LoanDepot consumers have reported over 263 official complaints. Out of the 263 consumer complaints against LoanDepot, 22% were disputed by the consumer (i.e. the consumer was not happy with how LoanDepot responded to their complaint) and 99% were processed in a timely manner. 1% of consumer complaints against LoanDepot resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop CallsLoanDepot Mortgage application, originator, mortgage broker April 6, 2017 - I was trying to refinance my mortgage and I was convinced by the agent from Loan depot that my loan would be approved and he promised my every thing would be Ok. after checking my credit and debt to income ratio, he said that it was a done deal. I again asked since I was concerned that what would happened if the appraisal did not come as he confirmed thru - and he said that they have a lot of other programs that I can qualify. he also said that I can pay for an appraisal and if it comes low that my payment for the appraisal would be refunded. Everything was a lie. when the appraisal came ... |
LoanDepot Mortgage application, originator, mortgage broker April 5, 2017 - I had - hard inquiries from imortgage company ( - ) on my credit report on -/-/2017 and -/-/2017 making it - times in 8 days. I called both - and - who reported this inquiry and I was advised to ask for a letter of deletion from the loan company to take it off my credit report. My loan officer denied making the inquiry on the -/-/2017 and has refused to give me a letter of deletion for the hard inquiry on my report.... |
LoanDepot Mortgage application, originator, mortgage broker March 24, 2017 - I started a refi with Loan Depot. I was given my final closing documents showing my portion to close was approximately $400.00. I then get a phone call 2 days prior to closing f stating hat the loan officer had made a mistake with the numbers and I would need over $6000.00 to close. I asked the new individual that i was working with if he was certain that if I came up with the new amount if the loan would close. He advised me it would. I took a withdrawal on my - for the monies needed. I received my final closing documents again. Less than 24 hours before the closing I was told that the... |
LoanDepot Mortgage application, originator, mortgage broker March 23, 2017 - I recently contacted Loan Depot and was put in touch with - - - and received an introductory email from him on -/-/-. I later called him and discussed, at length, my desire to do a VA REFI consolidation loan to pay off my existing credit card debt. As I told - -, this was my secondary reason for wanting to refinance my home. The primary reason was due to my desire to change mortgage lenders. I explained to - -, that for over five years, - repeatedly refused to mail financial and other correspondence to me at my designated mailing address and continued to send this ... |
LoanDepot Mortgage loan servicing, payments, escrow account March 20, 2017 - I recently purchased a residence and was making half-payments every other week. My mortgage was transferred to LoanDepot at which point I was never informed of their practice to not accept biweekly payments. After two months ( - ) I began to receive letters in the mail advising I was severely delinquent, while I received only one check returned in the amount of a biweekly payment. After speaking with a representative to make corrections, I was informed by this representative on - - that my account was current and up to date and " I was fine from here ''. There were also deductions fro... |
LoanDepot Mortgage loan servicing, payments, escrow account March 19, 2017 - We closed our home on or about -/-/-. The development was financed by imortgage. At the time of purchase we were made aware by both the builder and imortgage that the development was subject to a special tax by the local school district and since both the mortgage company and the builder had closed several houses previously, the special tax rate would be included in the our mortgage. We signed off on a declaration acknowledging the special tax. This process started sometime in -/-/- at which we signed our first packet containing the good faith estimate, which was to include the speci... |
LoanDepot Mortgage credit decision / underwriting March 11, 2017 - loan with LoanDepotDBAIMortgage this company rip me off - basis points. charged $7100.00. on a $200000.00 loan amount. They make you sign disclosures when you meet with loan officer - - - - - - ) who explains to you so fast turning the pages so that you have no time to read every detail. He explained you will not pay anything out of pocket for closing costs, that the builder 's credit would be to pay all closing costs. At closing I ended up paying over $5000.00 out of pocket as they came up with new figures and they gave me no opportunity to reject. How can you beli... |
