Resources for resolving common issues with Vanderbilt Mortgage & Finance products and services
The Consumer Financial Protection Bureau (CFPB) is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.
The CFPB will forward your complaint to Vanderbilt Mortgage & Finance and work to get a response. After your complaint is forwarded, Vanderbilt Mortgage & Finance has 15 days to respond to you and the CFPB. Vanderbilt Mortgage & Finance is expected to close all but the most complicated complaints within 60 days.
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Vanderbilt Mortgage & Finance Mortgage settlement process and costs February 19, 2016 - I purchased and closed on a manufactured house from - - of - on -. The deal began on - with a deposit of $500.00 ( Attachment A ). My wife and I were told that the money was only to be held as a deposit, or rather as earnest money. The check should have either been held, as promised, or applied at closing toward the purchase of the home. Neither was done, and the check was deposited by - - of - on - ( Attachment B ). The agreed purchase price was $87000.00, plus sewer, hook-ups, skirting, and pad. The total cost of the home was to be - ( all inclusive ). I ha... |
Vanderbilt Mortgage & Finance Mortgage loan modification,collection,foreclosure February 17, 2016 - I purchased a house -/-/-, and -/-/- -. I have been in and out of work since, and have continued to make mortgage payments to the best of my ability. -/-/-, Vanderbilt Mortgage purchased my mortgage, and -/-/- I reached out to them to explain the situation and begin the application process for their hardship program. To date, I have not been able to complete the process because - has repeatedly lost or claimed never to have received documents from me and has continued to request additional documents whenever they receive what I have been told is the last set of paperw... |
Vanderbilt Mortgage & Finance Debt collection communication tactics threatened to take legal action December 15, 2015 - Vanderbilt has turned my account over to a law firm, -, - , - -, -, that contacted me to discuss settlement of the account without properly identifying themselves as a debt collector. - - - contacted me on - -, 2015 identifying himself as an attorney who had been retained by Vanderbilt to " handle '' our account. The following is an email in which I have recapped the entire conversation : - -, I appreciate the call yesterday afternoon and believe that a resolution can be reached in this matter. However, I do need to clarify that the amount you have listed as... |
Vanderbilt Mortgage & Finance Mortgage loan servicing, payments, escrow account December 10, 2015 - My mortgage was sold to Vanderilt Martgage and Finance. The new service company has raised the escrow requirements twice in less than 30 days. I called them to discuss it and their answer is " there is nothing we can do about it ''. I asked to have an analysis completed and allow me to talk to the analysis manager. I could not get past customer service. They are increasing the escrow for an extra month. ... |
Vanderbilt Mortgage & Finance Mortgage application, originator, mortgage broker October 1, 2015 - I was under contract with a home that was foreclosed on by Vanderbilt Mortgage. I was preapproved for the contract price of $110000.00. My Lender obtained an FHA appraisal for my purchase of the property. The FHA appraisal came in for $88000.00. After - extensions to my due diligence contract the asset Manager notified their selling agent and my buyers agent that they were canceling the contract and removing the home from the market since the appraisal came in so low, and I was told that the property would be removed from the market. I just saw the property listed for sale and called -... |
Vanderbilt Mortgage & Finance Debt collection communication tactics frequent or repeated calls July 1, 2015 - calls me most everyday and has called - a day and has called me a -. When I asked them not to call they told me that if I did that my full mortgage amount would be due. ... |
Vanderbilt Mortgage & Finance Mortgage loan servicing, payments, escrow account June 5, 2015 - I am - now and badly needing help. I have been a good customer with Vanderbilt Mortgage since -/-/-. I paid off the - home in full with them. Then the outlawed grey pipes burst and destroyed the home. They convinced me under duress to put up my land for a downpayment on a new home. In -/-/-, I started making payments regularly on my new home. After a good number of years, they made an accounting error and did not pay my land taxes or insurance escrow for a year. They demanded that amount of around $4000.00 be paid immediately by me. I did not have it. Finally, they let me sli... |
Vanderbilt Mortgage & Finance Mortgage loan servicing, payments, escrow account June 1, 2015 - I requested assistance from my lender multiple times and they denied me for review from anything other than lump sum payments towards my delinquency. On -/-/2015 I sent in a complete package for a review for the Making Home Affordable Program. On -/-/2015 a paralegal from my attorneys office called the lender and spoke with a -, at Vanderbilt, and asked for an update on the modification review. The representative stated that they reviewed me for an assistance request in - and offered me to make a lump sum payment of - mortgage payments towards my delinquency and because I ... |
Vanderbilt Mortgage & Finance Mortgage loan modification,collection,foreclosure May 20, 2015 - I have a loan with Vanderbilt and have used your government HUD company and housing counselor. They were not able to budge Vanderbilt mortgage on anything. Vanderbilt says they are an independent mortgage company and can do as they please and not have to abide by the new government laws. My interest rate is 10.78 % I am drowning so I am being forced in - bk. And Vanderbilt is still fighting that by not agreeing to payment plans and just making me miserable and literally sick over this situation. ... |
Vanderbilt Mortgage & Finance Mortgage loan modification,collection,foreclosure May 18, 2015 - In -/-/- my husband & I received a mortgage loan of - dollars to get -/-/- square foot home on land my husband inherited from his father. We got behind on the payment a couple of times and received several phone calls from Vanderbilt Mortgage harassing me and my husband at all hours of the day even when we told them to only call on Wednesdays from -. They called my father, mother-in-law, and brother-in-law threatened them that we did n't pay they would take our home. I did n't sign the contract my husband did but I still received multiple notification including from their attor... |
Vanderbilt Mortgage & Finance Mortgage loan modification,collection,foreclosure April 10, 2015 - This complaint is being filed against VANDERBUILT MORTGAGE ( Lender/Investor/Servicer '' ) on behalf of - ( Borrower '' ). This complaint is being filed due to violations to the HAMP guidelines concerning the lack of procedures on the bank 's operations. A complete file with all supporting documentation was faxed on -/-/-. On a follow up today -/-/- we have been informed that the submission is not and will not be reviewed for a modification because the homeowner was denied back in -/-/-. The is a total violation of the process of HAMP and internal modifications. ALL THEIR I... |
Vanderbilt Mortgage & Finance Mortgage application, originator, mortgage broker April 9, 2015 - I accessed my credit report and found a mortgage loan that I have been included as a Co-buyer. Loan was obtained by a family member who used my identity without my consent. Account is reported as a repossession on my credit report. Account is not my responsiblity ... |