SunTrust Banks, Inc. Complaints

SunTrust Banks, Inc. consumers have reported over 422 official complaints. Out of the 422 consumer complaints against SunTrust Banks, Inc., 16% were disputed by the consumer (i.e. the consumer was not happy with how SunTrust Banks, Inc. responded to their complaint) and 100% were processed in a timely manner. 13% of consumer complaints against SunTrust Banks, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 11% resulted in non-monetary compensation.

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New SunTrust Banks, Inc. Consumer Complaints


SUNTRUST BANKS, INC. Mortgage closing on a mortgage

July 11, 2018 - We are selling a property and have been under contract for over two months with buyers who were using - - at SunTrust Mortgage in -, NC. The buyer has been in jeopardy of breaching the contract twice, due to the total incompetence on the part of this loan officer and the processing department at this bank. The buyer is now homeless and we are broke because we were told weeks ago that we would be closing and we haven't. We have had to make mortgage payments in addition to hotel costs and storage fees because we were falsely informed that we could close. We were given the clear to close...

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SunTrust Banks, Inc. Bank account or service account opening, closing, or management

April 12, 2017 - suntrust charge me over $200.00 way after the account should have been close and send it to collection. when the account was close the balance was $200.00. i told them to send me a bill to pay, they never did instead i received a collection letter....

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

April 10, 2017 - Suntrust sent the WRONG statement for -/-/- ( for the 4th year in a row ) after I paid my escrow shortage. They took so long to send the correct statement that I did n't pay my mortgage for -/-/- until the end of the month. As I always do, I added additional principal to my payment so now I need suntrust to sent a CORRECT statement for the amount due -/-/- showing my payment for -/-/-, the higher principal amount due and the lower interest amount due. I have asked repeatedly but they refuse to send a correct statement which I do not understand and they refuse to provide any...

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SunTrust Banks, Inc. Bank account or service problems caused by my funds being low

April 4, 2017 - I have had several bank accounts with - - - and Suntrust Bank, I am on - so things are tight for me and I get overdrafts sometimes. I get my check once a month, they would sometimes not pay something or let go through just to apply - or - overdraft charges, you get a overdraft charge of -, a nsf fee of - and an extended overdraft charge fee once a week for as long as overdrafted. The accounts become overdrafted and you ca n't pay back so they close the account, and show overdrafted your checking and your savings, they have yet to explain to me how you overdraft a saving...

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SunTrust Banks, Inc. Bank account or service account opening, closing, or management

April 4, 2017 - I was informed by - - - - I had been given a high risk status by Suntrust Bank. I have never been a customer of Suntrust Bank. I am concerned that this has been reported and is not accurate....

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SunTrust Banks, Inc. Bank account or service using a debit or atm card

March 30, 2017 - This is an outrageously embarrassing complaint on my behalf, yet one of a very serious matter that has left me very frightened. After receiving a financial windfall in -/-/-, I celebrated a bit too much one night and came home very late and quite - in the early morning of -/-/-. After watching professional poker on television, I foolishly decided that I wanted to try to gamble a bit with my new found money. I live in Maryland, and casino gambling is legal and regulated here, although I have NEVER been to a local casino. I was far too - to drive to a local casino, so being a nai...

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SunTrust Banks, Inc. Bank account or service using a debit or atm card

March 30, 2017 - I made $800.00 worth of charges for goods and services to the website - on -/-/2017 using my SunTrust Debit card. The charges were authorized by my bank, SunTrust, and goods and services were rendered. The charges appeared immediately in my account as pending charges, with the proper holds put on the funds. Almost two weeks later, I got a notice by email from my bank saying that my account was overdrawn. I checked my balance, and the account was overdrawn by - $1100.00 ( including overdraft fees ). I immediately noticed that I had $800.00 worth of new charges from -, and that the...

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

March 29, 2017 - I signed a Bi-weekly payment plan with Suntrust Mortgage to be auto drafted from my Checking account at - in -/-/- for drafts to begin -/-/-. I had to make a full mortgage payment in -/-/- for -/-/-, and the auto drafts in - were to be credited to -/-/- payment, keeping me paid a month ahead. That is not whats been happening. Suntrust Mortgage continually harrasses me via telephone and via past due notices, and shows my account past due. They are holding my drafts in Suspense. I have called them each time i get the past due notice and they tell me in -/-/-, ...

