Vanderbilt Mortgage & Finance Mortgage Complaint

Vanderbilt Mortgage & Finance Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Louisiana

I requested assistance from my lender multiple times and they denied me for review from anything other than lump sum payments towards my delinquency. On -/-/2015 I sent in a complete package for a review for the Making Home Affordable Program. On -/-/2015 a paralegal from my attorneys office called the lender and spoke with a -, at Vanderbilt, and asked for an update on the modification review. The representative stated that they reviewed me for an assistance request in - and offered me to make a lump sum payment of - mortgage payments towards my delinquency and because I did not accept that, that they are not required to review me again for an assistance request. When clarification was asked for not reviewing me again for assistance, the representative stated, well unless we see a dramatic difference we wont look at it again. Please help. I know I am eligible to be reviewed for the making home affordable program and my lender is refusing to give me a fair review.