LoanDepot Mortgage loan servicing, payments, escrow account March 10, 2017 - My city sent me a legal notice stating my taxes were delinquent and there would be a tax sale. When I contacted the city they stated my taxes had not been paid all year. I contacted the mortgage company and they started there research -/-/-. I called back two weeks later they stated a resolution date of -/-/-. I called -/-/- they said to call back -/-/-. Today is -/-/- I called the city and they said they have still not received any payments and no one has been in contact with them.... |
LoanDepot Mortgage application, originator, mortgage broker March 7, 2017 - Hi I was contacted by a loan officer at Loan Depot named - and he's a -. He tried very hard to get me into a 10 ARM even though I said that was not what I wanted. When I pressed him that I wanted a 30-year fixed he said "great news, I can put you in a 30 year fixed that's "only" $- more than the payment you have on your loan with 27 years left. And I wasn't taking money out! The closing cost was - but great news he'll knock - off and roll it into the loan! So he wanted me to pay $-/month higher and do so for 3 extra years. He called me again today. That's how I got his... |
LoanDepot Mortgage application, originator, mortgage broker March 3, 2017 - My wife and I applied for a refinance on our mortgage loan with LoanDepot.com.LLC in - -, CA -. After months of waiting for an approval they came back and denied the loan. We were to receive a written response mailed within 3 weeks and still after 2 months we have not received the written letter. This company seem to be NOT very reliable or trustworthy. After giving them all of our sensitive information they come back with a denial and will not send any reason why. I sent them a neg. survey and they do not respond. Both my wife and I have a credit score of over - but the loan was n... |
LoanDepot Mortgage loan servicing, payments, escrow account February 21, 2017 - On - -, 2017 I received my monthly statement from Loandepot stating " unscrupulous '' information in terms of defrauding and financial gouge on our mortgage loan with a different address shown below : LoanDepot - - - - - - CA - We are sincerely concerned about fraudulent scam activity loandepot harassing us with our mortgage loan. The amount of our Mortgage : Principal balance totally incorrect. As we are 3 months ahead with our payments. And that is : -, -, -, 2017. - payment we made in - -, 2017 check # - & - amount & - each. We are reall... |
LoanDepot Mortgage settlement process and costs February 17, 2017 - After much time spent with this company on the phone and e mails, trying to force me to borrow more than I wanted too, we finally came to an agreement on a mortgage. At this time a closing was scheduled and kept on -/-/2017. 10 days after closing they called me and said they never received the mortgage papers and did not know where they were or what happened to them. At this time I did what I could to protect myself and stopped payment on the check I had gave to the person they hired to do the closing. Since this time they have continued to call me numerous times per day trying to force ... |
LoanDepot Mortgage loan servicing, payments, escrow account February 16, 2017 - Hello. I had a mortgage with Loan Depot for over 2.5 years. I have refinanced and the loan was paid off by my current lender. However, my bank sent one more mortgage payment, after the loan was paid off and Loan Depot received the money. Here is the transmission information : -, and the confirmation number is -. However, Loan Depot is telling me they do not have the money and they are not refunding - which my bank paid on -/-/17. I have not been able to get anyone at Loan Depot to check into this and get me my money back. I have a ton of correspondence and I called, at no avail.... |
LoanDepot Mortgage credit decision / underwriting February 15, 2017 - I called loan Depot.com, - for an check of their rates on a home equity loan. I was transferred to - - - who proceeded to give me a high pressure sales tactic for a 30 year mortgage loan of $100000.00, which I did not want. I did not accept this offer, and only told him I would think about it. I had subsequently decided to accept a more conventional HELOC with another lender. Loan Depot.com called my house numerous times, and today a fully filled-out loan application ( minus my signature ) arrived in the mail. I feel this is completely out of bounds and I am very upset about this... |