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

March 29, 2017 - Suntrust Mortgage is basing an increase in my escrow account without taking into account an official estimate of my new tax amount for this year. I was eligible to benefit from a significant reduction in my county real estate tax by way of having been granted an over - homestead exemption. My tax was reduced from $1500.00 to approximately $600.00. The new computation is a high estimate based on my previous tax bill of $150000.00. I received an official document from - -, - on the form that they commonly use for this purpose. The document is signed by the appropriate county e...

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SunTrust Banks, Inc. Credit card credit line increase/decrease

March 28, 2017 - I reached out to SunTrust Bank via electronic banking secure messaging to inquire about increasing my credit limit. I explained in detail my request and concerns I had regarding the process, specifically whether a " hard inquiry '' is required for this process. I was instructed to contact the - number for further assistance. I called the number provided to request they review my account eligibility for an increase to my credit limit. Their touch-tone phone menu was incredibly frustrating, and would not allow me to press " 0 '' ( to speak with a representative ). The automated system insiste...

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SunTrust Banks, Inc. Credit reporting incorrect information on credit report account status

March 28, 2017 - I filed a previous complaint with CFPB about my Suntrust Equity Line being refinanced due to hardship. They did complete the hardship refinance to my satisfaction due to the pressure from your organization. Thank you. However, they reported to the credit reporting agencies I had been late 30 days on my loan which is the not the case. I had called Suntrust several times to see why the refinance was taking so long and was told " it was a sensitive subject ''. I was instructed " not to pay one the old loan '' until the new terms were worked out or I would be paying on the old loan and it would no...

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SunTrust Banks, Inc. Money transfers incorrect/missing disclosures or info

March 25, 2017 - Asked for correction of a - from Suntrust. They refused our bank also. We moved our funds from one IRA to another IRA at -. - told us to get a cashiers check made out to - doing business for - and -. We did. We did not touch the money, but they show us as a gross distribution, not a transfer. Our bank, -, called and talked to their IRA department. They were told that Suntrust would throw their forms in the trash and would not correct this. Suntrust also told us we would have to go back to the bank in -, GA that handled this. We live in - FL now....

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SunTrust Banks, Inc. Bank account or service problems caused by my funds being low

March 22, 2017 - I have been charged over draft fees for transactions that were covered. I called to to them and they explained it was because of transactions that were covered yesterday I explained that has nothing to do with the pending charges that are covered. I have took pictures of my account when I was online and talking to the rep at the same time. The supervisor continued to talk in circles and would not refund my $72.00 for - charges that were covered. They literally just stole my money and and tried to justify it by saying it was the pending charges that were not posted and they were covered t...

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

March 20, 2017 - SunTrust Mortgage has not paid taxes on my property - the county is bothering the old owners of the house saying " taxes are due '' ... and will become deliquent on -/-/-. I 've been in contact with SunTrust Mortgage, and they show that they did pay the taxes in -/-/-, however, - County in FL is saying that have not. They keep saying they are looking into the issue - however, I have not had any updates in two weeks. The deadline is quickly approaching....

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SunTrust Banks, Inc. Mortgage credit decision / underwriting

March 19, 2017 - -/-/- In -/-/- when Suntrust Mortgage Inc. was handling my application and receipt of funds from the Keep Your Home California ( KYHCA ) Principal Reduction Program ( PRP ) Suntrust violated the KYHCA PRP regulations which required that Suntrust simultaneously apply those KYHCA PRP funds to reduce the principal amount of my V. A. home loan with Suntrust, as well as to at that same time Recast that V. A. home loan. Suntrust only reduced my V. A. home loan, but never did recast my loan, " There was an error with the recast when initially performed. Everything was done correctly, howeve...

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

March 17, 2017 - I 'm confused as to where SunTrust is on my appeal of their alleged denial of my modification request submitted in -/-/-. This may relate to my appeal filed in -/-/- and is in file complaint history Case number : -. The -/-/- SunTrust letter on file with the CFPB discusses a missing - and completed tax returns. This is the email trail and document submission to Suntrust sent on -/-/-. -/-/- Please see my letter on the continuing bad treatment from SunTrust. No representatives from SunTrust have called me and the data I have submitted is complete. 0n -/...

