Remitly, Inc. Money Transfers Complaint

International money transfer Other service issues

Remitly, Inc. Money transfers department,

International money transfer Other service issues Oregon

On -/-/2016 I registered and initiated a money transfer operation with a company called Remitly, Inc. During the process I told them I was stationed overseas. To confirm my identity they told me in a telephone conversation with their risk management staff member that I must provide them a copy of my military ID. I am currently -. I informed Remitly that copy of a military ID is a criminal offense under Title 18, U.S. Code, Part I, Chapter 33, Section 701 and are punishable by fine and/or imprisonment. Remitly 's response is that Know Your Customer trumps federal criminal statutes. They refuse to process my transaction unless I provide them a copy of my military ID. Remitly is requiring the commission of a felony in their business practices. They need to be shut down.

Remitly, Inc. customer in Oregon
Nov 21, 2016

* Source: CFPB Complaint Database

Remitly, Inc. response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Remitly, Inc.Complaint HistoryComplaints11/201600.250.50.7511.25Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Remitly, Inc.Other service issues100.0%Closed with explanationSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageOther service issues1.5%75.9%15.7%4.9%2.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau

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