LoanDepot Mortgage settlement process and costs February 10, 2017 - I refinanced my home in - - with Loan Depot, in early - they sold the loan to another vender. Recently I went to get a HELOC and when the title search was done it was noted that Loan Depot had filed multiple Close End Deed Trust against my home ( see Attached ) when they should of only filed -. I have contacted my current lender and they said Loan Depot had to clear these, I contacted Loan Depot several times with extensive conversations and they have tried to refer me to everyone else. I finally went to the county and they said Loan Depot has to clear these. Again I contacted Loan... |
LoanDepot Mortgage loan servicing, payments, escrow account February 9, 2017 - My Response to Loandepot - -/-/- The information Loandepot mention & provided are n't true. When we Refinance our home in - - with loandepot. Homeowner insurances was still active from " - insurance company ''. I contacted them several times. and they sent me proof and I 'm sure I disclosed to loandepot such proof of homeowner insurance then. all through - & - still active. I do n't know where loandepot got their information from. But, they are n't true. We have gone through hell with their Dishonest services with our Refinance since : Terrible Dishonest, trying hard... |
LoanDepot Mortgage loan servicing, payments, escrow account February 1, 2017 - ON - -2017 I SENT iMORTGAGE ( LOANDEPOT ) ( - - - -, - -, CA. - ) - 'S PAYMENT WITH ADDITIONAL MONIES INCLUDED IN THE PAYMENT CHECK, IN THE AMOUNT OF $12000.00, TO BE APPLIED TO PRINCIPAL ONLY. THIS OPTION WAS OFFERED TO ME ON THE PAYMENT COUPON, WHICH I FILLED IN. THIS WOULD HAVE BROUGHT MY LOAN PRINCIPAL TO - ( $0.00 ) THE CHECK CLEARED MY BANK ON - -, 2017. ON - -, I RECEIVE A PAYMENT STATEMENT FOR -, WITH A PRINCIPAL BALANCE OF $12000.00. THE $12000.00 I SENT THEM HAS BEEN DESIGNATED AS PARTIAL/UNAPPLIED PAYMENT. AND THEY CONTINUE TO... |
LoanDepot Mortgage settlement process and costs January 24, 2017 - I applied for a VA refinance mortgage through Loan Depot -/-/-. At that time I had to pay $300.00 to lock in the interest rate and to cover the appraisal. I received very little communication from that time on except for notices that additional papers were needed by the VA which I found and sent to Loan Depot. Then two weeks ago I got an email asking for my water to be tested because I have spring water and the report to be sent to Loan Depot. This took a few days because the health department only has certain days of the week that they test water. So then last night ( Monday ) I receiv... |
LoanDepot Mortgage application, originator, mortgage broker January 13, 2017 - I saw an ad and inquired about lowering my mortgage loan interest. I clicked to a website and entered my phone number. I received a call back immediately from a " banker '' representing Loan Depot. During the informational phone call, the employee looked up the neighborhood and stated the values were lower than I was stating my home value should be. He checked a few other sites and found a variety of values. He talked me in to going ahead with the appraisal. I would not give approval until I spoke with my husband. I did call back and asked specifically what would happen if the values came in t... |
LoanDepot Mortgage credit decision / underwriting January 11, 2017 - Loan Depot ( LD - confirmed a rate lock and we signed it -/-/16 ARM 5 year - NO POINTS for our REFI amount at $320000.00. SEE E-HIBIT ( E- ) -. ) confirmed by emails ( - -. ) ( no Points ) from LD representative who we were working with - - Received Loan Estimate from LD showing Estimated Closing cost $5800.00 net Cash out $52000.00!! ( - -. ) -/-/16 received LD 1st TRUTH-LENDING STATEMENT SHOWING NO POINTS prepaid Finance charges $1800.00 ( -. ) -/-/16 received another TRITH-IN-LENDING - - received SECOND TRUTH-IN-LENDING prepaid f... |
LoanDepot Mortgage credit decision / underwriting January 11, 2017 - Hi this is - - - started to look to refinance our house back in - and found loan Depot online our current mortgage is through - come the end of - we were finally ready to start signing papers and finalizing this new current mortgage with loan Depot my loan officer - told me not to make my - payment with - because things will be finalized in - on - - we signed all the documents with a notarizer and the mortgage was supposed to send me my cash to close on - - I guess they said they were waiting on a credit card that I paid off to come through and did n't... |
LoanDepot Mortgage loan servicing, payments, escrow account January 10, 2017 - I have had a VA mortgage with Loandepot, a licensed CA company, since -/-/-. I have an impound account with over $ - in it, and pay $1000.00 per month just in taxes. I have - supplemental bills from the county assessor due -/-/-, totaling over $ -. Since -/-/-, Loandepot has made repeated misrepresentations to me about the escrow account, the amount of property taxes they have paid and will pay ( they have paid $2000.00 in -/-/- and will pay another $2000.00 in -/-/-. ) They will not pay the supplemental tax bills, and they will not release the money in ... |