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

March 15, 2017 - I recently applied for credit and to my amazement, saw that you are still reporting me as being late - even though in -/-/2016, a representative from Suntrust agreed I had never been late, said the fault was Suntrust 's, apologized, and assured me Suntrust would clear the errors with the credit bureaus. Explanation : When I purchased my home, my loan payment was $1200.00 then it adjusted to $1700.00 in -/-/2016 without notice. I never received notice that it changed. I made my payment on time each and every month, but because of the amount Suntrust accepted the payment but did not c...

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SunTrust Banks, Inc. Bank account or service deposits and withdrawals

March 13, 2017 - I was at a Suntrust Bank location today and was ( I believe ) intentionally short-changed on a deposit. Fortunately, I counted my cash before I left the property, immediately went back into the branch and the issue was corrected by the same teller who did the original transaction. I am very concerned that this appeared to be a conscious attempt to defraud me. I tried contacting Suntrust Corporate to speak with their internal audit staff but their customer service was not able to help me. They did not even seem to know whether or not Suntrust had an internal audit staff. Suntrust website is equ...

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

March 13, 2017 - Suntrust Mortgage Took out - payments from my escrow account for my property taxes but my - Property Office only received - Payments. I opened the case with Suntrust to research the issue on - - 2017 and as of today the - payment is still missing out of my Escrow. In the meantime i was contacted via mail that my escrow account is short and the shortage must be paid. I was told that i need to pay extra $350.00 a month for next 12 months to make up the shortage. Therefore not only my escrow account is short of - payment which didnt make it to my Tax collector but I also a...

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SunTrust Banks, Inc. Bank account or service account opening, closing, or management

March 10, 2017 - On - -, 2017 I received an e-mail from --, purportedly from SunTrust Bank. This e-mail informed me that an Online Cash Manager Account had been opened in my name at SunTrust Bank and requested that I reply to complete the enrollment process. I do not have, nor have I ever had, an account with SunTrust Bank. Nor have I ever initiated the process for opening any type of account or service through SunTrust Bank. When I called SunTrust Bank their employees immediately requested my social security number. When I refused to give them that information they checked for accounts in my n...

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SunTrust Banks, Inc. Credit card credit determination

March 9, 2017 - Please help this is a true tragedy : Back in -/-/2016 my bank ( Sunburst in Maryland ) offered me a " better credit card rewards '' than the one I already had to pay for my gas and my groceries. The person that offered me this credit card who I believe is one of the managers at that location at the same time suggested I close my personal account because that particular account was still joint with my ex husnband 's name which I personally did not mind but I agree to replace it for a new personal account without his name on it. The agreement was also to MAKE SURE all of the automatic paymen...

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SunTrust Banks, Inc. Mortgage loan modification,collection,foreclosure

March 8, 2017 - About 8 years ago I had to up and leave my house to move for care of my daughter. To which we had renters but they - us over and we didnt have time or money to deal with a house as my daughters health was way more important and the renters messed the house up. I have filed a few complaints on this company already. 7 years later the house hasnt been paid on its suposed to get forclosed. Its in the process but from what Ive been told my law office keeps getting hung up with SUNTRUST MORTGAGE on this issue. My credit has already been turned to - cause they wont do anything....

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SunTrust Banks, Inc. Mortgage credit decision / underwriting

March 7, 2017 - I submitted an application to Suntrust Bank to do a mortgage finance with a cash back. I agreed to the credit check on -. I spoke with the mortgage officer who stated my debt to income ratio was high given my student loan payment that was in deferment and because of my - account. At that time I was told if you could pay off my - and produce a document from the student loan company with my payment once out of deferment, we could continue with the process. I paid off my - and produced the student loan payment once out of deferment. The loan officer said this brought by debt to income...

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SunTrust Banks, Inc. Bank account or service account opening, closing, or management

March 6, 2017 - I requested that my checking and savings account with SunTrust Bank to be closed more than six months ago. The checking account was closed but for some reason the savings account was not closed. Now some charge has been applied to this account, please note there were no auto drafts set up on this savings account and the account should have been closed, and now they are adding an over draft fee. I have made several attempts to resolve this with SunTrust Bank customer service but they have been no help. I believe this is exactly the type of customer abuse the CFPB was setup to stop....

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SunTrust Banks, Inc. Bank account or service problems caused by my funds being low

March 6, 2017 - The issue is that the my account online did not show/reflect one of the bill payments and so I thought I still had time to deposit money into the account via atm. ATM deposits are instant so I presumed that if I deposited before the charge hit, I would not be charged an overdraft fee. I presumed wrong. The bank conveniently later in the late night/morning made it so that the bill payment would show up before the ATM deposit so they could charge me a $34.00 overdraft fee....

