my $36.00 for that $0.00 differential as that is extremely excessive abuse of the OD fee penalty. This has happened previously with a OD fee for a charge less than $.00 and they gave a credit so I am no longer eligible for any future credit according to - the Rep and the branch. This is a horrible horrible bank and they are sharks at prey. If I make mistakes I NEVER complain but this is horrible.