LoanDepot Mortgage application, originator, mortgage broker January 9, 2017 - I 'm writing this complaint because I believe a " bait and switch '' scheme to lure me to their company was conducted. Prior to closing this loan, I brought my concerns to the attention to their leadership.I 'm seeking your assistance to help me determine if I have been victimized by a " bait and switch '' scheme conducted by Loan Depot ( LD ) with the goal of luring me towards them in my pursuits to refinance my rental property. My goal was to pay down my principle to forgo paying escrow and private mortgage insurance ( PMI ). - - 2016 : 1st contact with Loan Depot, Loan officer - -... |
LoanDepot Mortgage loan servicing, payments, escrow account January 6, 2017 - I notified my mortgage lender that the State of - was going to pay taxes because I am - back in -/-/- in writing per RESPA rules regarding correspondence and the lender did not answer with in - days. I asked the lender to answer and to remove the taxes from my payment this request was made threw correspondence and over - phone calls, including - of - approval letter - that were sent to the mortgage company telling them the mortgage taxes would be paid for -/-/- and -/-/-. I asked that the impound account be removed and it was denied with no letter they told ... |
LoanDepot Mortgage application, originator, mortgage broker December 18, 2016 - On -/-/-, I called Loan Depot for general information about a refinance with cash out. The salesman told me he could not provide an estimate of loan terms without a credit check ( $10.00 fee ) and loan application. I made it clear that I only wanted an estimate and was not committing to refinancing at that time. I agreed to fill out the application over the phone. When it came time to electronically sign some paperwork, I wanted to read the details of the documents. When I asked him what I was signing, he told I needed to relax. When it came time to sign a consent form to withdraw $420... |
LoanDepot Mortgage loan servicing, payments, escrow account December 16, 2016 - Was contacted by - - at Loan Depot to refinance our house with a lower interest rate for our VA home loan. We discussed the amount of consumer debt we had that was being handled by - -. - - said we could solve that. So we applied and everything went well and we discussed making sure that we had the right amounts as some of them have been paid off and/or in the process of being paid off through - -. No problem that will be done. After closing the closing company sent us the checks made out to all the creditors and not with - - as we had been told. No one even calle... |
LoanDepot Mortgage application, originator, mortgage broker December 7, 2016 - My husband and I applied for a mortgage refi loan through Loan Depot and subsequently was approved. We decided to move forward with the process being told it would take - - - days. A - - - was executed by both parties on -/-/2016 and subsequent appraisal on -/-/2016. It was disclosed that our rate would be in effect for - days. We were contacted on -/-/2016 by a Loan Depot representative ( - ) stating that if the loan did not close within the 45 days, our original rate offer would be extended. On -/-/2016 we received another communication ( email ) from - statin... |
LoanDepot Mortgage credit decision / underwriting November 30, 2016 - I wanted to refinance to remove mortgage insurance from my FHA loan. I contacted a number of companies and decided to use loandepot. I locked in a low rate, but after - was elected rates went up, and loandepot sent out an appraiser who claimed my California house on - - - had lost - sq ft and depreciated $ - in the last 8 years. Despite the fact that all the other houses around the - have increased in value. This is clear fraud!... |
LoanDepot Mortgage application, originator, mortgage broker November 29, 2016 - I contacted LoanDepot in - of this year to refinance a rental property that I own in Florida and began working with - -. A couple of weeks into the process, - - left and my loan was transferred to - - - this is where the problem began. - - quoted me a 15-year loan at 2.875 % for $100000.00 ( rolling in the closing costs and buying of points ) after I bought points from 3.25 %. The cost would be around $1500.00. - and LoanDepot did not execute my loan in a timely manner - despite my constant emails asking for the status and info they needed. Eventually, in -... |
