Resources for resolving common issues with Remitly, Inc. products and services
The Consumer Financial Protection Bureau (CFPB) is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.
The CFPB will forward your complaint to Remitly, Inc. and work to get a response. After your complaint is forwarded, Remitly, Inc. has 15 days to respond to you and the CFPB. Remitly, Inc. is expected to close all but the most complicated complaints within 60 days.
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Remitly, Inc. Money transfers fraud or scam December 10, 2016 - I sent $760.00 from my - account to a bank account in - on -/-/2016 ( Monday ) using Remitly.com. The funds were to be delivered to the destination bank account by Friday -/-/2016. To this day ( -/-/2016 ) the funds were not received in -, nor returned to my bank account. Remitly has no idea where the money went, and can not produce any proof that they correctly executed the money transfer from my account to the one in -.... |
Remitly, Inc. Money transfers fraud or scam December 5, 2016 - - is offering an exchange rate of - pesos per dollar on TV and the internet. I opened an account to send a small amount. according to their website, they state this : " The Promotion will entitle eligible customers to : make - ( - ) transfer of up to $990.00 to - at the foreign exchange rate ( the " Special F- Rate '' ) published on Remitly 's Special F- branded landing page or mobile application that linked to these Terms and Conditions, as that rate was published at the time that you submitted the transaction. Special F- Rate Conditions. The Special - - will be applie... |
Remitly, Inc. Money transfers other service issues November 21, 2016 - On -/-/2016 I registered and initiated a money transfer operation with a company called Remitly, Inc. During the process I told them I was stationed overseas. To confirm my identity they told me in a telephone conversation with their risk management staff member that I must provide them a copy of my military ID. I am currently -. I informed Remitly that copy of a military ID is a criminal offense under Title 18, U.S. Code, Part I, Chapter 33, Section 701 and are punishable by fine and/or imprisonment. Remitly 's response is that Know Your Customer trumps federal criminal statutes. They ... |
Remitly, Inc. Money transfers money was not available when promised October 21, 2016 - I have Initiated money transfer of $2900.00 from - to - through Remitly ( Transfer No : - - - - ) on - - 2016. Remitly has promised that the money should be available in - Bank account by - -, 2016 - - - ( - -, 2016 - - IST ). The said time has passed. Remitly is saying delay due to some system issue. Now Remitly is saying that the money will be available by Tuesday - - which will be too late.... |
Remitly, Inc. Money transfers money was not available when promised October 20, 2016 - Initiated money transfer of $10000.00 from US to - through Remitly ( Transfer No : - ) on - - 2016. Remitly has promised that the money should be available in - account by - -, 2016 - PDT ( - -, 2016 - IST ). The said time has passed. Remitly is saying delay due to some system issue. I had my plans & commitment in -. Now Remitly is saying that the money will be available by Tuesday - - which will be too late. I want CFPB to intervene & compensate me for the delay. Remitly has offered $5.00 reward for the delay which doesnt make any sense consideri... |
Remitly, Inc. Money transfers other transaction issues September 14, 2016 - On -/-/16, I opened an account with Remitly in order to send $200.00 dollars to a relative in -. I choose 3 days for it to process which allegedly equaled to the company not charging for the service. A day later I received a mail that transaction - - - - was cancelled due to security reasons, a catchall phrase that entails providing additional bank or payroll information as other remittance companies have requested for me. Instead this Remitly company cancels the transaction and customer service is unable to disclose the reasons as to why not only the transaction was can... |
Remitly, Inc. Money transfers money was not available when promised July 23, 2016 - Trouble completing transfer and unsupportive service. Service not completed in promised timelines.... |
Remitly, Inc. Bank account or service making/receiving payments, sending money April 29, 2016 - We arranged with Remitly online for $100.00 to be transferred to a family member 's bank account in the -. The money was removed from our bank account but never transmitted to our family member. Remitly had vague answers over 6 days about the status of the transfer. We contacted our bank to dispute the charge and will make other financial arrangements for the transfer. We will not use Remitly again and advise anyone else to avoid this company. ... |
Remitly, Inc. Money transfers fraud or scam fraud or scam November 10, 2015 - I needed to send money to a person -. I could not find a Swift Code to wire the money to her bank account. I submitted a request via - an online service to transfer a substantial amount of money to this individual. Once they collected my credit card information and personal information, they called me and requested photo documentation of a passport or drivers license. I considered this suspicious and had to cancel my credit card. Now I have no card for 10 day and will have to change the number on any accounts I have for automatic withdrawal. Do not trust this company! ... |
Remitly, Inc. Bank account or service account opening, closing, or management July 22, 2015 - I was trying to send remittance ( amount of $210.00 ) to my sister in the - to pay for the tuition of my other siblings via REMITLY.COM of Remitly INC. I sent the money online on - -, 2015 and paid $3.00 fee so the money will be received minutes after it was sent. Minutes after I sent the money, I received a message from REMITLY saying its taking some time for their partner bank to respond. So I called them up to check the status of my remittance and they told me the same thing that it is taking sometime for their partner bank to get back to them and they told me that maybe its be... |
Remitly, Inc. Money transfers money was not available when promised June 11, 2015 - I have transferred funds to - using Remitly. I used their E-PRESS Service which promises to transfer funds immediately. As promised funds have been transferred Immediately but at the same time they were Reversed the very next minute. When I contacted Remitly about this, they speak so negligently that its not their fault, its a issue with bank in - and Remitly says that its job is done. Are they kidding.? How is their job done without completing the deposit? They say they are not sure of when funds are available. ... |
Remitly, Inc. Money transfers money was not available when promised March 28, 2015 - HiThis is regarding to a money transfer request done by me thru Remitly. The money did get transfer as promised and they are not ready to cancel the transaction and refund my money.Requesting to please help on this ... |