SunTrust Banks, Inc. Bank Account Or Service Complaint

Checking account Problems caused by my funds being low

SunTrust Banks, Inc. Bank account or service department,

Checking account Problems caused by my funds being low Georgia

I have been charged over draft fees for transactions that were covered. I called to to them and they explained it was because of transactions that were covered yesterday I explained that has nothing to do with the pending charges that are covered. I have took pictures of my account when I was online and talking to the rep at the same time. The supervisor continued to talk in circles and would not refund my $72.00 for - charges that were covered. They literally just stole my money and and tried to justify it by saying it was the pending charges that were not posted and they were covered too, with the deposit that came in today. I am sick of this bank charging me for fees and moving money around to make money. I was told by a a manager at a local branch that fees were charged based on anticipation, as well I told her that was unfair and unethical and if money is in there to cover transactions then a fee should not be charged. I want my $72.00 back and I will not be banking with Suntrust anymore. They did n't used to do this and all of a sudden they find a way to always get money from me. Always moving money to get a fee maliciously. This bank needs to be exposed for their repeated theft from my account based on anticipation.

SunTrust Banks, Inc. customer in Georgia
Mar 22, 2017

* Source: CFPB Complaint Database

SunTrust Banks, Inc. response to complaint:
Closed with explanation

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