LoanDepot Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

LoanDepot Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Rhode Island

My city sent me a legal notice stating my taxes were delinquent and there would be a tax sale. When I contacted the city they stated my taxes had not been paid all year. I contacted the mortgage company and they started there research -/-/-. I called back two weeks later they stated a resolution date of -/-/-. I called -/-/- they said to call back -/-/-. Today is -/-/- I called the city and they said they have still not received any payments and no one has been in contact with them.

LoanDepot customer in Rhode Island
Mar 10, 2017

* Source: CFPB Complaint Database

LoanDepot response to complaint:
Closed with explanation

Created with Highcharts 4.2.3LoanDepotComplaint HistoryComplaints11/20121/20137/20138/20139/201310/201311/201312/20132/20144/20145/20149/201410/201411/201412/20141/20153/20154/20155/20156/20157/20159/201510/201511/201512/20151/20162/20163/20164/20165/20166/20167/20169/201611/201612/20161/20172/20173/201702468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3LoanDepotLoan servicing, payments, escrow account100.0%Closed with explanationSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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