SUNTRUST BANKS, INC. Mortgage Complaint

FHA mortgage Closing on a mortgage

SUNTRUST BANKS, INC. Mortgage department,

FHA mortgage Closing on a mortgage North Carolina

We are selling a property and have been under contract for over two months with buyers who were using - - at SunTrust Mortgage in -, NC. The buyer has been in jeopardy of breaching the contract twice, due to the total incompetence on the part of this loan officer and the processing department at this bank. The buyer is now homeless and we are broke because we were told weeks ago that we would be closing and we haven't. We have had to make mortgage payments in addition to hotel costs and storage fees because we were falsely informed that we could close. We were given the clear to close yesterday and told we would be closing this morning and now the loan officer and all parties involved in the transaction have stopped responding to the buyers agent and we have had to rush to contact a different lender. This loan officer, as well as everyone else in the mortgage department, needs to be held accountable and both sides feel as though we have no recourse in this matter.

SUNTRUST BANKS, INC. customer in North Carolina
Jul 11, 2018

* Source: CFPB Complaint Database

SUNTRUST BANKS, INC. response to complaint:
Closed with explanation

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