LoanDepot Mortgage loan servicing, payments, escrow account November 29, 2016 - I recently refinanced to a loan with Loan Depot, - - - - Tx. -. Loan Depot never sent me my statement the first month I was with them. I called in on -/-/2016 to get a statement. Loan Depot sent me a statement and I made my payment over the phone. I called back -/-/- and -/-/- to make sure payment was received because I did n't see it come out of my account. Both times, I was reassured that my payment went through and posted. My payment did not post due to a wrong account number and I was charged a fee for this. I called in multiple times to confirm that payment went... |
LoanDepot Mortgage application, originator, mortgage broker November 26, 2016 - I started working with a company called LOAN DEPOT. I sent a ton of documents. This went on for several weeks. Tax forms faxed to the second person handling our refinance. I was told it was go and everything looked good. We have excellent credit. I explained everything that was on our credit report. He told me that he would be needing an appraisal at some point. I told him let me know because I use a medical debit card and would need to put the money in. I was in an accident had to go to the ER and and when I went to pay my card was declined. I checked my account and they took out - without... |
LoanDepot Mortgage application, originator, mortgage broker November 24, 2016 - I was applying for a refinance loan from Loan Depot. I submitted all of the loan paperwork requested of me by -/-/16. I was told everything was fine and that we would be good to get the loan approved and funded. This was a zero closing cost loan. On -/-/16, I receive a call from loan depot asking me to retrieve additional loan paperwork documentation for additional income verification and income ratio documentation. This would normally not be an issue however I was told that if the loan did not process by -/-/16 that I would be subject to an $1100.00 " rate lock extension '... |
LoanDepot Mortgage loan servicing, payments, escrow account November 22, 2016 - Completed refinance with I Mortgage Company from previous lender - -. Loan closed early -. My first payment due date was -/-/2016. I 've made both - and - payments and have statements from IMortgage as both cleared with my bank ( -/-/16 ) and -/-/2016. Receiving notices and threatening phone calls from IMortgage that they have n't received payments. I have spoken with them twice and they state it takes up to 60 days for " their system to update ''?? Just received another statement from them asking me to pay for - and - as well as upcoming - payment. Ag... |
LoanDepot Mortgage settlement process and costs November 16, 2016 - on -/-/2014 i bought a house with the agreement that my interest rate would be 3.25 % I have documents that have this interest rate on them. The other day I was going through my paperwork on the house and noticed they had changed the interest rate without telling me it was changed in one day to 4 %. i closed on the -/-/2014 with an interest rate of 3.25 % and on the -/-/- they raised it to 4 % were they legally able to change that on me when I closed in time for the lower of the two. I did not catch that when I signed the docs.... |
LoanDepot Mortgage settlement process and costs November 1, 2016 - I was pushed into taking a higher interest 'premium mortgage ' because my lender said that was the only loan I could qualify for with my debt to income ratio despite having been approved at a higher amount previously under lower rate regular FHA loan for a different property. After the sale of my home my lender said in order to get the loan to go through I had to allow title to take possession of the proceeds of my home to payoff the agreed to amounts in order to meet the required debt to income ratios, I agreed and wired them the money. Prior to close - requested statements of all of my de... |
LoanDepot Mortgage settlement process and costs October 30, 2016 - I recently sold my home at - -, Washington MI - & paid off my LoadDepot mortgage. I refinanced my home with LoanDepot in -/-/-. I contacted LoanDepot in the summer of -/-/- when I received notice from HUD that during my refinance, their title company FNTitle, missed a lien on my property for $37000.00 filed in -/-/- when I went through a modification. HUD demanded payment in full. - advised this lien was forgiven when I contacted then for a payoff to refinance. - advised since I had made my payments on time for a minimum of - years, HUD had forgiven the port... |