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SunTrust Banks, Inc. Bank account or service using a debit or atm card

March 6, 2017 - SunTrust responded to Complaint - and a representative committed personally to stop opening new bank cards without my consent. However, they 've once again started sending repeated cards that were not requested by me. This action is unethical and irresponsible. I would like to request in the strongest possible terms that SunTrust immediately cease opening new accounts or sending unsolicited new bank cards to my address....

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

March 3, 2017 - My daughter paid her mortgage payment to Suntrust ( drive-thru ) on -/-/2017 using a check from my - account. The Amount was $950.00. The check never arrived at -. Today my other bank, - - - - called to inform me that I had a pending overdraft and they had declined a transfer that I made on -/-/2017. After a lot of research I discovered that the Suntrust teller had somehow electronically sent the withdrawal to the wrong bank. The previous month 's payment had been made from the - account. Suntrust has their money so they are only sympathetic and realize they ...

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SunTrust Banks, Inc. Bank account or service deposits and withdrawals

March 2, 2017 - My account was subject to fraudulent activity which resulted in my bank accounts being submitted to check system....

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SunTrust Banks, Inc. Bank account or service account opening, closing, or management

March 2, 2017 - I am a salesman for a local roofing and construction company out of - Florida. We are also our own financial company. A customer of mine entered the suntrust bank on - -, in - Florida to get a copy of their bank statement to show proof of income for our financing. The manager ( I did not get her name, but she is a - woman in her - ) refused to give them their statement, insinuated that we were a fraudulent company directly to me and my customers, then attempted to steal my deal by suggesting that they should n't finance with us, and to have her write the loan. I find this ext...

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SunTrust Banks, Inc. Bank account or service problems caused by my funds being low

March 2, 2017 - I had an issue with my checking account at Suntrust Bank and I went into a branch to resolve it. The personal banker said there was nobody there who could resolve the issue so I left and went to another branch location. At this location, both personal bankers had customers so I sat down to wait. When one of the customers left the manager walked out and took one look at me and then called the free personal banker into his office saying he wanted to show her something. When they went into the office I could hear laughing and joking while I waited. Both the manager and the banker are persons of -...

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

February 28, 2017 - I sent suntrust a check to pay the escrow shortage ( for the 4th year in a row ) and for the 4th year in a row I was sent the WRONG statement. Because I paid the escrow shortage I should have gotten a statement for the LOWER monthly mortgage amount but of course they still sent a statement for the higher amount. I was told last year that this problem had been fixed and that I would receive the correct statements in the future if I paid the escrow shortage. That was clearly a LIE. I also asked several times for someone to explain why my escrow is short EVERY YEAR. But again no one has because f...

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

February 28, 2017 - Trying to get a payoff balance to sell my house. It has been over a month. They have wrongfully put my account in collections. My account has never been past due. I am scheduled to close on or before -/-/2017. What should have taken one phone call to get a simple payoff balance, is now approaching two months, and is still unresolved. Please help!!! Thank you for your time....

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SunTrust Banks, Inc. Bank account or service problems caused by my funds being low

February 28, 2017 - I was charged and overdraft fee on the same day that an item was paid in my account. It has not been 24 hours to rectify the situation. The date the transaction was completed is the same day the overdraft was charged ( -/-/2017 ). I am also using the banks Merchant Service in which I get charged as well. On this type of transaction I was charged $38.00 for them taking out $.00. I received payments on -/-/2017 from Merchant Services ans should not be charged - fees of $38.00 ( Total $76.00 )....

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

February 27, 2017 - Suntrust Mortage is not giving me my interest tax statement for -/-/-. I have requested why it was not sent by -/-/-, and I was told they did not " process it. '' They are trying to force me to change a permanent loan modification granted in -/-/-. I told them they can not keep my mortgage interest hostage to try to make me change a permanent loan modification....

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SunTrust Banks, Inc. Bank account or service making/receiving payments, sending money

February 23, 2017 - While paying bills through Suntrust Bill Pay my - bill was entered as a rush payment for an additional cost of $9.00. This was not what I wanted, needed or asked for. There had been a red message prior, I did not know what it was, I re-entered the bill and the date was in green, so I assumed it was fixed. After I submitted the bills for payment I saw that I was being charged for a " rush payment. '' I immediately returned to the screen to cancel the payment but there was no option on that bill. It was locked into processing. I then called the Suntrust customer support and was told it is o...

