Vanderbilt Mortgage & Finance Mortgage Complaint

VA mortgage Loan servicing, payments, escrow account

Vanderbilt Mortgage & Finance Mortgage department,

VA mortgage Loan servicing, payments, escrow account Texas

My mortgage was sold to Vanderilt Martgage and Finance. The new service company has raised the escrow requirements twice in less than 30 days. I called them to discuss it and their answer is " there is nothing we can do about it ''. I asked to have an analysis completed and allow me to talk to the analysis manager. I could not get past customer service. They are increasing the escrow for an extra month.

Vanderbilt Mortgage & Finance customer in Texas
Dec 10, 2015

* Source: CFPB Complaint Database

Vanderbilt Mortgage & Finance response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Vanderbilt Mortgage & FinanceComplaint HistoryComplaints1/20122/20124/20125/20126/20127/20128/201211/20123/20134/20135/20138/20139/201310/201311/201312/20131/20142/20143/20145/20146/20147/20148/201410/201411/20141/20153/20154/20155/20156/20157/20158/201512/201502468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Vanderbilt Mortgage & FinanceLoan servicing, payments, escrow account1.6%96.7%1.6%ClosedClosed with explanationClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Loading similar complaints