LoanDepot Mortgage application, originator, mortgage broker October 4, 2016 - We refinanced our home with LoanDepot to make home improvements. After we signed closing documents and the 3 day rescission period expired, they claimed that the boilerplate Compliance Agreement we signed required us to make repairs to the lower deck on our home as a condition for obtaining the funds. We requested that they provide the closing document that imposed the condition and they have failed to do so because we are quite certain that no such document exists. However, LoanDepot is steadfastly refusing to dispense funds claiming that we agreed to conduct the deck repairs as a condition t... |
LoanDepot Mortgage application, originator, mortgage broker September 30, 2016 - Loan Depot contacting me on re-financing - of my properties. - property in - and the other property in -. With the information they provided that my property in - qualify to re-fiance thru the HARP program I proceeded to start the process. I was told that no appraisal will be required for my property in -. Well on - -, 2016 I received a call from Loan Depot changing everything on my - property. I was told that the property was not going thru the HARP program and that an appraisal was require.Loan Depot lied to me by giving me false information. I 'm requesting that L... |
LoanDepot Mortgage application, originator, mortgage broker September 26, 2016 - I submitted a request for an FHA case number transfer from Loan Depot over to - -. Loan Depot then told - - that I did not want to move forward which was a lie and I feel that this company thinks they are to big to be wrong. I am just trying to refinance my home with - and Loan Depot is not allowing this to happen after a number of requests.... |
LoanDepot Mortgage application, originator, mortgage broker September 21, 2016 - Loan Depot seems to be uninterested in meeting their preferred lender ethical standards as well as not understanding the non-predatory language and laws in effect today. My application for a re-fi from conventional to a VA loan is approved but yet no closing date after more than 60 days? When you are told to " step back '' and it 's " really getting hard to process your loan '' the VA OIG needs to get involved.... |
LoanDepot Mortgage loan servicing, payments, escrow account September 10, 2016 - I am writing in regards to my mortgage company ( Loan Depot ) failing to pay my taxes for my property and a tax lien was placed on all - of my credit reports due to their negligence. I escrow my taxes per requirement of my mortgage and Loan Depot in return is required to pay my taxes for me. I only knew of my taxes not being paid because I tried to take additional credit out for a credit card and was denied due to a tax lien being placed on my credit report. I have contacted the loan depot a number of times ( via : phone and email ). They have not helped me what so ever. I have tried disput... |
LoanDepot Payday loan can't contact lender can't contact lender August 25, 2016 - I am having financial difficulty and have asked the company to refinance to a lower interest rate or if they had a hardship program and they insist tbey do not. They are not willing to help me at all lower my payments! The company is Loan depot.I just want them to work with me.... |
LoanDepot Consumer Loan taking out the loan or lease August 25, 2016 - Clear violation of Equal Credit Opportunity Act, reasons for denial were nonsensical, untrue.... |
LoanDepot Mortgage application, originator, mortgage broker August 18, 2016 - This complaint is due to multiple inquiries made on my credit report from Loan Depot thru - . The complaint is against -, as the credit servicer for Loan Depot and also the prospective lender Loan Depot. In - 2016 I responded to a Refinance solicitation I received from Loan Depot and had granted only one approval to run one inquiry on my credit. Loan Depot made six Inquiries within a span of a few days because they were trying to gather additional information on income and value of my present home to determine loan eligibility. Un-be known to me at the time, Loan Depot took upon thems... |
LoanDepot Mortgage application, originator, mortgage broker August 16, 2016 - we were buying a new home for the first time .. moved to AZ .. put required $ - down on - home . Loan officer acted like it was a great deal with our great credit. He did n't let us know, until it was too late to do anything about it, that his rate was 4.125 %. i contacted my - who works at - - Bank and he said that was unheard of and not legal. The rates are much lower than that! He said to negotiate with them. They would just say, you 're locked in, and you can always re-finance! We told them we could n't afford that rate. They did n't care. We had to deal with at least a doze... |