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SunTrust Banks, Inc. Consumer Loan managing the loan or lease

February 22, 2017 - On - -, -, we turned-over our - - - to a - dealership, in the process of participating in - court-ordered buy-back of - vehicles. That program provided for a cash-payment to us ( made, through - Bank, via EFT ) and a settlement payment to the vehicle 's lien holder, SunTrust bank. Because the buy-back process was protracted, and because we were forced to continue to make payments on the loan in the interim between agreement with - and the actual buy-back closing, the amount actually owed to SunTrust on the vehicle at the closing was substantially less than the ...

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SunTrust Banks, Inc. Bank account or service account opening, closing, or management

February 22, 2017 - On - -, - I opened an account with SunTRust Bank with an offer in witch they offer me a reward of $250.00. The terms and conditions where : earn $150.00 by depositing at least $100.00 within 14 days of account opening and completing at least $500.00 in Direct Deposit within 60 days of account opening. And earn an addition $120.00 by continuing to maintaining at least $500.00 in monthly direct deposits until - - -. I did completed both requirements for the offer. I never got any reward from them. Since - - I been going to the branch where I opend the acco...

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SunTrust Banks, Inc. Bank account or service deposits and withdrawals

February 18, 2017 - My minor daughter had her atm/debit card stolen as well as her mobile banking account information for her checking and savings accounts at Suntrust bank hacked. The thieves used her card to make fake/altered traveler 's check and money order deposits to her account then on the same/next day used the card to make large purchases. They withdrew money from the Suntrust atm as well. This was all in a few days window from approximately -/-/2016. Her first indication of anything wrong was the bank 's fraud department calling her on -/-/2016 and she realized her card was missing. She is in high s...

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SunTrust Banks, Inc. Mortgage settlement process and costs

February 16, 2017 - I applied for a specialized mortgage product with SunTrust bank, with specified costs for borrowing, including discount points and a 30 year fixed interest rate. Days before closing, I was informed that my loan product was changed, but that the costs were the same, with no additional fees or change in interest rate, and that the original disclosure included all associated costs. I agreed to the change under the explicit terms of the original loan costs. The change in loan product turned out to be secondary to the processing and underwriting departments making an error in interpreting my qualif...

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SunTrust Banks, Inc. Bank account or service account opening, closing, or management

February 13, 2017 - My wife is the executor of her father 's estate. He passed on -/-/2017. He had an account at Suntrust Bank. His name was - - - ( deceased ). There are - siblings who are supposed to receive - each according to his will and beneficiary list provided to Suntrust Bank. My wife personally dropped off a certificate of death, which was required at the branch on - -, -, -. An employee named -, took the original and scanned the doc into their system so the disbursements could begin. Each of the beneficiaries had to submit a letter, explaining who they are with proof of ...

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SunTrust Banks, Inc. Consumer Loan managing the loan or lease

February 13, 2017 - We took out a loan with - in - for a term of 180 monthly payments of $590.00. SunTrust acquired the loan from - in - and has applied the payments in such a manner that even after making the number of payments we agreed to, they say we still owe approximately $ 8K more. I do n't understand why we would owe more if we paid according to the payment terms....

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SunTrust Banks, Inc. Bank account or service problems caused by my funds being low

February 13, 2017 - SUNTRUST BANK IN FLORIDA ISSED A CASHIER CHECK IN THE AMOUNT OF $4200.00 CK - AND REFUSING TO HONOR PAPER. THEY ARE IN VIOLATION OF THE DOOD-FRANK ACT FOR ISSUING FRAUDULENT CHECKS TO CONSUMERS....

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SunTrust Banks, Inc. Bank account or service problems caused by my funds being low

February 10, 2017 - I have an account at - - and - - -. My direct deposit goes in on Friday with - - AND - - - on Friday therefore, on Saturday - - and - money is in my account. But, Suntrust posts my money on Monday. There are people on my job who banks with Suntrust their money is availbale on Saturday to with draw out of their accounts. It looks as if the deliverably post my money on Monday to create fees. When made the direct deposit at the beginning of the account it was in there on Saturday. Now, they manipulate my deposits in the past 5 years to charge me fees. - -...

