LoanDepot Mortgage Complaint

LoanDepot Mortgage department,

Conventional adjustable mortgage (ARM) Credit decision / Underwriting California

Loan Depot ( LD - confirmed a rate lock and we signed it -/-/16 ARM 5 year - NO POINTS for our REFI amount at $320000.00. SEE E-HIBIT ( E- ) -. ) confirmed by emails ( - -. ) ( no Points ) from LD representative who we were working with - - Received Loan Estimate from LD showing Estimated Closing cost $5800.00 net Cash out $52000.00!! ( - -. ) -/-/16 received LD 1st TRUTH-LENDING STATEMENT SHOWING NO POINTS prepaid Finance charges $1800.00 ( -. ) -/-/16 received another TRITH-IN-LENDING - - received SECOND TRUTH-IN-LENDING prepaid finance charges $2200.00. ALSO now showing Discount Points of $810.00? ( E-H -. ) I email - - - - - ) questioning why the points were added? He responded again ( you will not be charged any points ) Cash out $52000.00 per his email. He was going to correct it?? Appraisal completed -/-/16 price at $970000.00 for $320.00, k loan.


changing page -. Which went unnoticed, No Explanations from anyone at LD, no new Truth-in-Lending Statements showing points added to our loan. We signed many pre-loan papers online, yet we never could get access to our signed documents? We are locked out to open any of our early papers we signed, only the final closing papers? Told by a new department person we would not close till end of - because of underwriting was 3 weeks back log. Questioned why the delay to MV rate lock expires -/-/16? Appraisal was completed - -? With no real response from he would pass my email to department handling our loan Refi was fora new roof due to small leaks, rain starts in -. ( SO GLAD WE DID ) Signed contract to be installed by - giving time to close the refi. Entire inside of the home repainted. All work was to be completed - - and full payment was do for both over $15000.00 which we did not have in the bank. Insuranc discussed back in - with -? - pays for master policy plus we have on inside contents with -. - - does not pay the insurance, only taxes. Then I read - - - ) LD - - is on the line with - going to update my Homeowners policy for contents from - - to Loan Depot before we even close escrow? Email was - -, no papers yet ( nothing ) Main policy is under - and paid by our -. - was paid directly from my checking.? But he was going change before closing occurred the way I read his email? Loan Depot will send a notary to our home for signing - and she called to set time. She set time for Sat, -. My wife had drop a trip for work to make the signing. She is a flight attendant. Notary called Sat said no loan papers from LD she canceled till she gets them. Now another person is working on our loan - - in Underwriting for LD. I asked if I should pay my loan pymt it will be late - and he told us in ( E-H -. ) not to pay it, he would credit our loan and additional days after - interest and fee 's - - - - informs us a second time our loan has final approval, our loan payment now has a late charge -, and again in - emails ( E-H -. ) he 'll call title let know again to give us credits approved by his Manager -? Finally got loan papers Sat when notary arrived and saw the points were still there, we asked the notary and told her about our emails saying no points. we should sign and deal with MV for credits. Loan Depot did a bait and switch with my terms in Loan Estimates starting -/-/2016 cash out $52000.00, - -, th $810.00 points - cash $48000.00, -/-/16 cash $48000.00, -/-/16 cash $48000.00, -/-/-16cash $47000.00, -/-/16 $47000.00. ( E-H A-E ) Closing Disclosures. Delayed closing for Rate lock to expire no material changes?