LoanDepot Mortgage settlement process and costs August 15, 2016 - I closed on my mortgage loan on -/-/2016. My rescission period ended on -/-/2016. My funds were n't disbursed until -/-/2016. LoanDepot would not return any of my calls during that period. My escrow account changed and it took them that long to figure it out. They made me get updated payoffs before the closing and did n't use the updated payoffs at closing. Now on -/-/2016 I am getting phone calls from my accounts. They are all charging late fees and interest. I am very dissatisfied with the service I received and feel that LoanDepot should cover ALL the late interest... |
LoanDepot Mortgage application, originator, mortgage broker August 5, 2016 - I applied to refinance my mortgage with " Loan Depot '' who told me they would match any interest rate being offered by anyone else. They did n't do it. I went to another lender. I already paid for an appraisal with Loan Depot, the new lender needed an appraisal done and I was told I would need a transfer letter from Loan Depot to use the appraisal that we had just done, I asked them for the transfer letter but they refused to submit it. I had to pay for another appraisal. I 'm told they are required by law to transfer the appraisal yet they flat out refused to do it and would never refund me ... |
LoanDepot Mortgage loan servicing, payments, escrow account July 25, 2016 - I closed on my house on - -, 2016 using Loan Depot LLC as my mortgage provider. Near the -/-/-, I submitted my first payment of $2100.00 via check to Loan Depot. After I sent the check, and a few days after, I received notification my payment had been purchased by -. My check was cashed as a debit transaction on -/-/2016, and when I called to see why that was the case, nobody on their end had me in the system, nor did they have my address in the system. Despite numerous calls and emails, I have not gotten a response, and my call this morning was actually hung up on mid co... |
LoanDepot Mortgage application, originator, mortgage broker July 15, 2016 - My wide & I have been looking for a house on - for a few months & the site suggested we talk to a loan office to get pre-qualified. We submitted our information and soon enough - - - from IMortgage called us to discuss the process. We gave him all the necessary information and within a few days we had a pre-qualification letter for $300000.00 and we started to talk to a real estate agent. We found the house & started the process of getting the mortgage. The numbers from IMortgage were good & we believed the house was affordable. We paid the Due Diligence money ( $1500.00 ), th... |
LoanDepot Mortgage credit decision / underwriting July 12, 2016 - While working with this lender I have been facing many obstacles from the beginning. The disclosures were not correct when they initially sent them to me with all the incorrect information from what I was sent and they told me to sign them regardless which I knew was not right to begin with. Secondly, I have yet to receive a loan estimate which I have requested a total of 5 times to reflect the accurate amounts and totals. I am given a " fees worksheet '' which is not what I asked for and nor does it provide any of the necessary information I had requested. The loan processor keeps loosing all... |
LoanDepot Mortgage application, originator, mortgage broker June 29, 2016 - On - -, 2016, I spoke with - -, a representative for LoanDepot-, LLC, -, CA -. He asked several questions and request I send supporting documents to him via email. Also on - -, 2016, I paid from my credit card, $290.00 for an appraisal which he says was a discount price from $500.00 fee they normally charge. ( See receipt attached ). From that date till today, - -, 2016 they have asked for several documents including tax returns and I have not received my appraisal, follow up calls nor have they finalized the refinancing loan. They also took the liberty to ... |
LoanDepot Mortgage application, originator, mortgage broker June 21, 2016 - -/-/-, I responded to a mailed advertisement for home refinancing. I entered the information online and was soon called by a mortgage company. The company 's name is loandepot. I gave the usual information such as ssn, dob, job info. The originator did indeed know at that time my wife worked several jobs, all as -. We were pre approved for the VA loan and after noticing we had another loan on our rental property he asked if we wanted a lower interest rate on it also. Of course. We qualified for it also. At that time I was informed that closing costs could be included into the new loans... |
LoanDepot Mortgage application, originator, mortgage broker June 21, 2016 - Applied for a harp refinance with loan depot. Was advised I could not refinance under harp because of a charge off for - on another loan having nothing to do with the residence. After finding out there was no charge off I submitted paperwork to demonstrate that this was not true by means of a recent statement which i forwarded to them indicating I owed -. I was told that anything over - in deliquency does not qualify for - approval. This is under - but I am now being told that they have special overlays for me and will not approve loan. I am - individual and believe this is d... |