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SunTrust Banks, Inc. Money transfers money was not available when promised

February 9, 2017 - I made an international wire with my bank Suntrust to a beneficiary with a bank call - and the funds have not arrived. The wire was sent on -/-/- and as of -/-/- the funds have not been credited. I have done various TRACES through the banking system but as of yet nothing has happened....

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SunTrust Banks, Inc. Mortgage loan modification,collection,foreclosure

February 8, 2017 - My husband and I were having problems paying our mortgage. We called our servicer, Suntrust, to request foreclosure options ; we were seeking a " short-sale '' or a " deed in lieu ''. We were told that they could not assist us with either until we were in default, we would have to miss payments in order to be considered. When we met the requirements of default, we were asked to submit our financial information. We had to fax and mail it several times, and each time we were told Suntrust was missing parts of the information, that we would have to fax again. This went on for three months, alway...

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SunTrust Banks, Inc. Bank account or service deposits and withdrawals

February 8, 2017 - I have a checking account with SunTrust bank. The last transaction that I made personally was a $400.00 deposit in - of -. My statement ending - -, - shows I have a balance of $550.00. I have made no transactions since. In - - I received a letter in the mail from SunTrust stating a deposit was made to my account in the amount of $1400.00 and the letter informed me that $800.00 of the deposit was not available for withdrawal. I made no such deposit. I went online and checked my account and found my account was overdrawn. I saw several transactions that were not mine...

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

February 8, 2017 - SunTrust Mortgage changed the technology on their e-Pay system around -/-/2016. Since that time my mortgage loan account has improperly not shown my current payment due on e-Pay on the first of the month. Every month now - shows my - of month payment due AFTER I have paid it! I have spent numerous wasted hours on the phone with loan servicing staff who are unable to fix the problem and who are unwilling to own the problem. And around mid-month each month I am improperly billed for TWO payments - the current month AND the next month 's payment.....

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SunTrust Banks, Inc. Bank account or service deposits and withdrawals

February 3, 2017 - On -/-/- I faxed - affidavits regarding - unauthorized debits to my Suntrust savings account. I also called Suntrust on -/-/- regarding - unauthorized checks debited from my savings account and was provided with - case numbers. On -/-/- I received 2 letters informing me of credits to my savings account from - of the unauthorized checks. On -/-/- I took the - affidavits that were mailed to me to a Suntrust branch to have them witnessed, notarized, and interoffice-mailed from the branch. On -/-/- my savings account was credited for ...

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

February 3, 2017 - I contacted SunTrust Mortgage to advise that they were no longer reporting on my credit report. I was advised that they do not report to the credit bureaus because they did not have a letter of reaffirmation on file and that I would need to reopen my bankruptcy case from -/-/- and sign a letter of reaffirmation. I advised and sent SunTrust proof that they report on my credit report until - as shown on my credit report I pulled in -. I also, sent the recent credit report from - to show they stopped reporting, and a copy of my bankruptcy petition showing that they were aware of my ...

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SunTrust Banks, Inc. Bank account or service account opening, closing, or management

February 3, 2017 - A friend received about $ - from a sale which was wired to his acct at SunTrust, which already exceeded -. I told him to - some to other banks to keep balances at each under -. He went to his branch in -, VA, where he was instead told the ins is up to - PER ACCT, so half was - into a new acct. Perhaps the person received a bonus as happened at -. I told him that was false, and he returned to the branch yesterday. This time a different desk person was told what my friend had been told previously and that a friend ( me ) had said it was incorrect. That desk person went to...

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SunTrust Banks, Inc. Bank account or service using a debit or atm card

February 2, 2017 - My wife and I have a joint account with SunTrust ( branch is at - - - -, - - GA - ). We received a rogue charge to that account for a clothing purchase we had never made for $240.00. We called the bank to inform them and to halt the processing of the transaction. The bank told us that the transaction had been made on a different card ( My wife had had an account in her sole name with her own debit card for that account, however she had closed that account 3 months earlier and that account had disappeared from any view that we had ). As her old account was linked to our ...

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SunTrust Banks, Inc. Bank account or service using a debit or atm card

February 2, 2017 - Debit card was stolen and used to make bad deposits and withdraw cash from my son 's checking account. Additionally, the card was used to make purchases. I reported the lost card immediately upon my son realizing that he did n't have it. Suntrust opened - cases for the reported fraud on -/-/2016. On -/-/-, I received notification that the cases were opened. On -/-/-, after I received notification that my case ( claim ) was denied. On -/-/-, I went to a local branch to discuss the case since the customer service telephone service could not give me any details on the denial. ...

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SunTrust Banks, Inc. Bank account or service account opening, closing, or management

January 31, 2017 - I have reported to the financial institution fraudulent usage of my information...

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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account

January 31, 2017 - The mortgage company that currently holds my mortgage, SunTrust Mortgage , Inc. - - - - - VA - has not paid my county real estate tax bill that I received in -. On -/-/- I contacted via phone, SunTrust and told them I have received my tax bill from the - County, Kentucky Sheriff. I spoke to - in the tax department. I was told that they would receive the bill electronically and that it would be paid. On - - I received a Past Due notice from the sheriff 's office that the real estate taxes have not been paid. I contacted SunTrust and was told to fax them th...

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SunTrust Banks, Inc. Consumer Loan managing the loan or lease

January 31, 2017 - I wrote them and attached a copy of the cashed check I sent them : -Original Message - Date : -/-/2017 - AM To : -- Subject : You cashed the check, but is not reflected on my a Acct - Line of - Accounts Why is the attached copy of the check you cashed from me not reflected on my account? Please correct not only this balance adjustment, but also adjust down the interest that has accumulated on the higher balance. They responded with : Topic : Accounts Subject : Re : You cashed the check, but is not reflected on my a Acct - Line of Credit-- Accounts [ # - ]...

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SunTrust Banks, Inc. Credit card customer service / customer relations

January 31, 2017 - My account was declined when trying to use the - website for a purchase around $400.00. I called SunTrust and was told that nothing was wrong. I called - and they said they could n't see the issue with my card, so I called SunTrust back. SunTrust claims it was an issue with their fraud department having the wrong zip on file. I attempted the transaction again and it failed. I was told by SunTrust that there was a high level of fraud with -, so I needed to go to the branch. I attempted the transaction again in the morning twice and had problems, so I went into the branch. The woman a...

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SunTrust Banks, Inc. Consumer Loan managing the loan or lease

January 29, 2017 - I already submitted a complains 6 months ago, but the company, SunTrust, refused to acknowledge my dispute, so it 's just sitting there. They sold my auto loan without advanced notice to a sub prime lender with a horrible customer service track record. I was made aware of the sale, AFTER, it had occurred and my online access to the account with SunTrust cut off. Since then, EVERY MOMTH, without fail, I get an e-mail reminder of my previously setup automatic bank draft not going through. I have called and e-mailed to stop these, which could have been resolved in the first place if they had allo...

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SunTrust Banks, Inc. Bank account or service deposits and withdrawals

January 27, 2017 - I have been banking with Suntrust for a few years. I have two checking accounts and savings accounts. I have my payroll direct deposited every two weeks in my account. I use my debit card for all my purchases. Recently my account was froze on -/-/2017 for some unknown reason. I am not able to make purchases, or pay any bills since my bank account has my funds in it. I have not received any correspondence in the mail regarding my back account. No one online or in person seems like they can help me, or tell me why my account is like this. I have my income tax being deposited in my account in t...

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SunTrust Banks, Inc. Bank account or service account opening, closing, or management

January 25, 2017 - On more than one occasion, my bank has charged my wife and me an overdraft fee on our joint checking account without an actual overdraft occurring that we can see in our records. When this " overdraft '' occurs, the bank puts charges our bank credit card, although we are not overdrawn. In addition, we are charged a separate overdraft fee. When this happens, we are required by the bank to come to a branch and show that our account is not overdrawn, and the bank takes the charge ( s ) off the account. We have been dealing with this for approximately three years, and it 's frustrating and time-co...

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SunTrust Banks, Inc. Bank account or service deposits and withdrawals

January 25, 2017 - To Whom It May Concern : I am seeking counsel to represent me and take SunTrust Bank to court for violating my privacy, for abusing me financially, for violating too many CFPB guidelines, along with misrepresentation of their products/services. This is what I sent counsel, but I wanted you to be aware of my concern as well.I opened a SunTrust bank account a few months ago. Knowing they did not have local branches, I wanted to insure my money is accessible should I need it, but not as easy accessible to go thru all of my savings having recently sold my house. SunTrust bank housed about $10000...

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