LoanDepot Mortgage application, originator, mortgage broker June 16, 2016 - This is the second email message I have received : Rate Information for - - - - - -- via - - - ( 3 days ago ) to me Hi -, New rate information has been posted. Please use the link issued below to obtain our new rate and contact us with any other questions. Check our new rate in Texas. Sincerely, - FHA Rate Guide FHA Rate Guide - - - - - # -, - NY, - This message is not affiliated with - -. To stop receiving our emails please unsubscribe. I contacted - - - my mortgage lender and they stated this is a fraudule... |
LoanDepot Mortgage loan servicing, payments, escrow account June 2, 2016 - I have been dealing with my mortgage company, - - since they bought my mortgage in -/-/-. They are supposed to take care of my property taxes. My property taxes are $ -/year after residential exemption. However, they keep charging me $2700.00 per year. I have contacted them via phone and FA- to ask them to reduce property tax withdrawals from my account to their escrow account, however, they simply ignore my request. Right now, I have $1800.00 in my escrow even though I do n't owe any taxes for -/-/-! And, - - ignores my request to return this money to me.... |
LoanDepot Mortgage application, originator, mortgage broker May 24, 2016 - I am a - and have been a top producing agent for more than - years. My buyer used Loan Depot to obtain financing. From the get go, - - ( lender at Loan Depot ) never returned emails. I would get a couple here and there, but I would have to send multiple emails to get a response. After 3 weeks of her having the contract and clsoing date, she sent an email out that we needed an extension on the closing because she just locked the buyers loan in. That is after 3 weeks of being under contract. I was getting no where with - because all of her answers didnt help, so I had to get in to... |
LoanDepot Mortgage application, originator, mortgage broker May 13, 2016 - I locked in a rate with Loan Depot on -/-/- to refinance my mortgage on my property in -, - After 4 months of run around, they informed me that I needed to bring $ - cash to closing so I can close on the new loan! Considering we started with minimal cash to close, they changed their mind 4 times and each time the cash to close went higher. It 's worthy to note that the consistent increase was not due to any new information I provided after the initial set of information they received, but after a long period of radio silence, when I was not getting responses to my emails or ... |
LoanDepot Mortgage loan servicing, payments, escrow account May 10, 2016 - The lender negligently failed to pay city taxes from my escrow account. Unknown to me, a tax lien was filed against my home and has now been sold to a third party. The mortgage company has stubbornly refused to deal with the situation, which arose in - 2015. They respond only upon a threat of regulatory intervention, and then only to say the matter is " under study. '' Meanwhile my credit has been seriously harmed, and my home is at risk. All documentation has been provided to the lender, Loan Depot. ... |
LoanDepot Mortgage loan servicing, payments, escrow account May 8, 2016 - This is a belated dispute to the response supplied by imortgage concerning my complaint of - 2015. Their claim that they needed an appraiser to finalize - form - to verify completion of my home renovation is still fraudulent. They are well aware that form - can be completed by either the lender or it 's agent, an -, an appraiser or a -. Imortgage had already released funds for two previous draws on my account with the verification of completion using documents from my -. It would follow logically that after he submitted his completed paperwork and pictures of the final com... |
LoanDepot Mortgage application, originator, mortgage broker May 6, 2016 - I am in the market to refinance my currant mortgage held by - - - - in Nevada. I went on line and found a company called LoanDepot. I spoke to - - on -/-/2016 who took $10.00 and we talked about possible loans available for my situation. That situation is simply we have a 5.6 % mortgage loan and now that home values are coming back up I wanted to refinance for a lesser rate, no cash out nothing, just refinance. As a - Veteran he said I could qualify for a VA loan. I explained I had done that twice and he said you can do it again. If the loan was assumed and not pai... |